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Teuva, South Ostrobothnia, Finland · Remote Solely
Mid level
About Us Avenir Collective - Building the future of beauty, personal care and lifestyle brands. We're building a new kind of consumer brand platform focused on trusted products, long-term value and meaningful growth. If …
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Full-time
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Responsibilities
The Print Design Support Specialist will resolve complex print quality and design issues while supporting customers across various modalities. They will act as an escalation point for quality inquiries and advocate for continuous improvement in design workflows.
Requirements
Candidates must be highly proficient in industry-standard design software including Adobe Creative Cloud and possess strong customer service and root cause diagnosis skills. Experience in production design and knowledge of prepress standards are highly advantageous.
Full job description
Overview
This will be Work On Site in Shaw, Mandaluyong and on a Day Shift (Australian Standard time). This will be for a Graphic Design client.
Join our team as a Print Specialist - Design, where you'll be the key to enhancing customer satisfaction by resolving print quality and design issues. Use your expertise to bridge the gap between customers and internal teams, ensuring flawless orders and an exceptional experience every time!
Responsibilities
Effectively support Print customers directly to resolve complex Print Quality issues: Support users directly across different modalities (email, live chat, or phone in the future), utilizing guidance on procedures and policies to resolve user issues. Craft accurate answers and champion patience and empathy when engaging with users, leveraging tools like Zendesk
Serve as an escalation point, as needed: Serve as internal support for CHT Specialist quality inquiries. Collaborate with CHT Print/UserVoice to ensure overall customer and product satisfaction
Leverage Design knowledge to assist customers: Leverage knowledge of Print file design to assist customers in troubleshooting Print issues relating to design, file export, color, image, quality, etc. Use tools like Adobe Photoshop or In Design.
Find and address common opportunities: Be the voice of the users and constantly advocate for continuous improvement, ensuring that issues are corrected at the source.
Support users with other queries: Support customers on non-design issues as volume or ticket flow requires.
Qualifications
Has Customer service skills such as issue/root cause diagnosis, empathetic resolution, effective communication
Must be highly proficient in industry standard design software (Acrobat Pro, Adobe Illustrator, Photoshop, InDesign) and other applicable programs
Ability to work on a shifting schedule
Strong attention to detail and willingness to learn existing and contribute to creating new workflows
Time-management skills
Excellent communication skills, both written and verbal
It would also be advantageous if you have:
Proficient knowledge of Canva
Proficient knowledge of prepress and printing standards
Proficient knowledge of CMYK, RGB, color modes, conversion
Organizational skills, adaptability and composure under fire are equally important
CX outsourcing experts for the world's leading brands.
Industry
Outsourcing/Offshoring
Company size
10,001+ employees
Headquarters
Washington, District of Columbia
LinkedIn followers
464,109
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
How many Customer Service & Support jobs are open in Teuva, Finland right now?
There are currently 25 open customer service & support positions in Teuva, Finland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Teuva, Finland?
Companies currently hiring include ibex, Avenir Collective, Indra Group USA, LiveAboard.com, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Teuva, Finland?
Yes — 1 of the 25 open customer service & support positions offer remote or hybrid work (1 remote, 0 hybrid).
How do I apply for Customer Service & Support jobs in Teuva, Finland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.