Assistant Vice President, Treasures Team Lead, Consumer Banking Group
pune, Maharashtra, India · On-site
Senior$6.0B raised
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Officer, Customer Service Officer, Consumer Banking Group
pune, Maharashtra, India · On-site
Mid level$6.0B raised
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Full-time
Posted 7d ago
Apply by Oct 26
~40 hrs/week
Responsibilities
Lead and manage a team of Treasures Relationship Managers to achieve business targets and deliver exceptional customer service. Develop growth strategies, provide mentorship, and ensure compliance with regulatory requirements.
Requirements
Requires experience in a leadership role within the banking or financial services industry. Candidates must possess a proven track record of team management, strong interpersonal skills, and an analytical mindset.
Full job description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
Lead and manage a team of Treasures Relationship Managers to deliver exceptional customer service and achieve business targets
Develop and implement strategies to grow the Treasures customer base and deepen relationships with existing clients
Provide coaching and mentorship to team members, fostering their professional development and ensuring they are equipped to handle complex client needs
Collaborate with cross-functional teams to identify and capitalize on opportunities to enhance the Treasures proposition and customer experience
Monitor team performance, identify areas for improvement, and implement corrective actions to drive continuous enhancement
Ensure compliance with all relevant policies, procedures, and regulatory requirements
Requirements
Experience in a similar leadership role within the banking or financial services industry
Proven track record of successfully managing and motivating a team to achieve ambitious targets
Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients and stakeholders
Analytical mindset and problem-solving skills to identify and address complex client needs
Excellent organizational and time management skills, with the ability to prioritize and multitask effectively
Commitment to continuous learning and professional development
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
Offices: 12 Marina Boulevard, DBS Asia Central @ Marina Bay Financial Centre Tower 3, Singapore, 018982, SG · 11/F The Center, 99 Queen's Road Central, Hong Kong, HK · 18th Floor DBS Bank Tower, 1318 Lu Jia Zui Ring Road, Shanghai, 200120, CN · Songren Road No. 36, 17F, Xinyi District, Taipei, 110, TW · 3rd Floor, Fort House, 221, Dr. D.N. Road, Fort, Mumbai, 400001, IN
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