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shift supervisor - Store# 08807, US HWY 192 & WESTOVER DR
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Entry level$2.6B raised
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Full-time
associate degree
Posted 7d ago
Apply by Sep 3
~40 hrs/week
Responsibilities
The Help Desk Technician II provides tier 1 IT support, including troubleshooting hardware and software issues, managing user accounts, and resolving technical problems for end users. They also document process enhancements and ensure compliance with performance standards while maintaining secure and reliable information systems.
Requirements
Candidates must have an associate's degree in a related field with at least 3 years of relevant experience, or a minimum of 2 years of experience. A valid US driver's license and an active Secret security clearance are required, with certifications like CompTIA A+ or Security+ highly desired.
Full job description
Summary
Help Desk Technician II
Melbourne, FL
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Astraeus Operations (AO) is an SBA-certified 8(a) Small Disadvantaged Business (SBD) subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC). We are a small business with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract services including financial, human capital, recruiting, procurement, security, and technical resources to achieve contract mission requirements. As a result, our ‘small business – big capability’ dynamic benefits our clients through consistent communications and straight-lined workflows, ensuring our accountability to our clients for successful mission fulfillment.
In plain terms, our clients gain a team that’s on the same page to achieve and support the client’s mission. We vigorously respond to clients’ requests without additional costs, delays, or inefficiencies that are often experienced with larger, more cumbersome organizations. AO is eligible for sole source, direct awards up to $100M for DOD and up to $25M for other federal agencies, without J&A. Astraeus is the easy button for a client wishing to take advantage of the rapid, agile, and flexible sole source procurement option. Combined with the shared PMO services, Astraeus offers highly competitive labor rates to fulfill day-to-day contract operations.
The Help Desk Technician II will be part of a dynamic team that provides IT support, maintenance, operations, logistics, and engineering services to help ensure the secure, reliable, and uninterrupted availability of INL/A Management Information Systems. This role will provide help desk support to the Department of State, Bureau of International Narcotics, and Law Enforcement Affairs Office of Aviation (INL/A) in support of their missions to sustain the national security and economic interests of our nation.
Responsibilities
Answer calls and execute request fulfillment actions.
Provide functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services.
Diagnose and resolve issues on unclassified and classified office information systems.
Provide support for the implementation, troubleshooting, and maintenance of IT systems.
Provide first-level problem identification, diagnosis, and resolution of problems.
Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization’s end user(s).
Provide tier 1 support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Provide local and remote Technical Support Services for end-user support on multiple networks within the agency.
Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with performance standards.
May provide leadership to small teams or team members.
Travel may be required for special projects. (CONUS, OCONUS)
Other duties as assigned.
Qualifications
Associate’s degree in a related field and 3+ years’ relevant experience.
Education requirement may be substituted with 2+ years’ relevant experience.
CompTIA A+, CompTIA Security+, HDI-CSR, HDI-SCA, or HDI-DAST certification is highly desired.
Must have a valid US Drivers license
Secret clearance required.
Successfully pass background and drug screening.
Knowledge, Skills and Abilities:
Understanding of basic security principles applied to the computing environment (CE).
Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs, desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.
Ability to troubleshoot Microsoft products, including, but not limited to, Windows and Office, including all aspects of Windows security and Microsoft desktop products.
Experience installing and supporting workstation hardware and software.
Knowledge of industry-standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Excellent written and verbal communication skills and excellent customer service skills are a must.
How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Help DeskIT SupportTroubleshootingCompTIA A+CompTIA Security+Secret ClearanceWindowsMicrosoft OfficeHardwareSoftwareIncident ManagementDesktop SupportNetwork ServicesTechnical SupportInformation SystemsDepartment of State
Chenega MIOS (Military, Intelligence, and Operations Support) brings together a family of high‑performing companies united by a common purpose: supporting the most critical missions of the federal government, the Department of Defense, and the Intelligence Community.
MIOS serves as the enterprise backbone—providing strategic direction, integration, and shared services—while our operating companies deliver hands‑on expertise where it matters most. This structure combines stability and scale with the agility our customers expect.
What sets us apart is trust: earned through performance, integrity, and long‑standing relationships—and reinforced by the exceptional people who choose to build their careers here. We are committed to creating a workplace where respected professionals can do meaningful work, grow their skills, and be part of something larger than themselves.
At Chenega MIOS, mission success starts with people.
Offices: 10505 Furnace Rd., Suite 205, Lorton, VA 22079, US
How many Customer Service & Support jobs are open in Melbourne, FL right now?
There are currently 487 open customer service & support positions in Melbourne, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Melbourne, FL?
Companies currently hiring include Health First, TTEC, Percepta, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Melbourne, FL?
Yes — 17 of the 487 open customer service & support positions offer remote or hybrid work (7 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Melbourne, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.