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Madrid, Community of Madrid, Spain · On-site
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Guide new students through their language training journey and provide effective solutions to their concerns. Proactively motivate learners to utilize available resources while collaborating with internal teams to improve user satisfaction.
Requires fluency in Moroccan Arabic and advanced English skills. Candidates must have at least one year of experience in customer support or B2C sales, preferably within the education sector.
Are you passionate about helping people achieve their goals and delivering an exceptional customer experience? At goFLUENT, we are looking for a Learning Advisor to join our team.
We highly value candidates with B2C sales experience, especially within the education sector, as we are looking for individuals with excellent communication skills, empathy, follow-up abilities, and persuasive communication.
As a Learning Advisor, you will play a key role in our students’ experience, supporting them throughout their learning journey and helping them make the most of our language solutions.
If you enjoy connecting with people, building trust, and delivering high-level customer service, we would love to meet you!
What will you do?
Become an expert in our products and services in order to guide new students who are starting their training with goFLUENT.
Support learners throughout their journey by understanding their needs and providing effective solutions to any concerns.
Follow up with students through different communication channels (phone, email, chat, etc.).
Make proactive calls to motivate students to fully utilize the available resources and tools.
Maintain efficient communication with internal teams to ensure a smooth user experience.
Suggest improvements to internal processes and contribute to increasing learner satisfaction.
This role is ideal for you if…
You have experience in B2C sales, preferably in the education, consulting, or services sector.
You enjoy speaking with people and are able to build trust and engagement easily.
You possess excellent verbal and written communication skills.
You are empathetic, organized, adaptable, and customer-oriented.
You are able to handle complex conversations in a positive and professional manner.
Requirements
Fluency in Moroccan Arabic
1 year of experience in customer support, or B2C sales
Experience in educational sales or services will be highly valued
Advanced English skills (spoken and written)
Proficiency with MS Office, Google Docs, and digital tools
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international, vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our 50 business languages!
Ability to work from any of our 20+ offices around the world.
Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/
#LI-Onsite
We accelerate language learning and assessment. Our mission is to provide everyone with an equal voice.
goFLUENT accelerates language learning and assessment by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device. Today, over 2,000 organizations in more than 100 countries trust goFLUENT’s award-winning language solutions to ensure all their learners and candidates build the language skills necessary for confidence, growth, and inclusion. Since its founding, goFLUENT has helped three million people become better communicators and continues to drive meaningful change by providing everyone an equal voice.
Offices: Route de Pré-Bois 20, Geneva, Geneva 1215, CH · 32, avenue de l’Opéra, Paris, 75002, FR · Via Caldera, 21, Milano, 20153, IT · Graf-Adolf-Strasse 61, Düsseldorf, North Rhine-Westphalia 40210, DE · via Leone XIII 95, Rome, 00165, IT
There are currently 627 open customer service & support positions in Madrid, Spain listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Estée Lauder Companies Inc., MSX International, CaixaBank, ILUNION, Grupo de Seguros El Corte Inglés, among others. Browse the listings above to see every active employer.
Yes — 183 of the 627 open customer service & support positions offer remote or hybrid work (46 remote, 137 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
