Customer Service & Support Jobs in South Jakarta, Indonesia (Now Hiring) — 98 open — Page 2

Job Purpose:

We are looking for an energetic, dedicated technical business development professionals to work as a bridge between the Reseller/VARs/Solution partners and end-users.

Solution Consultants would be responsible to utilize end-users’ and reseller’s input and sales information to ensure and support the integration of solutions and services, addressing customer’s business requirements and challenges over multiple locations within the region.

Responsibilities:

Directs and coordinates Pre-Sales, Post-Sales, Consulting & Technical Support services activities and provide expertise to customers together with the VARs by performing technical discussions, solution design, product demonstrations, POCs, enablement, deployment and installation, etc. to position and adoption of wide range of Vendor applications and portfolio.

• Organize and conduct enablement activities such as solution and workflow presentations, trainings/mentoring, workshops, webinars, seminars covering Vendor / Business Unit solutions and products for resellers and their customers.

• Analyze customer enquiries and map/develop solutions.

• Conduct technical discussion and ability to understand customer workflow, pain points and accordingly arrange/recommend solution and services.

• Ability to identify the measured outcome from any delivered activity, increase productivity, user learning curve etc.

• Organize and deliver training courses and mentoring sessions for relevant solution sets and product areas.

• Deliver product presentations to Reseller, customers and tradeshows, webinars etc.

• Deliver online training courses for sales & technical partners or their customers.

• Provide project support for customer projects (billable).

• Support Business Unit staff with Vendor product related topics.

• Create, document and publish hard and software benchmarks in the Vendor environment.

• Write product-specific articles for in-house and external professional media (e.g. Business Unit Portal).

• Active participation in marketing initiatives conducted by Business Units for technical, application purposes.

• Be an Industry/subject matter expert on allocated product group.

• Work with customers and partner to find out the trend of any on-going issue and accordingly work with the Vendor to mitigate the issue.

• Ability to understand customer issue and do the troubleshooting.

Knowledge, Skills and Experience

Because Solution Consultants operate at the intersection of the Vendor, Value Added Resellers and end-user customers, they must possess strong communication abilities, excellent mathematical skills and the capacity to facilitate teamwork across departments. Solution Consultants are uniquely talented in both customer success and services and detail-oriented, proficient in analytical tasks and in consequence should be an excellent communicator, both orally and in writing.

• Multiple years (3+ years preferred) of vendor and Distributor business experience or otherwise 5+ years in solution driven Reseller.

• Knowledge and/or experience of industries served by the Vendor

• Experience with one or more Vendors solutions (for example: HPE, Morpheus, Zerto, alletra, simplivity, storeonce, scality, Ezmeral )

• Knowledgeable on principles, practices and techniques of project management

• Proven strong negotiation skills and persuasion to align the vendor resellers and end-users towards the vendor's strategy and collaborative solutions.

• Proven persistence and resilience in a technical high growth software industry.

• In depth understanding and knowledge of current IT landscape and technology (Infrastructure Server & Storage, virtualization, Data Security, Hyper Converged Infrastructure (HCI), Data Security & protection, Datacenter networking, AI accelerators, etc).

• Team player with a strong customer orientation.

• Good knowledge of English and any other local regional language would be beneficial.

• Excellent communication and presentation skills.

• Has technical degree or equivalent qualification for the relevant industry and product area.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.