Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Education High Sc…
Skills: Customer Service, Medical Terminology, Written Communication, Oral Communication, Arithmetic Calculations
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Customer Service: First initial interaction for customer phone calls, walk-ins, mail letters, chats, and email correspondence on a day-to-day basis.Acts as an intermediary for supervisor and/or management, interacting wi…
Skills: Customer Service, Oral Communication, Written Communication, Word Processing, Spreadsheets
Master Automotive Technician - AutoNation Land Rover Hunt Valley
Towson, Maryland, United States · On-site
Mid level$51M raised
The Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care…
Skills: Vehicle Repair, Vehicle Maintenance, Diagnostics, Multi-point Inspections, Customer Service
K & D FACTORY SERVICE, INC.
COMMERCIAL COOKING TECHNICIAN
Towson, Maryland, United States · On-site
Mid level
Commercial Kitchen Service Technician (Hot side) Multiple Locations Across Pennsylvania Full-Time Experienced Technicians Wanted (2+ Years) K&D Factory Service has been servicing the Keystone State since 1945. K&D specia…
Skills: Commercial Kitchen Equipment Repair, Gas Systems, Steam Systems, Electrical Systems, Mechanical Systems
Blick Art Materials
Retail Store Sales Associate
Towson, Maryland, United States · On-site
$15/hr–$16/hr
Entry level
Your Role... By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Retail Store Sales Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our l…
Skills: Customer Service, Product Knowledge, POS Operations, Merchandising, Loss Prevention
Under general supervision, this position provides valet and facility support services to patients and visitors of Greater Baltimore Medical Center (GBMC) to ensure exceptional service in an attentive, friendly, and effic…
Skills: Valet Parking, Customer Service, Cash Handling, Basic Mathematics, Record Keeping
Assist medical providers with patient appointments: take vital signs, document patient history, perform EKGs, administer medications and immunizations, assist with minor procedures, and respond to provider requests.Perfo…
Retail Sales Associate, Towson Town Center - Full Time
Towson, Maryland, United States · On-site
$15/hr–$19/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
shift supervisor - Store# 07825, PICKUP - DULANEY PLAZA
Towson, Maryland, United States · On-site
$20/hr–$22/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Overview Our Sales Associates promote our culture, values and mission. As a Seasonal Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience…
Skills: Customer service, Sales, Fashion styling, Product knowledge, Relationship building
Location: 122 Shawan Road Hunt Valley, MD 21030-1325 Availability Requirement for this role: Morning and/or evenings (includes weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay Range: $16.50 …
Under direct supervision, prepares selected patients and equipment for physical therapy services, assists in administering treatments, observes patients during treatments, reports status changes to a therapist, and order…
Skills: Patient Care, Customer Service, Oral And Written Communication, Microsoft Office, EMR
Unit Secretary Unit 52 med/tele/neuro/stroke; PT 3p-1130p
Towson, Maryland, United States · On-site
$16/hr–$25/hr
Entry level
Under general supervision and according to established policies and procedures, provides secretarial support for assigned nursing unit. Functions include, maintenance of patient and unit records, receptionist activities,…
Skills: Oral communication, Written communication, Medical terminology, Computerized order entry, Patient record maintenance
Under general supervision, interviews patients to obtain necessary information, prepare admission/registration forms and performs other clerical/computer operational tasks related to the admission of inpatients and outpa…
Skills: Medical Terminology, Computer Proficiency, Oral Communication, Written Communication, Data Analysis
Emergency Room Technician I- Full-time Night Shift 7p-7a
Towson, Maryland, United States · On-site
$17/hr–$27/hr
Entry level
Under general supervision, performs operational tasks related to the admission of inpatients and outpatients coming to the Emergency Department of GBMC. Ability to multitask in fast paced atmosphere while maintaining GBM…
Skills: Triage Criteria, Customer Service, Computer Proficiency, Data Analysis, Multi-tasking
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their l…
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$17/hr–$25/hr
Full-time
high school
Paid Time Off, Free Parking, MTA Bus Pass Subsidy, Onsite Fitness And Wellness Center, Pre-paid Tuition, Health Insurance
Posted 73d ago
~40 hrs/week
Responsibilities
Performs clerical activities to support practice operations, including managing high-volume telephone calls, scheduling appointments, and registering patients. Responsible for insurance verification, collecting co-payments, and managing medical records and referrals within the Epic system.
