Schaumburg, Illinois, United States · Hybrid
$25/hr–$30/hr
Job Description Job Title: Customer Service Representative Classification: Non-Exempt Department: Employee Benefits Location: Schaumburg, IL / Hybrid Reports to: Customer Service Manager Overview Under the direction of t…
Skills: Bilingual Spanish-English, Customer Service, Employee Benefits Administration, Claims Resolution, MS Office Suite
Schaumburg, Illinois, United States · Hybrid
$45k–$83k/yr
Company:Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance,…
Skills: Customer Service, Communication Skills, Microsoft Word, Microsoft Excel, Microsoft Outlook
Schaumburg, Illinois, United States · On-site
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Customer Service, POS System Management, Merchandising, Visual Presentation, Stockroom Operations
Schaumburg, Illinois, United States · Hybrid
$115k–$142k/yr
At MST Insurance Solutions, Inc., you'll embark on an exciting journey as a Full-Time Account Executive in Schaumburg, focusing on the dynamic Property and Casualty sector. This role is perfect for knowledgeable and moti…
Skills: Commercial Insurance Account Management, Property And Casualty Licensing, Client Retention, Renewal Strategy, Mentoring
Schaumburg, Illinois, United States · On-site
$15/hr–$19/hr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
Skills: Luxury Retail Sales, Clienteling, POS Operation, Visual Merchandising, Cross-selling
Schaumburg, Illinois, United States · On-site
$15/hr–$19/hr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
Skills: Luxury Retail Sales, Clienteling, Omni-channel Selling, POS Operation, Visual Merchandising
Schaumburg, Illinois, United States · On-site
$50k–$70k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Sales Closing, Customer Service, Interior Design, Rapport Building, Negotiation
Schaumburg, Illinois, United States · On-site
$60k–$85k/yr
Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM sof…
Skills: Team Leadership, Payroll Administration, HR Operations, Performance Management, Coaching and Mentoring
Schaumburg, Illinois, United States · On-site
$15/hr–$18/hr
Click here to see - A Day in the Life - Deli Clerk A Day in the Life: As a Deli Clerk, no one day is ever the same. You are someone who prides themselves on exceptional customer service and their knowledge of deli meats,…
Skills: Customer Service, Food Preparation, Meat And Cheese Slicing, Cashiering, Food Safety
Schaumburg, Illinois, United States · On-site
$14/hr–$16/hr
A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and eve…
Skills: Customer Service, Cash Handling, Communication, Interpersonal Skills, Teamwork
Schaumburg, Illinois, United States · On-site
Overview In this role, you’ll be an important member of the clinical team, working alongside GPs and other Specialty Clinicians dedicated to serving patients. You’ll be supporting many sides of the practice, …
Skills: Patient Care, Oral Hygiene Education, Treatment Room Preparation, Communication, Patient Guidance
Schaumburg, Illinois, United States · On-site
POSITION SUMMARY: The Restaurant Manager is responsible for overseeing and managing the daily operations of the restaurant. PRIMARY ACCOUNTABILITIES: * Oversees food preparation, ensuring compliance with health, safety, …
Skills: Supervisory Skills, Leadership, Customer Service, Time Management, Organizational Skills
Schaumburg, Illinois, United States · On-site
POSITION SUMMARY: The Restaurant Manager is responsible for overseeing and managing the daily operations of the restaurant. PRIMARY ACCOUNTABILITIES: * Oversees food preparation, ensuring compliance with health, safety, …
Skills: Supervisory Skills, Leadership, Customer Service, Time Management, Organizational Skills
Schaumburg, Illinois, United States · On-site
POSITION SUMMARY: The Restaurant Manager is responsible for overseeing and managing the daily operations of the restaurant. PRIMARY ACCOUNTABILITIES: * Oversees food preparation, ensuring compliance with health, safety, …
Skills: Supervisory Skills, Leadership, Customer Service, Time Management, Organizational Skills
Schaumburg, Illinois, United States · On-site
$16/hr
We are looking for someone to work Part-Time 7am-3pm Saturdays and Sundays only. The Guest Service Representative is a team member of the MainStay Suites Chicago location. This is a well-established Choice Hotels extende…
Skills: Customer Service, Communication Skills, Reservation Management, Conflict Resolution, Integrity
Schaumburg, Illinois, United States · On-site
$17/hr
We are looking for a Part-Time Night Audit that can work 11pm-7am Sundays-Tuesdays. The Night Audit is a team member of the MainStay Suites Chicago location. This is a well-established Choice Hotels extended stay brand. …
Skills: Hospitality, Communication Skills, Attention To Detail, Reliability, Integrity
Schaumburg, Illinois, United States · On-site
POSITION SUMMARY: The General Manager is responsible for the management of all aspects of the restaurant operation. The General Manager will uphold the company's vision, values, and culture. This posting supports our fut…
Skills: Restaurant Management, Leadership, Financial Analysis, Budgeting, Staff Training
Schaumburg, Illinois, United States · On-site
$15/hr–$16/hr
Team Member - Cashier / Greeter Make up to $20 Plus an Hour with Tips!!! The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is r…
Skills: Customer Service, Point Of Sale (POS), Cash Handling, Multi-tasking, Communication
Schaumburg, Illinois, United States · On-site
Team Member- Server Make up to $20 Plus an Hour with Tips!!! If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to come join a team that is all about …
Skills: Customer Service, Menu Knowledge, Upselling, Communication, Interpersonal Skills
Schaumburg, Illinois, United States · On-site
Job Description The ideal Lingerie Salesperson is passionate about fashion, fit and styling, understanding how these elements enhance customer confidence and comfort. They excel in building a loyal customer base through …
Skills: Bra Fitting, Customer Relationship Management, Sales, Styling, Communication
Schaumburg, Illinois, United States • Hybrid
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The representative manages a book of employee benefits business, acting as a liaison between insurance carriers, providers, and employees to resolve coverage and claims issues. They are responsible for processing eligibility requests, preparing benefit guides, and assisting with open enrollment materials.
