Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Assists in managing hotel operations to ensure profitability and high guest satisfaction standards. Oversees departmental performance, manages budgets, and acts as General Manager in their absence.
Requires at least 4 years of hotel management experience at a Department Head level or above in a full-service hotel. Must possess strong financial management skills and the ability to lead and develop a cohesive team.
Job DetailsJob Location: 651 - Scottsdale Curio Resort & Spa - Scottsdale, AZ 85258Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Perform other duties as requested by management
Qualifications
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Minimum of 4+ years hotel management experience of Department Head or above.
The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
Excellent verbal and written English communication and listening skills.
Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. .
Ability to stand and move throughout front office and continuously performs essential job functions.
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
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