IT Field Support Engineer (L2) – Czech speaker | Pardubice
Prague, Prague, Czechia · On-site
Mid level
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IT Field Support Engineer (L2) – Czech speaker | Pardubice
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Full-time
high school, bachelor degree
Posted 6d ago
~40 hrs/week
Responsibilities
Responsible for the on-site installation, configuration, and maintenance of multi-vendor hardware, software, and networking solutions. Acts as a technical liaison for clients to resolve desktop, notebook, and printer issues.
Requirements
Requires 3-5 years of relevant experience and a high school diploma or undergraduate degree. Must be proficient in Windows, possess A+ certification, and have excellent Czech communication skills.
Full job description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
O pozici
Hledáme novou posilu na pozici IT Field Support Engineer (L2), která bude poskytovat praktickou technickou podporu v podnikovém prostředí pro koncové uživatele. Součástí role je instalace, údržba, diagnostika, řešení problémů a opravy stolních počítačů, notebooků, tiskáren a souvisejících technologií. Důležitou součástí role je také budování partnerského vztahu se zákazníkem a poskytování kvalitní technické podpory.
Hlavním místem výkonu práce bude pracoviště zákazníka v Pardubicích, s příležitostným cestováním podle potřeb projektu.
Co bude součástí role
Poskytování podpory na místě i vzdáleně pro stolní počítače, notebooky, tiskárny a další periferní zařízení.
Diagnostika a řešení hardwarových, softwarových a systémových problémů.
Provádění instalací, upgradu systémů, nasazování nových zařízení a výměn hardwaru.
Podpora prostředí založených na operačním systému Windows a souvisejících technologií.
Koordinace řešení technických problémů se zákazníky, dodavateli a interními týmy.
Vedení a aktualizace dokumentace a sledování průběhu řešení incidentů.
Zapojení do aktivit zaměřených na zlepšování služeb a sdílení znalostí v rámci týmu.
Podpora plánovaných instalací, údržby a servisních činností.
Poskytování odborného vedení méně zkušeným členům týmu a technické podpory podle potřeby.
Co očekáváme
3 až 5 let zkušeností v oblasti IT podpory, desktop podpory nebo terénní technické podpory.
Silné technické a analytické schopnosti při řešení problémů v prostředí koncových zařízení.
Dobrou znalost operačních systémů Windows.
Zkušenosti s podporou notebooků, stolních počítačů, tiskáren a periferních zařízení.
Zákaznicky orientovaný přístup a výborné komunikační dovednosti.
Plynulou znalost českého a anglického jazyka
Zkušenosti se spoluprací s byznysovými uživateli a dalšími zainteresovanými stranami.
Fyzické požadavky a pracovní podmínky
Součástí role je vykonávání běžných kancelářských činností, včetně příležitostné manipulace nebo přesouvání předmětů o hmotnosti až 23 kg, s využitím podpůrných pomůcek, jako jsou vozíky, podnosy a další manipulační vybavení.
Schopnost vykonávat základní pracovní povinnosti s přiměřenými úpravami pracovních podmínek nebo bez nich.
Workplace type:
About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Related keywords
IT Field SupportL2 SupportWindowsLinuxUnixA+ CertificationHardware RepairSystem UpgradesDeploymentTechnical TroubleshootingClient RelationsPardubiceNTT DATADesktop SupportPeripheral Maintenance
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: Tokyo, JP
CybersecurityManaged ServicesGlobal Data CentersCloud InfrastructureCloud CommunicationGlobal NetworksSecurityTransformaton and Platform ServicesICT Infraststructure ServicesGlobal Business
How many Customer Service & Support jobs are open in Prague, Czechia right now?
There are currently 308 open customer service & support positions in Prague, Czechia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Prague, Czechia?
Companies currently hiring include AmRest, Marriott International Hotels, Inc., The Estée Lauder Companies Inc., Four Seasons, Midis Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Prague, Czechia?
Yes — 91 of the 308 open customer service & support positions offer remote or hybrid work (10 remote, 81 hybrid).
How do I apply for Customer Service & Support jobs in Prague, Czechia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.