Candidates should have a high school diploma and preferably two years of related experience, along with proficiency in MS Office and bilingual fluency in English and Spanish. A Life & Health insurance license must be obtained within three months of hire.
Job Description
Job Title: Customer Service Representative
Classification: Non-Exempt
Department: Employee Benefits
Location: Schaumburg, IL / Hybrid
Reports to: Customer Service Manager
Overview
Under the direction of the Customer Service Manager, the Customer Service Representative services a book of employee benefits business. Works with Account Managers, Account Representatives, Account Executives, and Marketing Executives in handling all the inside service work associated with the client's program, including all customer service activity such as, but not limited to: routine coverage questions, claim issue solving, eligibility, preparation of formal proposals, creating employee benefit guides. Must obtain a Life & Health license within 3 months of hire. This is a career-track position with rapid advancement potential for motivated and capable individuals.
Essential Duties & Functions
Other duties may be assigned.
• Acts as a liaison with insurance carriers, providers, and employees to resolve claims (including assistance in the appeals process), billing, eligibility, and any other coverage issues.
• Assist with commission tracking and invoicing.
• Preparation of employee benefit booklets and open enrollment materials as needed under the direction of the Account Manager
• Communicates with Account Management Team, employees, and insurance carriers to resolve benefit issues.
• Processes client eligibility requests including enrollments, terminations, and changes using various online portals or benefits administration systems.
• Under the direction of the Account Manager, assist with census preparation for marketing or implementation purposes.
• Answers employee benefits and insurance coverage questions.
• Inputs and maintains record of all activities in Benelinx.
• Assist in conducting client open enrollment meetings as requested.
• Participate in seminars and educational classes for development of skills and knowledge.
• Provides high quality of work with professional demeanor and technical accuracy.
• Performs miscellaneous duties and projects as assigned.
Non-Essential Duties
• Performs special projects and other miscellaneous duties as assigned by senior management.
• Follows up to complete any assigned work.
• Assist Account Managers, Account Representatives, Account Executives, AVP, VP and EVP
with language assistance
• Maintains high ethical standards in the workplace
• Reports all irregular issues and problems to sales management for solution.
• Maintains good communication with office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area by participating in all aspects of
the Company's Safety Program.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) and minimum two-years related experience and/or training preferred.
• Proficient with MS Office Suite; very computer literate and able to learn new software programs quickly.
• Strong mathematical and analytical skills.
• Excellent verbal and written communication skills in English and Spanish.
• Exceptional customer service skills.
• Ability to exercise independent judgment.
• Ability to work independently and make accurate decisions and demonstrate good judgement.
• Must obtain and maintain active Life/Accident and Health Insurance Agent License within 3 months of hire.
• Maintain positive working relationships and clear communication with co-workers, vendors, and insurance carriers.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Communication: Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
• Customer Focus: Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Customer Service: Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly.
• Drive for Results: Pursues goals with energy, drive, and a need to finish. Does not give up, faces resistance or setbacks well; pushes self and others for results.
• Priority Setting: Plans and organizes work activities. Knows what will help or hinder accomplishing a goal.
• Problem Solving: Able to solve problems using logic, judgement, and data to determine effective solutions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High pressured, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
MST Insurance Solutions provides you with innovative and cost-effective insurance products and strategies. Our dedicated team of professionals shares a common vision to partner with you in continually improving your insurance program, maintaining good standing with your insurance carriers and reducing your company's uncertainty. With the ever-changing developments in the insurance industry, your company must be able to adapt and be equipped with the most technical, cutting-edge strategies. Partner with MSTIS, a full service advisor going beyond the scopes of regular brokering. MST Insurance Solutions provides you with peace of mind.
Offices: 21241 S Western Ave, Suite200, Torrance, California 90501, US · 1701 E Woodfield Rd, Suite 430, Schaumburg, Illinois 60173, US
There are currently 476 open customer service & support positions in Schaumburg, IL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Paylocity, Macy's, Wheels, LLC, Domino's, EssilorLuxottica, among others. Browse the listings above to see every active employer.
Yes — 48 of the 476 open customer service & support positions offer remote or hybrid work (13 remote, 35 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
