Customer Service & Support Jobs in Philadelphia, PA (Now Hiring) — 3,260 open — Page 21

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Senior Content Editing Associate role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule in our Philadelphia or New York office, and amazing benefits.

Our Locations: Contact Wolters Kluwer | Wolters Kluwer

2005 Market Street, Philadelphia, PA 19103

28 Liberty Street, New York, NY 10005

What You'll be Doing:

The Wolters Kluwer Medical Education & Medical Practice (MEMP) team is looking for a Sr. Content Editing Associate to provide support to Medical & Health Professions Editorial staff. The Sr. Content Editing Associate will work with a variety of cross-functional roles beyond the acquisitions editor team including coordination with content development, marketing, sales, product management, market research team. This entry-level position offers the opportunity to learn about medical education business models, which are rapidly evolving to meet the needs of our technically-savvy and time-strapped faculty, students, residents and physicians and institutional customers.

The Sr. Content Editing Associate contributes to the success of the overall MEMP portfolio through maintenance of existing product, sales and customer-facing product documentation, support Acquisitions and Development Editors in the research and development of new product, and rollout and adoption of standardized processes within and across teams.

The person in this role must be a careful listener with the ability to recognize shared challenges across teams and team members and the confidence to propose potential solutions. The Sr. Content Editing Associate should adapt to change with ease as deadlines shift and new opportunities arise that will shuffle priorities.

Key Tasks:

• Manage and communicate project schedules, track deliverables, coordinate cross-functional meetings, and regularly report status to team via meeting notes documents and Confluence

• Process contracts, including coordination of signatures and set-up of product records in internal systems in coordination with royalty dept

• Coordinate with authors, subject matter experts, and vendors for setup in payment portal

• Process invoices and follow up with contractors and accounts payable team as needed to ensure timely payments

• Track spending against line-items in multiple types of budgets using spreadsheet software and in coordination with the full team

• Collaborate with other team coordinators to create, review, and update internal Standard Operating Procedure (SOP) documentations; support teams in implementation of SOPs

• Maintain understanding of market penetration, sales, and analytics

• Utilize internal systems for product record creation, maintenance, communication of critical product identifiers, pricing, contracts and availability across sales channels

• Coordinate maintenance spreadsheets and work with outside vendors on assessment review/update

• Coordinate editorial management tasks, including recruitment of subject matter experts, roster management, and coordination of project assignments.

• Support the development and revision of medical education and medical practice content and assist with special editorial projects as needed.

• Respond to Customer Support requests for information within the same day

• Attend and contribute to editorial meetings, coordinate schedules for group meetings, and follow up on post-meeting action items

• Assist team with research initiatives, defining and tracking annual priorities, drafting, deploying, and managing surveys, coordinating interviews, communicating with participants, sending honoraria, organizing notes, and analyzing results

You're a Great Fit if You Have:

• Bachelor’s degree

• Understanding of general project management practices, tasks, tools

• Six months+ experience interning or working with publisher on digital content products, preferred

• Interest in Medical Education and Medical Practice publishing markets highly preferred

• Solid knowledge of Excel formulas and functions, including pivot tables preferred

• Analytical skills with ability to make sound decisions backed up by data

• Manages day-to-day tasks independently, checking in with and asking questions of managers to ensure quality and timeliness of work

• Manages time effectively, responding to and juggling a changing list of priorities and business needs to meet deadlines and complete projects

• Takes personal ownership and responsibility for delivering on commitments

• Accepts increasing responsibility for assignments

• Conducts work with integrity

• Responds positively to feedback and demonstrates ability to adapt when resources, needs, or priorities change

• Contributes new ideas, methods, or solutions that improve the workplace, customer experience, or challenge others to think creatively about common challenges or processes

• Works collaboratively with diverse colleagues and contributes to driving the business forward

• Demonstrates consistent engagement and commitment to quality outcomes

• Takes a proactive, logical and systematic approach to solving problems and contributes quality potential solutions that add value for the internal team and customers

• Understands and chooses the appropriate timing, method, and message for communicating with peers, managers, and customers and does so with clarity and professional tone

• Identifies opportunities for improved operational efficiencies in daily work; applies quality standards and ensures accuracy and completeness of work outputs

• Are located within 50 miles of an office and can work a hybrid schedule, being in a Wolters Kluwer office 2-days a week

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$37,400.00 - $63,150.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.