Customer Service & Support Jobs in Timaru, New Zealand (Now Hiring) — 7 open

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few). 

About your role

Our FarmGuard business is a hands‑on, customer‑driven team supporting New Zealand’s dairy and agricultural industry with smart, practical solutions. Known for their strong relationships and technical credibility, the team works closely with farmers and the broader agriculture industry to solve real challenges and create lasting value.

We are currently seeking a Technical Account Manager to join our South Island team to partner with customers across the dairy sector, combining hands‑on technical support with proactive account management and sales activity.

This is a role based in the Waitaki-Oamaru region offering autonomy, flexibility and the chance to be truly embedded in your local farming community.

Key Responsibilities

• Manage and grow customer relationships across an assigned agricultural territory
• Drive sales activity from lead generation through to proposal development and deal closure
• Act as a trusted technical advisor, providing practical solutions and product expertise to customers
• Identify new business opportunities and grow market share through proactive account management
• Develop and execute territory and business plans aligned to sales and marketing objectives
• Deliver customer presentations, proposals and commercial agreements
• Work closely with internal sales, technical and support teams to ensure high‑quality service delivery
• Maintain accurate sales, pipeline and customer records using CRM systems
• Ensure all work is completed in line with company policies, safety standards and values

Who are we looking for?

• 4-6 years of experience in the Agriculture or Dairy Farming Industry
• A tertiary qualification, particularly in Agriculture or Dairy, will be highly regarded
• Strong understanding of customer and dairy/agricultural market dynamics and requirements
• Willingness to travel (Role will require significant local travel to current and potential clients and may require occasional overnight travel and weekend and/or evening work)
• Demonstrated success in consistently meeting or exceeding sales targets

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

You must have full, unrestricted working rights to apply.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.