Service Manager - Callaway House Apartments Department: Property Maintenance Employment Type: Full Time Location: Callaway House Apartments - Norman, OK Reporting To: Property Manager Description The Service Manager is a…
Skills: Facilities Maintenance, Team Leadership, Vendor Management, Preventative Maintenance, Work Order Management
Job ID: 293066 Store Name/Number: OK-UTC Norman (2538) Address: 1601 Goppold Lane, Norman, OK 73069, United States (US) Hourly/Salaried: Salaried (Exempt) Job Type: Full Time Position Type: Regular Job Function: Stores -…
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Job ID: 293066 Store Name/Number: OK-UTC Norman (2538) Address: 1601 Goppold Lane, Norman, OK 73069, United States (US) Hourly/Salaried: Salaried (Exempt) Job Type: Full Time Position Type: Regular Job Function: Stores -…
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America's CAR-MART, Inc.
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H&R Block
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
professional certificate
Dental, Vision, 401(k) with Employer Matching, Medical & Dependent Care Flexible Spending Accounts, Life Insurance, Sick Leave
Posted 13h ago
~40 hrs/week
Responsibilities
The Service Manager oversees all facilities maintenance operations, including managing staff, work orders, and preventative maintenance programs. They are responsible for ensuring property standards are met, managing vendor contracts, and maintaining a safe, compliant environment for residents.
Requirements
Candidates should have 2-3 years of mid to high-level technical experience in residential facilities maintenance and strong leadership capabilities. An HVAC certification is preferred, along with proven experience in team management and administrative oversight.
Full job description
Service Manager - Callaway House Apartments
Department: Property Maintenance
Employment Type: Full Time
Location: Callaway House Apartments - Norman, OK
Reporting To: Property Manager
Description
The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to help enhance resident experiences and maintain high maintenance standards. In this role, you will lead the service, groundskeeping, and housekeeping staff and operations. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance.
Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams.
Manage work order processes, including execution, system close-out, verification, and vendor coordination.
Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
Ensure property has adequate planning and response for inclement weather.
Collaborate with nearby ACC properties to share resources and support as needed.
Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
Manage maintenance performance to budget, in partnership with supervisor and regional support team.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
Ensure that any vacant retail spaces are well-maintained and ready for showings.
Communicate effectively with retail tenants regarding maintenance and timely updates.
Maintain property signage and curb appeal, ensuring high standards.
Manage contracts for services and vendors like snow removal, landscaping, etc.
Assess inventory and ensure proper resource allocation at assigned property.
Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas.
Maintain key control oversight, including key box access.
Other duties as assigned by supervisor.
Supervisory Responsibilities:
Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
Ideal Candidate The ideal candidate for the Service Manager role is a maintenance professional with strong technical and administrative experience and the ability to lead property maintenance operations and team performance. This role includes team management, work orders, preventative maintenance programs, vendor relationships, and supporting budget-related processes to ensure high property standards and a positive resident experience.
Candidates should have a strong foundation across maintenance facilities areas and experience supporting or leading teams. While candidates may not have experience across every system or responsibility, they should be prepared to grow into full oversight of property maintenance operations.
American Campus Communities Culture Commitments
Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
HVAC certification preferred.
2-3 years’ proven mid to high-level tech experience in residential facilities maintenance.
Management experience preferred.
Strong organizational, communication, and leadership skills.
Benefits & Perks
Benefits:
Dental
Vision
401(k) with Employer Matching
Medical & Dependent Care Flexible Spending Accounts (FSA)
Life Insurance
Sick Leave
Paid Time Off
Paid Pregnancy & Childbirth Leave
Paid Paternity Leave
Health Insurance
Health Savings Account (HSA) with Employer Matching
Short-Term & Long-Term Disability
Perks:
Preferred Membership Pricing at Local & National Companies
CoreGiving Volunteer Days
Referral Program
Charity Matching Program
ACC is now hiring, and we’re committed to creating rewarding careers for our team members from day one!
Blending our grassroots expertise, flexible approach and depth of resources, American Campus Communities delivers customized solutions to create the communities Where students love living.®
You won’t find a team more passionate about what they do. To attract and retain exceptional talent, we have created a work environment that is motivating and rewarding, allowing our employees to rise as high as their ambition, and earning ACC accolades including Great Place to Work Certification, Forbes Most Trustworthy Companies, NAHB Development Firm of the Year, and Texas Monthly Best Companies to Work for in Texas. We love what we do, and it shows.
From our humble beginning in 1993 with four employees and a single management contract, ACC has become the nation's largest developer, owner and manager of high-quality student housing communities. Housing more than 128,000 students on more than 90 university campuses across the nation, we’re dedicated to consistently providing every resident with an environment conducive to healthy living, personal growth, academic achievement and professional success.
Offices: 12700 Hill Country Blvd, Suite T-200, Austin, TX 78738, US
Student Housing and REITConstructionReal Estate InvestmentResidentialFinanceRental PropertyEducationReal Estate
How many Customer Service & Support jobs are open in Norman, OK right now?
There are currently 444 open customer service & support positions in Norman, OK listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Norman, OK?
Companies currently hiring include Center for English as a Second Language at the University of Oklahoma, Domino's, Fowler Automotive, Fowler Toyota of Norman, Norman Regional Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Norman, OK?
Yes — 12 of the 444 open customer service & support positions offer remote or hybrid work (6 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Norman, OK?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.