Toronto, Ontario, Canada · Hybrid
$74k–$109k/yr
WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her heal…
Skills: Root Cause Analysis, Data Interpretation, Stakeholder Management, Project Coordination, KPI Monitoring
Montreal, Quebec, Canada · On-site
$18/hr–$23/hr
Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whe…
Skills: Visual Merchandising, Customer Service, Team Leadership, Task Management, Time Management
Lévis, Quebec, Canada · Hybrid
Your role involves using your ability to make quality decisions and optimize work processes to manage a portion of a subset of sales and operations activities. You are responsible for overseeing your group’s service offe…
Skills: Decision Quality, Process Optimization, Business Planning, Talent Development, Performance Management
Montreal, Quebec, Canada · Hybrid
Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a Strategic Account Manager to join our team …
Skills: Account Management, Customer Success, Net Revenue Retention, Strategic Planning, Product Adoption
Montreal, Quebec, Canada · On-site
Numéro de la demande: 265697 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. Objectif Contribuer au succès global du service Revenu du Centre de …
Skills: Income Analysis, Customer Service, Risk Management, Fraud Detection, Microsoft Word
Montreal, Quebec, Canada · On-site
Les INTÉRIEURS MOBILIA INC., chef de file en ameublement contemporain depuis plus de 60 ans, recherche un(e) Gérant(e) de magasin dynamique et orienté(e) résultats pour rejoindre l’équipe de notre magasin du Centre-Ville…
Skills: Retail Management, Leadership, Performance Analysis, Sales Strategy, Recruitment
Montreal, Quebec, Canada · Remote OK
Superviseur – Planification et Répartition (Service Incendie) Êtes-vous un professionnel motivé et expérimenté dans l’industrie du service incendie ? Êtes-vous passionné par la prestation d’un service client exceptionnel…
Skills: Leadership, Team Management, Scheduling, Dispatching, Customer Service
Montreal, Quebec, Canada · On-site
The client is seeking a support-oriented IT analyst to handle Level 2 investigations: resolving complex issues escalated by Level 1 support, with the ability to diagnose problems without systematically escalating them. B…
Skills: Level 2 IT Support, Incident Diagnosis, Business Analysis, Stakeholder Communication, Ticketing Tools
Montreal, Quebec, Canada · On-site
Overview If you're looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university student, the real-world professional experience you…
Skills: Business Management, Leadership, Fleet Management, Customer Service, Marketing Strategy
Montreal, Quebec, Canada · On-site
Requisition ID: 265307 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Income department of the Dealer Centre of Ex…
Skills: Income Verification, Customer Service, Financial Analysis, Risk Management, Microsoft Word
Montreal, Quebec, Canada · On-site
Numéro de la demande: 265307 Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. Objectif Contribuer au succès global du service Revenu du Centre de …
Skills: Income Analysis, Customer Service, Risk Management, Microsoft Word, Microsoft Excel
Montreal, Quebec, Canada · Hybrid
Temporary position for 12 months. If the temporary position becomes permanent, the selected candidate will have the opportunity to obtain the role on a permanent basis. As a product administration agent, you provide admi…
Skills: Administrative Support, Product Administration, Client Request Management, Problem Solving, Report Analysis
Montreal, Quebec, Canada · Hybrid
$65k–$85k/yr
At Manulife, we believe in investing in the future starting with you! Our GRO program is a bold new approach to early talent development, designed to launch your career with the support, structure, and opportunities you …
Skills: Analytical Skills, Critical Thinking, Customer Experience, Data Analytics, Continuous Improvement
Montreal, Quebec, Canada · Hybrid
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services …
Skills: Decision Quality, Talent Development, Driving Results, Employee Engagement, Team Management
Montreal, Quebec, Canada · On-site
3246 Rue Bélanger, Montréal, Quebec H1Y 1B7 Horaire : Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $17.10 (prime incluse**) Salaire de nuit: $20.10 (Prime incluse…
Skills: Customer Service, Cash Handling, Inventory Management, Organization, Teamwork
Montreal, Quebec, Canada · On-site
Requisition ID: 265855 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Client Relationship Manager contributes to the overall success of Canadian Commercial Bank…
Skills: Relationship Management, Commercial Lending, Business Development, Credit Analysis, Sales Planning
Montreal, Quebec, Canada · On-site
$18/hr–$24/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? RÉCAPITULATIF : Gér…
Skills: Sales Management, Leadership, Customer Service, Cosmetics Expertise, Staff Training
Montreal, Quebec, Canada · Hybrid
Company Description Wepoint is the architect of major transformations for businesses and public sector organizations. We support our clients from strategy through technological implementation, always striving to think be…
Skills: IT Support, Incident Management, ServiceNow, ITIL, Dynatrace
Montreal, Quebec, Canada · On-site
RÉIMAGINONS CE QUE LE CAFÉ PEUT ÊTRE… RÉIMAGINONS CE QUE VOUS POUVEZ DEVENIR Nous croyons qu’il est possible d’élever l’univers du café afin d’avoir un impact positif et d’être une force pour le bien, contribuant à améli…
Skills: Sales, Customer Service, Bilingualism, Upselling, Time Management
Montreal, Quebec, Canada · On-site
$50k–$69k/yr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Retail Management, Leadership, Interpersonal Skills, Organizational Skills, Time Management
Toronto, Ontario, Canada • Hybrid
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Lead cross-functional problem-solving efforts to resolve operational challenges and drive continuous improvement. Develop corrective actions and monitor KPIs to ensure high-quality customer experience and operational excellence.
