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Customer Service Rep(05802) - 1451-A Gateway Drive
Opelika, Alabama, United States · On-site
Entry level$1.3B raised
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Part-time
Hotel discounts, Food and beverage discounts, Golf discounts, Spa discounts, Retail discounts, Worldwide travel discounts through Marriott
Posted 3h ago
~40 hrs/week
Responsibilities
The Front Desk Clerk manages guest arrivals and departures, including room assignments and check-in/out procedures. They are also responsible for handling guest inquiries, managing reservations, and processing financial transactions accurately.
Requirements
Candidates must be able to provide professional hospitality and resolve guest concerns efficiently. Proficiency in handling cash transactions and maintaining front desk reports is required.
Full job description
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.
Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.
As a part of the PCH Hotels & Resorts portfolio, Grand National part-time associates enjoy a wide array of perks and discounts, including:
Hotel, F&B, golf, spa and retail discounts throughout the company properties
Worldwide travel discounts through Marriott
Tuition reimbursement to continue your education or professional development
And much more!
Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"
Welcome to PCH Hotels and Resorts, the leading example of Southern Hospitality!
PCH Hotels and Resorts is a franchised management company with Marriott. Beginning with the acquisition of the Grand Hotel Resort and Spa, PCH has grown to become the top hospitality employer in the state of Alabama. Currently, PCH manages four Renaissance Marriott resort properties, three Marriott resort properties, one Autograph Collection resort, one select service IHG property, and one Outlet Shop. Each property is minutes away from the extensive world-class Robert Trent Jones Golf Trail. This broad portfolio is proudly owned by the Retirement Systems of Alabama, headed by CEO Dr. David Bronner.
Renaissance Ross Bridge Resort Golf & Spa
Renaissance Riverview Plaza
Renaissance Battle House and Spa
Renaissance Montgomery Hotel & Spa at the Convention Center
Renaissance Ross Bridge Resort and Spa
Auburn Marriott Opelika Resort and Spa at Grand National
Marriott Montgomery Prattville at Capitol Hill
Marriott Shoals Hotel and Spa
Grand Hotel Golf Resort and Spa Autograph Collection
Staybridge Suites
The Outlet Shops of Grand River
Offices: 11 N Water St, Mobile, AL 36602, US · 4000 Grand Avenue, Birmingham, AL 35226, US · One Grand Boulevard, Point Clear, Alabama 36564, US · 3700 Robert Trent Jones Trail, Opelika, Alabama 36801, US · 201 Tallapoosa St, Montgomery, Alabama 36104, US
Refined ComfortSouthern HospitalityRobert Trent Jones Golf Trailand Exceptional ExperiencesResortsHospitalityHotel
How many Customer Service & Support jobs are open in Opelika, AL right now?
There are currently 117 open customer service & support positions in Opelika, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Opelika, AL?
Companies currently hiring include AutoZone, Auburn Hospitality, PCH Hotels & Resorts, Domino's, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Opelika, AL?
Yes — 1 of the 117 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Opelika, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.