Southfield, Michigan, United States · On-site
General Purpose & Essential Duties: The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team and driving initiatives designed to improve customer loyalty, reduce attrition, and i…
Skills: People Leadership, Customer Retention Strategy, Data Analysis, Churn Reduction, Performance Management
Southfield, Michigan, United States · On-site
$19/hr–$23/hr
Description Are you People Driven? If so, join the People Driven Credit Union Team as a Full Time Senior Member Service Representative in our Headquarters branch! You will be at the forefront of enhancing member experien…
Skills: Member Service, Teller Operations, Problem Solving, Empathy, Interpersonal Communication
Southfield, Michigan, United States · On-site
Company Description Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brand…
Skills: Operational Excellence, Performance Management, Lean Methodology, Six Sigma, Staff Recruitment
Southfield, Michigan, United States · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Disability Case Management, Medical Documentation Analysis, ADA Accommodations, ERISA Regulations, FMLA Regulations
Southfield, Michigan, United States · On-site
Capital Title Insurance Agency is a highly regarded Title agency in Michigan that sets the standard for serving real estate professionals, lenders, sellers, and buyers. We are committed to performing all necessary functi…
Skills: Lender Portals, Closing Disclosure Forms, TRID Regulations, Title Commitment Revisions, Buy-Side Transactions
Southfield, Michigan, United States · On-site
The pay for this position starts at $15.00/hour +Tips +Bonus Five Guys Burgers and Fries is interviewing for crew members. Ranked #1 burger in America not only for our delicious food but also for our exceptional employee…
Skills: Customer Service, Food Preparation, Grilling, Cashiering, Food Safety
Southfield, Michigan, United States · On-site
$14/hr–$15/hr
Hantz Cafe is seeking a part-time Café Associate to become an integral part of our team! Hantz Café is a small restaurant within an office building providing food service options to Hantz Group employees, clients and the…
Skills: Customer Service, Food Preparation, Food Safety, Sanitization, Stocking
Southfield, Michigan, United States · On-site
$85k–$140k/yr
Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. The Store Manager is t…
Skills: Automotive Retail Sales, Shop Management, Workflow Management, Profitability Optimization, KPI Monitoring
Southfield, Michigan, United States · On-site
$85k–$140k/yr
Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. The Store Manager is t…
Skills: Retail Sales, Shop Management, Workflow Management, Profitability Optimization, Customer Service
Southfield, Michigan, United States · On-site
$70k–$99k/yr
Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Vision insurance Turn car trouble into customer trust — and get paid like a closer. You're the first face c…
Skills: Sales, Customer Service, Automotive Service Writing, Communication, Interpersonal Skills
Southfield, Michigan, United States · On-site
$70k–$99k/yr
Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Vision insurance Turn car trouble into customer trust — and get paid like a closer. You're the first face c…
Skills: Sales, Customer Service, Automotive Service Writing, Communication, Interpersonal Skills
Southfield, Michigan, United States · On-site
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredite…
Skills: Respiratory Therapy, Patient Care, Clinical Assessment, Equipment Maintenance, Patient Instruction
Southfield, Michigan, United States · On-site
Applied Innovation is seeking a results-driven and highly motivated Account Manager to join our Sales team. This role is responsible for developing new business opportunities, maintaining strong client relationships, and…
Skills: Prospecting, Negotiation, Closing, Customer Service, B2B Sales
Southfield, Michigan, United States · On-site
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend…
Skills: Customer Service, Cash Handling, Inventory Management, Relationship Management, Organizational Skills
Southfield, Michigan, United States · On-site
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: Promptly and courteously answer inbound telephone calls Assess, prioritize and resolve client issues using good listening and comprehensi…
Skills: Customer Service, Call Center Operations, Problem Solving, Written Communication, Verbal Communication
Southfield, Michigan, United States · On-site
The pay for this position is $18.00/hour + Tips +Bonus At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! Shift managers are trained to perform all of …
Skills: Supervisory Experience, Team Management, Inventory Management, Customer Relations, Food Safety
Southfield, Michigan, United States · On-site
The pay for this position starts at $15.00/hour +Tips +Bonus Five Guys Burgers and Fries is interviewing for crew members. Ranked #1 burger in America not only for our delicious food but also for our exceptional employee…
Skills: Customer Service, Food Preparation, Grilling, Cashiering, Food Safety
Roseville, Michigan, United States · On-site
The Role We’re on the lookout for a motivated Service Advisor to join our team and provide exceptional service to our customers. In this role, you’ll work closely with customers to understand their service ne…
Skills: Customer Service, Interpersonal Communication, Problem Solving, Relationship Building, Technical Vehicle Knowledge
Southfield, Michigan, United States · On-site
About Company: The Tamaroff Group, founded in 1969, has grown into one of Michigan's most successful automotive enterprises. Starting with a single dealership in Southfield, the company now spans many successful business…
Skills: Automotive Repair Coordination, Customer Service, Insurance Claim Processing, Scheduling, Parts Inventory Management
Roseville, Michigan, United States · On-site
The Role We’re looking for a reliable and detail-oriented Service Porter to join our team and provide exceptional support to our service department. In this role, you’ll be responsible for maintaining the flo…
Skills: Vehicle Management, Customer Service, Communication, Safe Driving, Attention To Detail
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the customer retention team to improve loyalty, reduce attrition, and increase customer lifetime value through data-driven initiatives. Oversee day-to-day operations, coach specialists, and collaborate cross-functionally to implement retention-focused solutions.
Requires 5+ years of experience in customer retention or operations, including 3+ years in a leadership role. A bachelor's degree in Business, Marketing, or a related field is preferred along with proficiency in CRM and analytics tools.
General Purpose & Essential Duties:
The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team and driving initiatives designed to improve customer loyalty, reduce attrition, and increase customer lifetime value. This role combines people leadership, operational execution, and data-driven analysis to identify customer retention opportunities and improve business outcomes.
Working closely with Customer Experience leadership, the Customer Retention Manager utilizes customer insights, retention technologies, performance data, and market trends to identify root causes of customer churn, develop actionable recommendations, and implement retention-focused solutions. This role serves as both a strategic thought partner and operational leader, ensuring Guardian maintains a customer-centric approach to retention while delivering measurable business results.
Required Skills, Abilities, Education & Experience:
One of the largest independently-owned security companies in the United States.
Guardian Alarm is one of the largest independently-owned security companies protecting both homes and businesses throughout the Midwest. Since 1930, Guardian Alarm has provided customized, smart security systems that include the latest intrusion alarm technology, smart automation, remote video monitoring, fire and life safety, commercial access control, 24/7 security monitoring, and more.
Offices: 26711 Northwestern Hwy, Southfield, Michigan 48033, US · 6321 Centre Park Dr, West Chester, Ohio 45069, US · 9775 Rockside Rd, 200, Cleveland, Ohio 44125, US · 5123 Norwich St, 130, Hilliard, Ohio 43026, US · 3222 W Central Ave, Toledo, Ohio 43606, US
There are currently 261 open customer service & support positions in Southfield, MI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Evolution, EPIC Health Systems, Raymond James, Lowe's Companies, Inc., Midas Auto Service Experts, among others. Browse the listings above to see every active employer.
Yes — 40 of the 261 open customer service & support positions offer remote or hybrid work (4 remote, 36 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
