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$100k–$250k/yr
Full-time
high school, bachelor degree
Posted 18d ago
~40 hrs/week
Responsibilities
The Market Sales Manager is responsible for leading and training a sales team to meet or exceed sales quotas while maintaining high ethical standards. They also manage marketing programs, oversee expense budgets, and ensure compliance with company policies and legal regulations.
Requirements
Candidates must have at least 5 years of sales management experience within the cemetery or funeral industry. A high school diploma is required, with a bachelor's degree preferred, along with a valid driver's license and necessary insurance licensure.
Full job description
Our associates celebrate lives. We celebrate our associates.
Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.
JOB RESPONSIBILITIES
Staff Management and Leadership
Meet and exceed established location sales quotas
Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
Market Share
Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
Analyze and be aware of competitor pricing
Plan and participate in community events designed to develop prospects and heighten awareness of the location
Expense Management
Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
Approve all discounts offered to customers
Prepare reports that demonstrate compliance with financial controls
Operations Support
Maintain all marketing materials, training manuals, sales equipment and other sales supplies
Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
Compliance
Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
Ensure compliance of sales practices with federal, state/provincial and local regulations
MINIMUM Requirements
Education
High school or equivalent
Bachelor’s degree preferred
Experience
Sales Management experience with a minimum of 5+ years within the Cemetery/Funeral Industry required
Sales Counselor and sales supervisory experience preferred
Experience presenting, training, coaching and motivating salespeople and sales forces a plus
Licenses
Valid state/province driver’s license with good driving record
Insurance license as required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Working knowledge of Windows-based PC environment and MS office applications
Knowledge of Customer Relationship Management systems a plus
Ability to maintain confidentiality
Ability to work beyond standard business hours when necessary to service customers
Ability to set goals for employees that are challenging but achievable
Compensation: $100,000 to $250,000 earnings potential
Postal Code: 75081Category (Portal Searching): SalesJob Location: US-TX - Richardson
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Offices: 1929 Allen Parkway, Houston, TX 77019, US
How many Customer Service & Support jobs are open in Richardson, TX right now?
There are currently 565 open customer service & support positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Richardson, TX?
Companies currently hiring include Albertsons Companies, Celestica, Realpage, Allied Universal, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Richardson, TX?
Yes — 66 of the 565 open customer service & support positions offer remote or hybrid work (19 remote, 47 hybrid).
How do I apply for Customer Service & Support jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.