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Customer Service & Support Jobs in Parsippany-Troy Hills, NJ (Now Hiring) — 69 open

Plymouth Rock Assurance logoPlymouth Rock Assurance

Sr. Field Auto Damage Appraiser

Parsippany-Troy Hills, New Jersey, United States · On-site

$76k–$100k/yr

Senior

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. This role requires delivering a high level of custome…

Skills: Auto Damage Appraisal, Repair Estimating, Negotiation, Customer Service, Claim Severity Management

Plymouth Rock Assurance logoPlymouth Rock Assurance

Senior Claims Representative, Bodily Injury: Independent Agent Channel

Parsippany-Troy Hills, New Jersey, United States · On-site

$88k–$112k/yr

Senior

The Casualty Claim Representative will be responsible for the handling of First- and Third-Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. RESPONSIBILITIES Initiate …

Skills: Bodily Injury Claims Handling, Liability Investigation, Coverage Analysis, Litigation Management, Negotiation

HANOVER BUILDING SERVICES LTD

Front Desk Agent

Parsippany-Troy Hills, New Jersey, United States · On-site

Entry level

Position Summary As a Front Desk Agent, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welco…

Skills: Customer Service, Communication, Interpersonal Skills, Multitasking, Front Desk Management

HANOVER BUILDING SERVICES LTD

Front Desk Agent

Parsippany-Troy Hills, New Jersey, United States · On-site

$16/hr–$17/hr

Entry level

Benefits: 401(k) Free uniforms Paid time off Position Summary As a Front Desk Agent, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous servic…

Skills: Customer Service, Communication, Interpersonal Skills, Multitasking, Professionalism

Derex Technologies Inc logoDerex Technologies Inc

Systems Administrator

Parsippany-Troy Hills, New Jersey, United States · On-site

Mid level

Company Description Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality tec…

Skills: Windows Server, Office 365, Active Directory, Cloud Computing, System Administration

NJM Insurance Group logoNJM Insurance Group

Property Damage Rep (I/II/Sr) – Parsippany, NJ

Parsippany-Troy Hills, New Jersey, United States · Hybrid

$51k–$103k/yr

Mid level

Our General Claims department in Parsippany, NJ is looking for a Property Damage Representative candidate who has excellent communication skills as well as strong organizational and time management skills. We are looking…

Skills: Communication skills, Organizational skills, Time management, Claims settlement, Negotiation

Agadia logoAgadia

Program Manager – Prior Authorization Solutions

Parsippany-Troy Hills, New Jersey, United States · Hybrid

$65k–$95k/yr

Senior

Reports To: Vice President, Customer Experience Location: Remote/Hybrid with 10% travel to Parsippany, NJ Position Summary We are seeking a highly skilled Program Manager to lead strategic initiatives for our cloud-based…

Skills: Program Management, Product Operations, Healthcare Technology, SaaS Implementation, Cross-functional Leadership

KidStrong logoKidStrong

Assistant Manager/Assistant Director/Fitness Director/ PT Director

Parsippany-Troy Hills, New Jersey, United States · On-site

$55k–$67k/yr

Mid level$10M raised

Benefits: Health insurance Opportunity for advancement Paid time off Training & development Wellness resources 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Assistant General Ma…

Skills: Leadership, Sales, Coaching, Operational Excellence, Customer Service

Viking Pest Control logoViking Pest Control

Entry Level Pest Control Technician - Parsippany, NJ

Parsippany-Troy Hills, New Jersey, United States · On-site

$19/hr–$21/hr

Entry level

HIRING NOW! Pest Control Technician Competitive Compensation, Great Benefits, Growth Opportunities, Work/Life Balance Looking for a rewarding career, not just another job? Want hands-on training and an employer that inve…

Skills: Customer Service, Pest Identification, Problem Solving, Rodent Control, Preventive Solutions

Azend Pharma logoAzend Pharma

Pharmacist in Charge

Parsippany-Troy Hills, New Jersey, United States · On-site

$62/hr–$65/hr

Mid level

Benefits: 401(k) matching Health insurance Paid time off Location: | 299 Parsippany Road Parsippany NJ 07054 Job Summary We are seeking an experienced Pharmacist In Charge (PIC) to join our team at Lake Shore Pharmacy! A…

Skills: Prescription Dispensing, Compounding, Medication Management, Patient Education, Regulatory Compliance

PINKERTON | Comprehensive Risk Management logoPINKERTON | Comprehensive Risk Management

