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Skills: Customer Service, Communication, Interpersonal Skills, Critical Thinking, Time Management
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Mirpuri Group USA - PANDORA Jewelry Division
Associé(e) aux ventes saisonnier(ère)
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Entry level
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Markham, Ontario, Canada · Hybrid
$47k–$67k/yr
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Contact Center Rep III, Loss Prevention (English & French)
Markham, Ontario, Canada · Hybrid
$50k–$67k/yr
Entry level$4.8B raised
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Skills: Customer Service, Communication Skills, Listening Skills, De-escalation, Multitasking
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$50k–$55k/yr
Full-time
bachelor degree
Posted 28d ago
~40 hrs/week
Responsibilities
Manage the lease maturity process by engaging customers and dealers to optimize the return or buyout experience. Handle inquiries, process inspection reports, and ensure all payments and wear-and-tear adjustments are accurately recorded.
Requirements
Requires 1-3 years of administrative or customer service experience and proficiency in both English and French. A bachelor's degree is preferred, along with familiarity with Salesforce and Microsoft Office.
Full job description
Join our Lease Maturity team at SCI Lease Corp; currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, RAM and Maserati vehicles. Have the opportunity to jump into a fast paced and dynamic environment by becoming and critical team member in building and executing a lease maturity strategy designed to support our lessee and dealer experience while maximizing residual values and supporting in the design / maintenance of key business systems.
RESPONSIBILITIES
Engage our Customers and Dealers to provide the optimal lease maturity experience whether in retaining a loyal, or in supporting a returning lessee
Handle phone queues and email campaigns to collect and process any lease maturity inquiries, inspection requests and customer intent concerns
Review lease returns to ensure all payments have been collected and wear and tear parameters have been properly disclosed, included any required adjustments
Support in the distribution and initial follow up of the Lease Maturity Statement due to excessive kms or excess wear and tear
Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease
Handle all lease maturity customer inquiries
Assist with lease extension requests
Support Q&A in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports
Assist Quality Assurance team with lease maturity statement adjustment requests
Other duties as may be assigned
BEHAVIOURAL
Friendly and optimistic individual who finds it easy to get along with everyone
Ambitious, self-starter with an eagerness to learn new things
Proactive problem solver with a mind for efficiency and quality
Empathetic; able to relate to customers
Solid team player who can also work independently
Creative out of the box thinker
Strong work ethic with a can-do attitude
Optimistic individual who embraces and thrives in a fast-paced environment
Leads by example
Open minded and able to adapt to change
SKILLS & QUALIFICATIONS
Customer focused
Excellent communication, interpersonal and critical thinking skills
Ability to manage regular interruptions to work-flow
Strong time management, multi-tasking and organizational skills
Aptitude for simple mathematical calculations
Able to work under pressure within tight deadlines
Able to handle large volumes of work
Able to prioritize work
Analytical, problem solving, and decision-making skills
Teamwork
EXPERIENCE
1-3 years in an administrative/customer service role
Previous leasing or automotive experience is considered an asset
Salesforce is considered an asset
Microsoft Office
EDUCATION
Bachelor’s degree preferred
Proficient written and verbal skills in English and French
REPORT TO: Team Lead, Lease Maturity
SALARY: $50,000 CAD - $55,000 CAD
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
AI Use Disclosure: Please note AI tools may be used in the hiring process.
We don’t wait for the future of leasing; we build it.
Industry
Financial Services
Company size
11-50 employees
Founded
2015
Headquarters
Markham, Ontario
LinkedIn followers
3,556
We’re not just keeping pace with change — we’re driving it.
SCI Lease Corp is an independent, Canadian-based leader in automotive leasing. Our Premier Leasing Program enables manufacturers to offer competitive lease solutions through their dealer networks, powered by a fully digital, end-to-end process.
Offices: 675 Cochrane Drive, North Tower, 4th Floor, Markham, Ontario L3R 0B8, CA
How many Customer Service & Support jobs are open in Markham, Canada right now?
There are currently 345 open customer service & support positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Markham, Canada?
Companies currently hiring include Global Elite Consultants, Starbucks, Enercare Inc., TD, CAA Club Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Markham, Canada?
Yes — 92 of the 345 open customer service & support positions offer remote or hybrid work (45 remote, 47 hybrid).
How do I apply for Customer Service & Support jobs in Markham, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.