Requires a post-secondary degree in Business or Mathematics and at least 5 years of experience in analytical or operational roles. Must be bilingual in English and French with proficiency in Microsoft Office tools.
WHO WE ARE
When it comes to health, we’re always looking for ways
to push for better. It’s why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter’s prescription. He
knew there had to be a better way. So, he introduced North America’s first
prepaid drug plan, and GreenShield was born as a non-profit with a mission
to support better health for all Canadians.
We aren’t just a health and benefits company. We’re
the only non-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We’re noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.
Our mission is to create better health for all
Canadians, and we know that starts with our employees.
THE
ROLE IN A NUTSHELL
Base Salary: CAD $74,269.00 - 109,341.00
LOCATION
Toronto or Windsor or Montreal
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield’s corporate strategy and vision.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.
Lead and coordinate cross functional problem-solving efforts to address operational challenges
Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
Develop and implement corrective actions, ensuring quality and sustainability of solutions
Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
Act as a SME across a variety of operational scenarios, offering analytical and strategic support
Define and monitor KPIs to assess operational health and performance
Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
Represent the business partnership team, promoting its value and impact across the organization
Contribute to portfolio reviews and dashboard development to support transparency and decision making
Champion continuous improvement by proactively identifying friction points and operational risks
Ensure alignment across teams through streamlined communication and shared understanding of goals
Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans
WHO WE'RE LOOKING FOR
We are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.
Post secondary education in Business Administration, mathematics or related field
Minimum of 5 years’ experience in analytical roles, project coordination, or operational support
Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping
Strong analytical skills with experience in data interpretation, visualization, performance measurement
Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment
Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams
Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences
Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change
Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint
Bilingualism (French/English)
NICE TO HAVE
Experience in group benefits, insurance or health related industries.
Professional certifications such as ASA, CPA, PMP, PgMP
THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that’s what it takes
to create better health for all. We dare to challenge the status quo. And we’re
driven by people who have challenged theirs. We believe that your
workplace should empower you to be the best version of yourself. That’s why we provide a
place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn’t just about personal
achievements, it's about making a
difference together.
Here’s to Better Health for All!
A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language. By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
Better Health for All.
As Canada's only national non-profit health care and insurance organization, GreenShield believes health care is a right, not a privilege. We're dedicated to improving health outcomes, driving systemic change, and building a future where every Canadian can reach their full health and well-being potential. We are revolutionizing the health care and insurance experience by bringing coverage and care together in one place. Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. GreenShield is proud to be recognized multiple times as one of Canada's Most Admired Corporate Cultures, certified annually as a leading Imagine Canada Caring Company, and honoured with repeat placement on Fortune’s prestigious Change the World list – a testament to our sustained commitment to purpose-driven innovation and impact.
Offices: 8677 Anchor Drive, P.O. Box 1606, Windsor, Ontario N9A 6W1, CA · 5140 Yonge St, Toronto, ON M2N 6L7, CA · Bow Valley Square 4, 250 6 Avenue Southwest Suite 1220, Calgary, AB T2P 3H7, CA · 255 Queens Ave, London, ON N6A5R8, CA · 595 Burrard St., Suite 833, Vancouver, BC V7X 1L2, CA
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