Teuva, South Ostrobothnia, Finland · On-site
Overview This is Work On Site in Shaw, Mandaluyong and on a Night Shift. The QA Specialist (Software Testing- AI) plays a key role in maintaining the quality and performance of the client’s AI-driven systems. The main ro…
Skills: Software Testing, Quality Assurance, AI Systems, Voice Intake, Web Booking
Teuva, South Ostrobothnia, Finland · On-site
Key Responsibilities Develop, maintain, and optimize SQL, PL/SQL, PostgreSQL, and shell scripts. Design, enhance, and support ETL processes and data integration workflows. Extract, transform, and analyze data from SQL da…
Skills: SQL, PL/SQL, PostgreSQL, Shell Scripting, ETL
Teuva, South Ostrobothnia, Finland · On-site
Overview The Network Service engineer is responsible for monitoring and maintaining client`s Interconnectivity Network infrastructure to ensure minimum network downtime and customer service impacts. Troubleshoot all netw…
Skills: Network Monitoring, Troubleshooting, Incident Management, TCP/IP Networking, LAN Troubleshooting
Teuva, South Ostrobothnia, Finland · On-site
Overview The Global Command Center Analyst II – is responsible for the day-to-day monitoring of Data Center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all in…
Skills: Customer Service, Technical Support, Data Center Operations, Troubleshooting, Network Operations
Teuva, South Ostrobothnia, Finland · On-site
Overview The Global Command Center Analyst – I is responsible for the day-to-day monitoring of data center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all int…
Skills: Network Operation Center, Data Center Infrastructure, BMS Systems, Customer Service, Technical Support
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The QA Specialist is responsible for testing and validating AI-driven systems, including voice, web, and text communication channels. They manage issue tracking, document defects, and provide regular reports to ensure all system updates meet performance standards.
Candidates should have prior experience in software testing or quality assurance, preferably with AI or booking platforms. Strong organizational skills and proficiency in project management tools like Monday.com are required.
This is Work On Site in Shaw, Mandaluyong and on a Night Shift.
The QA Specialist (Software Testing- AI) plays a key role in maintaining the quality and performance of the client’s AI-driven systems. The main role of this position is to enhance customer experience by ensuring that the platform performs seamlessly across all communication channels. The AI plays an integrated role in scheduling, connecting customer interactions through voice, web, and text to the company’s booking and dispatch systems. This person will test all functionalities, manage issue tracking, and maintain accurate reporting in Monday.com. The QA Specialist ensures that every update or new feature meets performance standards before being rolled out to the team or customers.
Testing & Validation
Release & Issue Management
Process & Communication
Qualifications
CX outsourcing experts for the world's leading brands.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Offices: 1717 Pennsylvania Ave NW, Suite 825, Washington, District of Columbia 20006, US · 2nd Floor, Castlemead, Lower Castle Street, Bristol, UK BS1 3AG, GB · Immeuble IBEX Global - Rue 3xB,, Point E, Dakar,, BP. 45595, Dakar Fann, SN · 19th Floor, Center Point Building, Plot #66/3-2, Off Shaheed-e-Millat Expressway, Korangi, Karachi, PK · 2000 Enterprise Pkwy, Hampton, VA 23666, US
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