Maryville, Tennessee, United States · Hybrid
$20/hr–$23/hr
POSITION TITLE: Bilingual Claims Care Representative JOB STATUS: Full Time/Hourly DEPARTMENT: Claims REPORTS TO: Claims Care Team Lead TRAVEL REQUIRED: None WORK SCHEDULE: Mandatory in-office 4- week training. 3 times a …
Skills: Bilingual English and Spanish, Customer Service, Microsoft Office Suite, Claims Processing, Data Entry
Maryville, Tennessee, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization pr…
Skills: Patient Registration, Insurance Verification, Medical Billing, Collections, Customer Service
Maryville, Tennessee, United States · Hybrid
$20/hr–$23/hr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Customer Service, Mortgage Servicing, Inbound Call Handling, Live Chat Support, Microsoft Office
Maryville, Tennessee, United States · Hybrid
$42k–$60k/yr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Bilingual Spanish-English, Debt Negotiation, Account Resolution, Customer Service, Loan Servicing
Maryville, Tennessee, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization pr…
Skills: Patient Registration, Insurance Verification, Medical Billing, Collections, Customer Service
Maryville, Tennessee, United States · On-site
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, …
Skills: Makeup Artistry, Sales, Customer Service, Product Knowledge, Clientele Management
Collegedale, Tennessee, United States · On-site
$17/hr–$30/hr
Position Summary... What you'll do...Performs administrative and clerical support tasks by answering phone calls and forwarding as needed, providing information, and taking and recording messages; scheduling appointments…
Skills: Administrative support, Clerical tasks, Scheduling, Travel coordination, Microsoft Office
Maryville, Tennessee, United States · On-site
Summary: The Restaurant General Manager has overall responsibility for the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and san…
Skills: Complex Problem-solving, Financial Resource Management, Team Leadership, Interpersonal Communication, Change Management
Maryville, Tennessee, United States · On-site
$16/hr–$19/hr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Mail Processing, Sorting, Distribution, Customer Service, AS400
Maryville, Tennessee, United States · On-site
$16/hr–$19/hr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Document Imaging, Document Scanning, Kofax Validation, OnBase, Microsoft Excel
Maryville, Tennessee, United States · On-site
Do you love working with people? Are you looking for a fun environment where you can grow in your career? Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic, goal-oriented team mem…
Skills: Team Leadership, Customer Service, Cash Handling, Inventory Control, Staff Training
Maryville, Tennessee, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Under the direction of a pharmacist, a pharmacy technician performs pharmacy-related functions in compliance with departmental policies and procedures…
Skills: Hazardous Compounding, Inventory Management, Patient Profiling, Prior Authorizations, Aseptic Technique
Maryville, Tennessee, United States · On-site
$12/hr–$13/hr
As a Crew Member, you'll play a key role in delivering exceptional guest experiences. Whether you're serving coffee, preparing orders, or working the register, you’ll be part of a team that’s all about energy…
Skills: Customer Service, Communication, POS Operation, Cash Handling, Food Preparation
Maryville, Tennessee, United States · On-site
We have many opportunities available on our other career site pages. Click here to link to our careers page! At Kay, we know that love is unstoppable. Which is why we’re devoted to helping customers Celebrate Life and Ex…
Skills: Retail Management, Sales Techniques, POS Terminals, Team Leadership, Customer Experience
Maryville, Tennessee, United States · On-site
$11/hr–$14/hr
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join…
Skills: Visitor Management, Phone Etiquette, Clerical Functions, Mail Handling, Emergency Response
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Customer Service, Pizza Making, Order Taking, Communication Skills, Time Management
Maryville, Tennessee, United States · On-site
$65k–$100k/yr
Position Summary... What you'll do...Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing asso…
Skills: Supervision, Mentoring, Performance Management, Customer Service, P&L Management
Maryville, Tennessee, United States · On-site
$20/hr–$23/hr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Relationship Building, Customer Service, Retail Banking, Digital Banking Proficiency, Financial Counseling
Maryville, Tennessee, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Multi-functional job requires incumbents to be cross trained to perform Unit Secretary duties as well as at least one other clinical support job. Cros…
Skills: Customer Service, Clerical Support, Inventory Management, Patient Care, Data Entry
Maryville, Tennessee, United States · Hybrid
$42k–$60k/yr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Bilingual Spanish and English, Debt Collection, Negotiation, Customer Service, Account Management
Maryville, Tennessee, United States • Hybrid
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The representative serves as the first point of contact for policyholders reporting new claims, collecting detailed loss information and setting expectations. They also provide administrative support to adjusters by managing paperwork, uploading documents, and documenting communications.
