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Full-time
Posted 61d ago
~40 hrs/week
Responsibilities
The Branch Manager oversees daily operations, ensures compliance and cash controls, and leads the branch staff to provide exceptional member service. They also act as a community ambassador to build partnerships and increase brand awareness for the Credit Union.
Requirements
The candidate must be able to coach and motivate a team while maintaining high operational integrity and professionalism. Strong skills in community engagement and relationship management are essential for success in this role.
Full job description
What You’ll Do
As Branch Manager, you’ll be at the helm of branch operations while inspiring excellence through service, sales, and community connection.
Lead & Inspire
Coach, develop, and motivate branch staff to perform at their best.
Create a positive, high‑energy, member‑focused team culture.
Lead by example—modeling exceptional service, professionalism, and our core values.
Drive Results & Operations
Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
Maintain strong cash controls and operational integrity.
Ensure policies, procedures, and training standards are followed consistently.
Wow Our Members
Build meaningful, long‑term relationships with members.
Deliver a seamless, welcoming, and solutions‑focused member experience.
Be a Community Champion
Serve as a visible ambassador for Directions Credit Union.
Represent the Credit Union at community events, outreach activities, and partnerships.
Build strong relationships with local businesses, schools, nonprofits, and organizations.
Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
Inspire your team to get involved and take pride in serving the community.
Every day, your work will help grow trust, visibility, and long‑term success—both for the Credit Union and the communities we support.
Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.
Since 1953, Directions Credit Union has been serving members with the highest quality financial services. Our commitment to offering superior service and trusted financial guidance has led to a growth of 70,000 Directions Credit Union members throughout the Greater Toledo Area and across Central Ohio.
Directions Credit Union is one of the largest credit unions in the State of Ohio, serving 10 counties within the state and into Monroe County, Michigan. Directions offers a complete line of cost effective, efficient financial services to all members, including personal and business services, loans, and investment and insurance services.
There are several benefits to becoming a member of Directions Credit Union. As a non-profit cooperative, owned and operated by the members, Directions returns all profits to members in the form of higher interest and dividends on deposits, lower interest rates on loans, and competitive fees on other financial services. We also offer financial tools and guidance for any stage of life, including online resources and programs, and the trusted advice of our knowledgeable staff.
Visit our website to learn more about the financial services we offer, or stop in one of our branch locations today!
Offices: 200 N Saint Clair St, Toledo, Ohio 43604, US
How many Customer Service & Support jobs are open in Toledo, OH right now?
There are currently 932 open customer service & support positions in Toledo, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Toledo, OH?
Companies currently hiring include The Wendy's Company, Kroger, Bon Secours Mercy Health, Lowe's Companies, Inc., The University of Toledo University College, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Toledo, OH?
Yes — 36 of the 932 open customer service & support positions offer remote or hybrid work (26 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Toledo, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.