Agent

Parsippany-Troy Hills, New Jersey, United States · On-site

Mid level

Overview 170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each clien…

Skills: Concierge-level Security, De-escalation, Incident Reporting, Investigations, Emergency Response

Azend Pharma logoAzend Pharma

Pharmacist in Charge

Parsippany-Troy Hills, New Jersey, United States · On-site

$62/hr–$65/hr

Mid level

Benefits: 401(k) matching Health insurance Paid time off Location: | 299 Parsippany Road Parsippany NJ 07054 Job Summary We are seeking an experienced Pharmacist In Charge (PIC) to join our team at Lake Shore Pharmacy! A…

Skills: Prescription Dispensing, Compounding, Medication Management, Patient Education, Regulatory Compliance

BrightPath Early Learning & Child Care logoBrightPath Early Learning & Child Care

Assistant Teacher

Parsippany-Troy Hills, New Jersey, United States · On-site

Entry level

Center: Parsippany Job Type: Full-Time No evenings or weekends! Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees globa…

Skills: Child Supervision, Instructional Assistance, Classroom Management, Parent Communication, Customer Service

Unlock Potential 360 logoUnlock Potential 360

Client Account Specialist - Remote

Parsippany-Troy Hills, New Jersey, United States · Remote OK

$65k–$110k/yr

Entry level

We are hiring a remote Client Account Specialist to assist clients who have requested information about life and financial protection coverage. We are in a multi-trillion dollar industry because people need our help. Thi…

Skills: Communication, Interpersonal Skills, Client Relationship Management, Sales, Independent Work

Valley Bank logoValley Bank

Relationship Banker

Parsippany-Troy Hills, New Jersey, United States · On-site

Entry level

Responsibilities include but are not limited to: Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling. Deliver exception…

Skills: Sales Execution, Lead Management, Cross Selling, Customer Service, Financial Needs Assessment

Doyle Security Services, Inc. (DSS) logoDoyle Security Services, Inc. (DSS)

Unarmed Security Officer for a Pharmaceutical Company

Parsippany-Troy Hills, New Jersey, United States · On-site

Entry level

Doyle Security Services is seeking to hire a full/part-time Security Officer for an upscale client in Parsippany, NJ. Shifts: Monday to Friday 2PM to 10PM Saturday and Sunday 6AM to 2PM Pay Rate: $19.50 Must have great c…

Skills: Customer Service, Access Control, Badging, Surveillance Monitoring, Patrolling

Acrisure logoAcrisure

Commercial Lines Senior Account Manager

Parsippany-Troy Hills, New Jersey, United States · On-site

$85k–$105k/yr

Senior$11B raised

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier hu…

Skills: Commercial Insurance, Account Management, Policy Servicing, Carrier Relations, Applied EPIC

Wallenius Wilhelmsen logoWallenius Wilhelmsen

Inventory Specialist

Parsippany-Troy Hills, New Jersey, United States · On-site

Entry level

Overview: Inventory Specialist As an Inventory Specialist, you will play a key role in ensuring that all vehicles scheduled for transport are accurately validated and ready for pickup. You’ll communicate with picku…

Skills: Vehicle Validation, Data Entry, Consignor Communication, Issue Escalation, Process Adherence

Millennium Systems International logoMillennium Systems International

Business Support Specialist

Parsippany-Troy Hills, New Jersey, United States · Remote OK

$38k–$40k/yr

Mid level

Early Career role with lots of growth potential! Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry wi…

Skills: Customer Service, Problem Solving, Verbal Communication, Written Communication, Active Listening

Wallenius Wilhelmsen logoWallenius Wilhelmsen

Customer Success Manager

Parsippany-Troy Hills, New Jersey, United States · Hybrid

Senior

Overview: As a Customer Success Manager (CSM), you will join our global Account Team to secure long-term customer retention. You will oversee the global Customer Success strategy for a key account, bridging the gap betwe…

Skills: Relationship Management, Escalation Management, Operational Governance, SLA Monitoring, KPI Analysis

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Showing 1–20 of 69

Plymouth Rock Assurance logo

Sr. Field Auto Damage Appraiser

Plymouth Rock Assurance

Parsippany-Troy Hills, New Jersey, United States • On-site

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Senior

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  • $76k–$100k/yr
  • Full-time
  • bachelor degree
  • Paid Time Off, Paid National Holidays, Floating Holidays, Health Insurance, Dental Insurance, Vision Insurance
  • Posted 18h ago
  • ~40 hrs/week

Responsibilities

The appraiser is responsible for inspecting vehicle damage and preparing repair estimates for partial and total losses. They negotiate settlements with repair facilities and claimants while ensuring compliance with state regulations and company guidelines.

