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Full-time
high school, professional certificate
Posted 18d ago
~40 hrs/week
Responsibilities
The Medical Assistant II assists providers with patient care, performs clinical tasks such as vital signs and specimen collection, and maintains accurate documentation in the EMR. They also act as a clinical resource for other staff, ensure a safe environment, and participate in practice-based process improvement.
Requirements
Candidates must have a high school diploma and completion of an accredited Medical Assistant program, along with current BLS certification. Previous experience in a primary care or ambulatory setting is preferred, and proficiency in clinical skills and EMR documentation is required.
Full job description
Job Requirements
Job Summary
Under direct supervision of the on-site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day-to-day operations and patient flow and acts as a resource for Medical Assistant I. Demonstrates leadership by collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills.
Primary Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
Follows communication protocols. Responds to customer questions/concerns/complaints and attempts resolution. Pursues service recovery when customers’ expectations have not been met.
Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care. Act as a clinical resource for Medical Assistant I.
Follows established practice workflows to facilitate efficiency and timely service to patients.
Prepares patient for examination by the health care provider. Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/ or practice policy. Reports out of range values in vital signs and risk screening to the provider. Assists provider with procedures
Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs. Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
Provides pre-printed patient education /material as directed by the provider.
Performs high-level disinfection of equipment instrument and environment per hospital and/ or practice procedure.
Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
Provides care appropriate to the patient populations(s) served. Assess data reflective of the patient's requirements relative to population-specific and age specific needs.
Provides the care needed as described in the unit/area/department policies and procedures. Is aware of social drivers of health as they impact overall Participate in medical assistant skill development and competency evaluation.
Participates in practice-based process improvement efforts.
Active participant in clinic huddles/staff meetings.
Meets all competencies in medical assistant roles specific to the practice site. Works independently and serves as a resource for others. May precept new medical assistant and students within practice development
Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/ or practice policy. Assists in the vaccination programs, including giving injections and tracking data in an approved database.
May assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.
Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command
Timely review of business communication, such as In Basket, email, and telecommunications
Plays active role in compliance with regulatory and practice and/ or hospital policy requirements. Maintains a safe environment of care and reports safety concerns.
· Participates in personnel skill and competency development and training as requested by practice manager.
· Responsible for self-learning; attends educational offerings and in-services independently.
· Perform all other duties as assigned.
Work Experience
Education & Experience - Required
High school diploma or equivalent required.
Completion of an accredited Medical Assistant program required. o Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years). These should be vetted by Human Resources Director and Department Director
Current BLS certification.
Previous experience working as a Medical Assistant in a primary care or ambulatory healthcare setting preferred.
Knowledge, Skills, & Abilities
Knowledge of medical terminology, clinical practices, primary care workflows, and applicable healthcare regulations.
Demonstrated proficiency in obtaining and accurately documenting vital signs, medication and allergy information, and other patient information.
Knowledge and experience performing routine clinical testing and assisting with injections, examinations, and minor office procedures.
Knowledge of appropriate cleaning, disinfection, and sterilization practices for clinical equipment.
Experience with electronic medical records; proficiency with Epic preferred.
Ability to accurately document and maintain patient information in the electronic medical record.
Knowledge of insurance verification processes and ability to obtain and verify patient insurance information as required.
Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple responsibilities in a fast-paced primary care environment.
Excellent verbal and written communication and interpersonal skills, with the ability to interact professionally and compassionately with patients, providers, and members of the care team.
Demonstrated ability to work collaboratively as part of a multidisciplinary healthcare team.
Ability to maintain patient confidentiality and comply with HIPAA and organizational policies.
Demonstrates professionalism, accountability, sound judgment, and a commitment to quality patient care and service.
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond.
UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily.
The hospitals and health systems that comprise UMMS are:
University of Maryland Medical Center
University of Maryland Medical Center Midtown Campus
UM Rehabilitation and Orthopaedic Institute
UM Baltimore Washington Medical Center
UM Capital Region Health
UM Charles Regional Medical Center
UM St. Joseph Medical Center
UM Upper Chesapeake Health
UM Shore Regional Health
Mt. Washington Pediatric Hospital
UM Community Medical Group
Offices: 22 S. Greene St, Baltimore, MD 21201, US · 301 Hospital Dr, Glen Burnie, MD 21061, US · 327 Linden Ave, Baltimore, Maryland, US · 7601 Osler Dr, Towson, Maryland 21204, US · 219 S Washington St, Easton, Maryland 21601, US
TraumaCardiac CareCancer CareNeurocarePhysical RehabilitationWomen's and Children's HealthTransplantand critical careHealth DiagnosticsHospital
How many Customer Service & Support jobs are open in Towson, MD right now?
There are currently 274 open customer service & support positions in Towson, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Towson, MD?
Companies currently hiring include GBMC HealthCare, University of Maryland Medical System, American Eagle Outfitters Inc., Macy's, Royal Farms, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Towson, MD?
Yes — 24 of the 274 open customer service & support positions offer remote or hybrid work (3 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Towson, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.