Overview The In-Team Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, develo…
Skills: Operations management, Team leadership, Performance management, Customer service, Data analysis
Teuva, South Ostrobothnia, Finland · Remote Solely
Mid level
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Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled profess…
Skills: Leadership, Coaching, Performance Management, Analytical Skills, Problem Solving
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Full-time
bachelor degree
Posted 7d ago
Apply by Aug 5
~40 hrs/week
Responsibilities
The In-Team Operations Manager oversees daily functional supervision, performance management, and attendance monitoring for a non-exempt work group. They are responsible for driving productivity, meeting service level goals, and developing team leads to ensure high-quality client service.
Requirements
Candidates must have at least 2 years of experience as an Operations or Program Manager and possess strong leadership and analytical skills. A bachelor's degree in any field is preferred, along with the ability to work flexible shifting schedules.
Full job description
Overview
The In-TeamOperations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Responsibilities
DUTIES AND RESPONSIBILITIES:
Manage the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies
Ensure optimum productivity and service level goals are maintained at all times
Maintain an excellent working relationship with clients while continuously strive to improve the level of overall service provided.
Develop all team leads to ensure top performance
Day to day management of account and related issues
Monitor, measure, report & analyze data to improve call centre performance
Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
Responsible for staffing and hiring
Provide Subject Matter Expertise
Hold team meetings on a regular basis with direct reports.
Communicate all process and client changes to direct reports within specific timeliness
Qualifications
Knowledge
Up to date management skills and understanding of employee motivation
Understanding of key performance indicators including the working knowledge to drive appropriate behavior
Skills
Excellent communication skills
Strong Customer Service skills
Excellent Leadership and Interpersonal skills
Effective organizational skills and time management skills
Abilities
Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
Ability to problem solve independently and make fast but high quality decisions
Ability to create, interpret and analyze reports
Ability to exhibit professionalism
Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers
Ability to work a flexible schedule (graveyard/shifting schedule)
Education/Experience:
Bachelor’s degree (any field) is preferred
At least has 2 years of experience as an Operations/Program Manager
CX outsourcing experts for the world's leading brands.
Industry
Outsourcing/Offshoring
Company size
10,001+ employees
Headquarters
Washington, District of Columbia
LinkedIn followers
461,419
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
How many Retail jobs are open in Teuva, Finland right now?
There are currently 5 open retail positions in Teuva, Finland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Teuva, Finland?
Companies currently hiring include ibex, Avenir Collective, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Teuva, Finland?
Yes — 1 of the 5 open retail positions offer remote or hybrid work (1 remote, 0 hybrid).
How do I apply for Retail jobs in Teuva, Finland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.