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$50k–$75k/yr
Full-time
New Hire Ramp-Up Bonus, Training and Growth Opportunities, Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off
Posted 32d ago
~40 hrs/week
Responsibilities
The Retail Store Manager is responsible for driving sales achievement, maintaining operational standards, and managing inventory at their assigned location. They lead and coach Retail Sales Consultants and Assistant Store Managers to meet sales quotas and deliver an extraordinary customer experience.
Requirements
Candidates must have at least 6 months of sales management experience and 3 years of full-time retail experience. Requirements include the ability to work flexible hours, possess reliable transportation, and demonstrate strong leadership and communication skills.
Full job description
The Retail Store Manager ("RSM") is responsible for the overall sales and operational standards of the location that they are assigned to oversee by Prime Communications ("Prime" or "Company"). Successful RSMs will lead their personnel and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The RSM is responsible for ensuring that Retail Sales Consultants ("RSC") and Assistant Store Managers ("ASM") consistently achieve their sales quota/income objectives and meet or exceed goals. The RSM must demonstrate strong leadership skills and develop, implement and manage programs and processes
Customer Experience and Sales
Fully accountable for execution of sales, service and customer experience initiatives in store.
Demonstrate the right customer behaviors defined by delivering an extraordinary experience.
Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating team to succeed.
Create a work environment where all employees can excel.
Manage Customer Experience on a frequent basis.
Support team and assist with customer transactions, counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics.
Perform role plays with personnel on a regular basis to demonstrate "what right looks like."
Be the first point of contact to resolve or escalate any billing/service issues appropriately while communicating discrepancies regarding inventory, fraud, etc. to leadership, Loss Prevention Department and/or HR in a timely manner.
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
Partner with District Manager and other appropriate parties to successfully launch new products, services or processes.
Ensure that employees are properly trained on new products and promotions to sell with confidence.
Operations
Remain on sales floor most of the time in order to be available for coaching and developing store personnel.
Partner with District Manager to review headcount forecast plan and staffing.
Schedule to properly meet business needs, training and special events such as product launches.
Instill a sense of pride and ownership in store appearance -- where all employees understand their store is the face of AT&T to every customer.
Review and drive operational compliance of back office processes, procedures, reports, documentation and policies.
Safeguard codes, passwords, and proprietary Company assets.
Respond in a timely manner to all communications, requests for supporting information, or corrections to system errors.
Ensure timely completion of required training within store.
Ensure proper implementation of Primer values, goals, and aspirations within their store to foster an optimum culture of positivity.
You'll also be eligible for some or all of our amazing Benefits Packages, such as:
We offer New Hire Ramp-Up Bonus payments during the first three months of employment. This program does not apply to rehires, employees terminated within the past 60 days, or employees joining through an acquisition.
Training and Opportunity to grow
Supportive team environment
Medical/Dental/Vision, Paid Time Off, 401k and more
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends and holidays per business needs.
Ability to operate a personal computer, wireless equipment, copier and fax.
Effective communication, presentation and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to work at multiple locations within district as needed.
Familiarity with wireless terminology and AT&T Mobility systems preferred.
Ability to have reliable transportation to assist at other locations within 30 minutes radius from home store when needed. Education and Experience
6+ months of sales management experience.
3+ years fulltime retail work experience.
Working Conditions
Ability to lift up to 10 pounds. Ability to bend, squat and stretch for purposes of inventory and stocking. Requirement to stand for long periods of time in order to provide the best customer service (unless accommodations are required/requested for an employee under the ADA).
Must be willing & able to complete the sales flow/processes accurately within AT&T system(s).
Must be able to respnsibly handle cash transactions in accordance with company policies and procedures.
Must successfully complete all assigned AT&T & Prime trainings, in a timely manner.
Prime is the largest AT&T Authorized Retailer in the United States with locations from coast-to-coast.
Industry
Wireless Services
Company size
5,001-10,000 employees
Founded
1999
Headquarters
Sugar Land, Texas
LinkedIn followers
21,121
Prime Communications is the largest privately held AT&T Authorized Retailer, proudly operating nearly 2,000 stores and employing more than 7,500 team members across North America.
Founded in 1999 with a single mall kiosk, Prime has grown by staying true to our core values of customer-centricity, accountability, profitability, teamwork, and entrepreneurship.
In addition to our AT&T locations, the Prime family includes more than 600 Cricket Wireless stores (www.suncommobile.com) and a growing presence in Canada (www.primecomms.ca) and Mexico (www.primecomms.mx).
Schedule an appointment at one of our AT&T stores today: www.VIPappt.com
Connect with Prime:
➝ Facebook: www.facebook.com/PrimeCommunicationsHQ
➝ X: www.twitter.com/PrimeComms
➝ Instagram: www.instagram.com/PrimeComms
#LifeAtPrime #AtPrimeYouCan #PrimeStrong
Offices: 77 Sugar Creek Center, Sugar Land, Texas 77478, US
Mobile Phone Sales & Service RetailerHome Phone Service RetailerHigh Speed Internet Service RetailerU-verse TV Service RetailerDIRECTV & DIRECTV Now Service Providerand Wireless data plansRetailTelecommunicationsWireless
How many Customer Service & Support jobs are open in Milpitas, CA right now?
There are currently 257 open customer service & support positions in Milpitas, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Milpitas, CA?
Companies currently hiring include DICK'S Sporting Goods, Allied Universal, O'Reilly Auto Parts, Domino's, Expeditors, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Milpitas, CA?
Yes — 9 of the 257 open customer service & support positions offer remote or hybrid work (4 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Milpitas, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.