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Mid level
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CCR Commercial Refrigeration Benelux
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Full-time
bachelor degree, postgraduate degree
Posted 15d ago
~40 hrs/week
Responsibilities
Serve as the primary quality interface between customers and business divisions to ensure effective complaint management and customer satisfaction. Lead the deployment and monitoring of the global Quality Governance Framework across the organization.
Requirements
Requires a Bachelor's or Master's degree in Engineering, Quality Management, or Business Administration with several years of experience in customer quality or governance. Must be fluent in English and possess strong stakeholder management and analytical capabilities.
Full job description
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
We are looking for a highly motivated Professional Q Business Partner / Customer Quality & Operative Framework to strengthen the connection between our customers, Business Divisions, and the global Quality organization. In this role, you will serve as the primary quality interface for your assigned Business Divisions and customers, ensuring effective complaint management, customer satisfaction, product quality, and the successful deployment of our global Quality Governance Framework. You will drive quality ownership across the organization, coordinate customer-related quality topics, and ensure consistent execution of quality processes and standards.
Act as the primary Quality Business Partner and single point of contact ("One Face to the Business Division") for assigned Business Divisions.
Lead customer communication, coordination, and escalation management, serving as the voice of the customer/BD within the organization.
Own and drive the end-to-end complaint management process, including governance, enforcement, and continuous improvement.
Coordinate cross-functional complaint resolution and provide guidance on complaint handling and quality standards.
Monitor quality performance and customer feedback in the market, identifying risks and improvement opportunities.
Drive service optimization initiatives, balancing customer service quality and reverse logistics efficiency while ensuring sustainable follow-up.
Support releases from a quality perspective.
Translate Business Division requirements into effective quality solutions and actions.
Foster close customer relationships through a Quality Key Account Management (QKAM) approach.
Lead the rollout, adoption, and effectiveness monitoring of the Quality Governance Framework across the organization.
Your Qualifications
Bachelor's or Master's degree in Engineering, Quality Management, Business Administration, or a related field.
Several years of experience in Customer Quality, Complaint Management, Quality Operations, or Quality Governance.
Strong understanding of quality standards, complaint processes, and customer-facing quality management.
Experience working closely with customers and leading cross-functional problem-solving activities.
Knowledge of product release processes, quality systems, and governance frameworks.
Strong stakeholder management, communication, and negotiation skills.
Ability to influence and drive results across international and cross-functional teams.
Strong analytical and problem-solving capabilities.
Fluent in English; additional languages are an advantage.
Willingness to travel.
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
The Schaeffler Group has been driving forward groundbreaking inventions and developments in the field of motion technology for 80 years. With innovative technologies, products, and services for electric mobility, CO₂-efficient drives, chassis solutions and renewable energies, the company is a reliable partner for making motion more efficient, intelligent, and sustainable – over the entire life cycle. Schaeffler describes its comprehensive range of products and services by means of eight product families: From bearing solutions and all types of linear guidance systems through to repair and monitoring services. Schaeffler is with around 110,000 employees and more than 250 locations in 55 countries, one of the world’s largest family-owned companies and one of Germany’s most innovative companies.
Legal Notice: https://www.schaeffler.com/content.schaeffler.com/en/meta/impressum/imprint.jsp
Offices: Industriestraße 1-3, Herzogenaurach, 91074, DE · Georg-Schäfer-Straße 30, Schweinfurt, 97421, DE · Industriestraße 3, Bühl, 77815, DE · Shanghai, Jiading District 201804, CN · 3900 Range Line Road, Joplin, MO 64804, US
Powertrain solutionsHybrid solutionsFuel cellHydrogen technologyAutomationAutonomous drivingRoboticsE-MobilityRenewable energyWind energy
How many Customer Service & Support jobs are open in Capital City of Prague, Czechia right now?
There are currently 210 open customer service & support positions in Capital City of Prague, Czechia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Capital City of Prague, Czechia?
Companies currently hiring include Erste Digital, H&M Group, JYSK, Keyloop, TheHouseofMercier, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Capital City of Prague, Czechia?
Yes — 88 of the 210 open customer service & support positions offer remote or hybrid work (20 remote, 68 hybrid).
How do I apply for Customer Service & Support jobs in Capital City of Prague, Czechia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.