Maryville, Tennessee, United States · Hybrid
$42k–$60k/yr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Bilingual Spanish and English, Debt Collection, Negotiation, Customer Service, Account Management
Maryville, Tennessee, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Multi-functional job requires incumbents to be cross trained to perform Unit Secretary duties as well as at least one other clinical support job. Cros…
Skills: Customer Service, Clerical Support, Inventory Management, Patient Care, Data Entry
Maryville, Tennessee, United States · On-site
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading and Unloading, Communication Skills
Maryville, Tennessee, United States · On-site
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Automotive Parts Knowledge, Sales, Inventory Management, Communication
Maryville, Tennessee, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Responsible for aspects of front office management and operation as assigned. This job requires regional travel across Prisma Health sites. Essential …
Skills: Patient Registration, Medical Coding, Insurance Verification, Billing, Cashiering
Maryville, Tennessee, United States · Hybrid
$20/hr–$23/hr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Tax Payment Processing, Tax Research, Escrow Management, Account Auditing, Customer Service
Columbia, South Carolina, United States · On-site
Inspire health. Serve with compassion. Be the difference. Job Summary Provides support in daily administrative operations. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma H…
Skills: Administrative Support, Scheduling, Payroll Processing, Patient Inquiry Resolution, Office Management
Maryville, Tennessee, United States · On-site
Position Summary The Aesthetic Nurse Injector is a vital member of our clinical team, responsible for delivering exceptional aesthetic treatments while supporting the physician and clinical staff in providing outstanding…
Skills: Neuromodulators, Dermal Fillers, PRP, Facial Anatomy, Patient Consultation
Maryville, Tennessee, United States · On-site
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Forklift Operation, Safety Standards, Loading and Unloading, Inventory Management, Customer Service
Maryville, Tennessee, United States · Hybrid
$21/hr–$27/hr
POSITION TITLE: Claims Adjuster I JOB STATUS: Full-time/Hourly DEPARTMENT: Claims REPORTS TO: Claims Team Lead TRAVEL REQUIRED: As needed WORK SCHEDULE: Hybrid - 3 days in office, 2 days remote after training. PAY: The e…
Skills: Claims Handling, Investigation, Policy Interpretation, Customer Service, Negotiation
Maryville, Tennessee, United States · On-site
$18/hr–$22/hr
Company Description Welcome to Knox Pizza Co, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by o…
Skills: Driving, Navigation, Customer Service, Time Management, Pizza Preparation
Maryville, Tennessee, United States · On-site
$18/hr–$22/hr
Company Description Welcome to Knox Pizza Co, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by o…
Skills: Driving, Navigation, Customer Service, Time Management, Pizza Preparation
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Customer Service, Pizza Making, Order Taking, Communication Skills, Time Management
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Customer Service, Pizza Making, Order Taking, Communication Skills, Time Management
Maryville, Tennessee, United States · On-site
$18/hr–$22/hr
Company Description Welcome to Knox Pizza Co, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by o…
Skills: Driving, Navigation, Customer Service, Time Management, Pizza Preparation
Maryville, Tennessee, United States · On-site
$18/hr–$22/hr
Company Description Welcome to Knox Pizza Co, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by o…
Skills: Driving, Navigation, Customer Service, Time Management, Pizza Preparation
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Customer Service, Pizza Making, Order Taking, Communication Skills, Time Management
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Customer Service, Pizza Making, Order Taking, Communication Skills, Time Management
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Judgment, Leadership, Math, Multitasking, MS Excel
Maryville, Tennessee, United States · On-site
Company Description Welcome to Knox Pizza, LLC doing business as Domino's! Operating stores in Chattanooga, Knoxville, Roanoke and points in-between. Since the start of 2019, we have grown our number of locations by over…
Skills: Judgment, Leadership, Mathematics, Multitasking, MS Excel
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The specialist resolves customer mortgage delinquency through negotiation, problem-solving, and education on timely payments. Key duties include performing high-volume outbound calls, managing a portfolio of accounts, and processing loss mitigation paperwork.
Candidates must be bilingual in Spanish and English with a high school diploma or equivalent. While 0-1 year of experience is required, previous experience in collections or loan servicing is a plus.
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Account Resolution Specialist - (Non – LO – Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Team Lead
Hybrid – 4 days in-office, 1 day remote after training
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week
The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.
The Bilingual Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.
Account Management
Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.
Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.
Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.
Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
Performs outbound email communication with customers.
Handles timelines and actions specific to Consumer Lending loans.
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.
Analyzes Debt and income information to set-up and review payment plans.
Documents mortgage collections system with all activities and communications.
Administrative Tasks
Orders and reviews home occupancy inspections.
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).
Inputs and documents customer complaints, escalating to leadership when required.
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
Education: High School diploma or equivalent required.
Experience: 0-1 year experience.
MUST be Bilingual in both Spanish and English
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.
Basic computer skills with ability to type at least 25 wpm.
Working knowledge of the View/AS400 system.
Great attention to detail and organizational skills.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.
Ability to manage multiple initiatives and/or conflicting responsibilities.
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.
Ability to effectively collaborate and work in a team environment.
Willingness to learn, strong work ethic and work across many teams and business units.
Great attention to detail, organizational skills, and time management.
Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
Will be communicating via phone, Teams, and Zoom.
Must be able to exchange accurate information at all times.
Must be able to identify and assess account status and determine appropriate process.
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.
BENEFITS:
Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit -
Vanderbilt MortgageFounded in 1956, Clayton is a leading single-family, values-driven home builder committed to opening doors to a better life through homeownership. The company’s portfolio includes a comprehensive range of site-built, modern manufactured, Tiny, CrossMod® and modular housing. In 2025, Clayton built more than 59,000 homes nationwide. Clayton remains committed to delivering attainable, sustainably-built housing with a lower cost of homeownership and creating world-class experience for customers and team members. For more information, visit claytonhomes.com. Watch our recruitment video here: http://bit.ly/3VKeV3V Potential job seekers: We are aware of multiple cases where individuals have been posing as our recruiters and contacting job seekers with fake job opportunities. If you have experienced this activity, please immediately file a complaint to the Internet Crime Complaint Center at www.ic3.gov.
Offices: Maryville, Tennessee 37804, US
There are currently 141 open customer service & support positions in Maryville, TN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Prisma Health, Clayton, Crunch Fitness CR Fitness Holdings, LLC, BJ's Wholesale Club, among others. Browse the listings above to see every active employer.
Yes — 10 of the 141 open customer service & support positions offer remote or hybrid work (0 remote, 10 hybrid).
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