Candidates must be bilingual in English and Spanish with a high school diploma or equivalent. Strong computer skills and the ability to handle stressful situations in a team environment are required.
POSITION TITLE: Bilingual Claims Care Representative
JOB STATUS: Full Time/Hourly
DEPARTMENT: Claims
REPORTS TO: Claims Care Team Lead
TRAVEL REQUIRED: None
WORK SCHEDULE: Mandatory in-office 4- week training. 3 times a month in-office after training.
Pay: The expected hiring range for this position is from $20.39 to $23.99 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
HomeFirst® Agency is a leading insurance agency offering a wide range of insurance products from nationally-known insurance companies to protect your home, property and life. We strive to help customers find the right insurance products to fit their needs at competitive rates. Located in Maryville, Tennessee, we offer homeowners insurance to customers nationwide, and insurance to protect your other property and life in select states. For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers.
The Claims Care Representative I provides excellent customer service and support to policyholders to assist in the initial claim setup. This position reports to the Claims Care Team Lead and makes and receives calls from policyholders, providing guidance through the steps of reporting a new claim. The Claims Care Representative I ensures all necessary information is accurately recorded, details are documented, and initial expectations in the claims process are provided, including explaining required documents.
Administrative
Assists and supports adjusters and management with administrative tasks included but not limited to:
Mailing checks and letters,
Compiling paperwork,
Providing necessary forms required on a claim.
Assists with mailing of new claim paperwork.
Documents receipt of mail, emails, and faxes.
Acquires and uploads declaration page to claim file.
Completes claims reported to third party vendor assigning claims numbers to the files.
Uploads documents received on policyholder’s claims to claim file; notifies assigned adjusters of information received.
Customer Service
Serves as the first point of contact for policyholders reporting a new claim.
Sets expectations and next steps to policyholder; explains documentation and other information needed for claim process.
Creates new claim reports by collecting detailed information about a loss and verifying policyholder’s contact information.
Demonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust and maintain a positive customer relationship.
Accurately enters loss information into the claims system and generates a claim number.
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member performs and other duties may be assigned.
Education: High School diploma or equivalent
Experience: 0-2 years of related experience preferred, but not required.
Must have strong computer skills with ability to navigate Microsoft Office Suite.
Travel as needed.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail, organizational skills, and time management.
Good sense of urgency and follow up.
Ability to handle stressful situations.
Ability to work in a team environment.
Must have strong computer skills with ability to navigate Microsoft Office Suite
Claims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plus
Ability to communicate effectively and efficiently via phone, email, and person to person
Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken
Ability to manage multiple and/or conflicting responsibilities
Great attention to detail, organizational skills, and time management
Good sense of urgency and follow up
Ability to handle stressful situations
Ability to work in a team environment
Capable of dealing with changes that can and will occur periodically
Ability to make complex decisions
Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
Will be communicating via phone, Teams, and Zoom.
Must be able to exchange accurate information at all times.
Must be able to identify and assess claim status and determine appropriate process.
Will primarily work in a state-of-the-art indoor temperature controlled, sealed window office environment, while maintaining a hybrid schedule.
Here are some more reasons to choose HomeFirst Agency!
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of HomeFirst’s commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
Clayton is committed to creating an inclusive workplace. HomeFirst Agency is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
HomeFirst Agency. Where you start a job and gain a career!
Business Unit -
Homefirst AgencyInsurance operation of Clayton Homes, Inc.
There are currently 141 open customer service & support positions in Maryville, TN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Prisma Health, Clayton, Crunch Fitness CR Fitness Holdings, LLC, BJ's Wholesale Club, among others. Browse the listings above to see every active employer.
Yes — 10 of the 141 open customer service & support positions offer remote or hybrid work (0 remote, 10 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