Requirements

Candidates need a bachelor's degree or equivalent experience and at least 6 years of auto claims appraisal experience. A valid driver's license and strong mechanical aptitude are required.

Full job description

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. This role requires delivering a high level of customer service while effectively managing claim severity and expenses.

This position supports the Independent Agent business of Plymouth Rock and services a Northern and/or parts of Central New Jersey territory. The appraiser works independently in the field inspecting damaged vehicles, preparing estimates, negotiating settlements, and ensuring compliance with company guidelines and applicable state regulations.


RESPONSIBILITIES

  • Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
  • Negotiate settlements with repair facilities, insureds, and claimants.
  • Issue claim drafts to appropriate parties.
  • Document claim activity and maintain accurate claim files.
  • Complete re-inspections and supplemental estimates in accordance with company guidelines.
  • Adhere to production standards and estimating procedures.
  • Maintain strong customer service, expense control, and professional public relations.
  • Complete investigative reports as required.
  • Participate in team meetings and departmental initiatives.
  • Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
  • Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.


QUALIFICATIONS

  • Bachelor’s degree or comparable industry experience.
  • Minimum 6 years of auto claims appraisal or estimating experience required.
  • Strong communication and negotiation skills.
  • Valid driver’s license with favorable driving record required.
  • Strong mechanical aptitude.
  • Organized and able to work independently with limited supervision.
  • Body shop experience a plus but not required.
  • ICAR training a plus.
  • Experience with Mitchell estimating software preferred.
  • Additional state appraiser licenses may be required (NY, PA, etc.)


SALARY RANGE

The pay range for this position is $76,000 to $100,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

  • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Annual 401(k) Employer Contribution
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Robust health and wellness program and fitness reimbursements
  • Various Paid Family leave options including Paid Parental Leave
  • Tuition Reimbursement


ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

#LI-DNI

Related keywords

Auto Damage AppraiserPhysical Damage EstimatesMitchell SoftwareICAR TrainingNJ Fair Claims Practices ActClaim DraftsTotal LossSupplemental EstimatesInsurance ClaimsField Inspection

About Plymouth Rock Assurance

LinkedInVisit site

More than just insurance.

Industry
Insurance
Company size
1,001-5,000 employees
Headquarters
Boston, MA
LinkedIn followers
94,853

At Plymouth Rock Assurance, our employees and Independent Agents bring the mission of delivering exceptional and reliable service to customers across the Northeast to life. You’ll find a culture built on collaboration and curiosity, where dedicated employees take pride in helping others succeed. We’re proud to be recognized as a 2025 Top Workplace in New Jersey by NJ Advance, in addition to being included in Forbes’ Best Insurance Companies 2026 list and earning top honors as the Best Car Insurance Company in Massachusetts of 2026 by The Wall Street Journal’s “Buy Side”. It’s a reflection of our people and to building a place where opportunity grows. With offices in Woodbridge, New Jersey and Boston, Massachusetts, Plymouth Rock offers auto, home, renters, and condo insurance across New Jersey, New York, New Hampshire, Massachusetts, Connecticut, and Pennsylvania designed to protect what matters most. Our long-held commitment to high-quality service extends to giving back to the local communities we live and serve through volunteerism and the Plymouth Rock Assurance Foundation. Interested in joining our team? View our employment opportunities: www.plymouthrock.com/about/careers.

Offices: 695 Atlantic Avenue, Boston, MA 02111, US · 581 Main St, Woodbridge Township, New Jersey 07095, US

Personal Auto InsuranceHomeowners InsuranceCommercial Auto InsuranceAffordable Insurance RatesTop-Ranked Customer ServiceInsuranceHome InsuranceAuto InsuranceCar InsuranceCustomer Service
View all jobs at Plymouth Rock Assurance

Frequently asked questions

How many Customer Service & Support jobs are open in Parsippany-Troy Hills, NJ right now?

There are currently 69 open customer service & support positions in Parsippany-Troy Hills, NJ listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Parsippany-Troy Hills, NJ?

Companies currently hiring include Plymouth Rock Assurance, Allied Universal, Avis Budget Group, Acrisure, Agadia, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Parsippany-Troy Hills, NJ?

Yes — 12 of the 69 open customer service & support positions offer remote or hybrid work (6 remote, 6 hybrid).

How do I apply for Customer Service & Support jobs in Parsippany-Troy Hills, NJ?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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