Requirements
Requires a high school diploma or GED and at least 6 months of related experience. Candidates should possess strong customer service skills and the ability to handle multiple administrative tasks simultaneously.
Full job description
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.
Education
High School or GED equivalency
Experience
6 months of related experience
Skills
Customer service skills
Knowledge of medical terminology, preferred
Skill in written and oral communication
Ability to perform non-complex arithmetic calculations
Ability to organize and prioritize tasks
Ability to manage multiple tasks and phone volume simultaneously
Physical Requirements
Ability to sit, stand, walk and pay close attention to detail
Working Conditions
Normal office environment with little exposure to noise, dust, and the like.
Conditions of Employment
Ability to work in various practices, as needed.
Patient & Workplace Safety:
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
Patient Population:
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Principal Duties and Responsibilities:
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
Schedule patient appointments, performs data entry of patient demographic information and insurance.
Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
Assist patient with registering for MyChart
Responsible for managing high volume of telephone calls
Generates telephone encounters from patient calls and routes to providers for review and follow up
Responsible for addressing all telephone messages by end of day
Performs (pre) registration and confirmation of patient appointments prior to date of service.
Check in patient, verify insurance, collect and scan identification and insurance cards.
Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
Scan incoming medical records to patient’s MRN.
Responsible for addressing and responding to In basket messages from patients and providers.
Responsible for closing out In Basket messages daily.
Responds to EPIC Secure chats as appropriate
Collect patient co-payments, form fees and outstanding balances.
Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
Other duties as assigned.
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$17.30 - $25.11
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
GBMC HealthCare, Inc. is a private, not-for-profit corporation that owns and operates Greater Baltimore Medical Center (GBMC), a regional community hospital in Towson, Maryland, two miles north of Baltimore City. GBMC HealthCare is comprised of GBMC, GBMC Health Partners, Greater Baltimore Health Alliance, the GBMC Foundation and Gilchrist. GBMC Health Partners is a collective of more than 300 primary care providers, specialists, advanced practice clinicians, and hundreds of support staff, all working together to care for our community. The GBMC Foundation coordinates fundraising for the healthcare network. Gilchrist is Maryland’s leading nonprofit provider of serious illness and end-of-life care.
The Mission of GBMC is to provide medical care and service of the highest quality to each patient and to educate the next generation of clinicians, leading to health, healing and hope for the community.
As our national healthcare system evolves, for GBMC to maintain its status as a provider of the highest quality medical care to our community, we must transform our philosophy and organizational structure, and develop a model system for delivering patient-centered care. We define patient-centered care as care that manages the patient's health effectively and efficiently while respecting the perspective and experience of the patient and the patient's family.
To every patient, every time, we will provide the care that we would want for our own loved ones!
Offices: 6701 North Charles Street, Baltimore, Maryland 21204, US · 6565 N Charles St, Towson, Maryland 21204, US · 6535 N Charles St, Towson, Maryland 21204, US · 6569 N Charles St, Towson, Maryland 21204, US · 6545 N Charles St, Towson, Maryland 21204, US
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How many Customer Service & Support jobs are open in Towson, MD right now?
There are currently 275 open customer service & support positions in Towson, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Towson, MD?
Companies currently hiring include GBMC HealthCare, University of Maryland Medical System, American Eagle Outfitters Inc., Royal Farms, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Towson, MD?
Yes — 23 of the 275 open customer service & support positions offer remote or hybrid work (3 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Towson, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.