Customer Service & Support Jobs in Capital City of Prague, Czechia (Now Hiring) — 202 open

Czech Speaking - Solutions ConsultantAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. As we continue to expand our footprint in the European market, we are proud to offer exclusive career opportunities for professionals seeking rewarding jobs in Bulgaria.

Job Overview

We are currently looking for a motivated professional to fill the Czech Speaking - Solutions Consultant position in Bulgaria within the dynamic Customer Support Services industry. This role is ideal for a customer-focused expert who thrives in high-energy environments and is eager to provide premium service solutions to international clients.

Key Responsibilities

• Act as the primary point of contact for clients, providing high-level support within the Customer Support Services sector.
• Analyze client needs to provide effective, tailored solutions that ensure long-term satisfaction and brand loyalty.
• Maintain high quality and service standards by resolving complex inquiries through professional communication.
• Collaborate with internal teams to streamline customer journeys and improve existing support processes.
• Document all interactions accurately within the CRM to track performance metrics and support service optimization.
• Stay updated on product knowledge and industry trends to offer expert advice and guidance to customers.
• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Strong command of English, allowing you to excel in our multicultural environment.
• Previous experience in the Customer Support Services industry is highly valued.
• A proactive, problem-solving mindset with a passion for excellence in client relations.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for Czech-speaking jobs.
• Monthly Performance Bonus linked to individual and team KPIs.
• €1,500 Signing Bonus (one-time) for new hires.
• Professional growth opportunities within a leading global firm.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means stepping into a vibrant culture where modern urban life meets breathtaking mountain landscapes and a sunny climate. Sofia is a rapidly developing European capital, known for its rich history, bustling nightlife, and welcoming local community, making it one of the most exciting destinations for those seeking international work experience in Bulgaria.

Beyond the professional benefits, the cost of living in Bulgaria remains highly attractive, allowing for an excellent work-life balance and a high quality of life. From world-class cuisine to diverse outdoor activities, living in Bulgaria provides a unique lifestyle that many international professionals find both fulfilling and enjoyable.

How to Apply

If you are ready to elevate your career with the Czech Speaking - Solutions Consultant position in Bulgaria, we invite you to join our growing team. Click "Apply Now" to submit your CV and begin your journey with Mercier Consultancy Group today.