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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Company Matching, Tuition Reimbursement, Upskilling And Training Resources
Posted 50d ago
Apply by Jun 17
~40 hrs/week
Responsibilities
Responsible for handling client remittances by opening, sorting, and processing incoming mail and checks using manual or automated equipment. The role involves data entry, researching customer inquiries, and ensuring all processed items meet client quality and deadline requirements.
Requirements
Requires a minimum of one year of experience in banking, payment, or accounts receivable processing along with proficiency in MS Office. Candidates must be able to lift up to 30 lbs and follow strict written and verbal instructions under pressure.
Full job description
LOCKBOX OPERATIONS ASSOCIATE
WHAT IS THE OPPORTUNITY?
Lockbox Operations are responsible for handling client's remittances. Remittances are opened manually or by using an automated Opex 50\51 extractor, following specific instructions provided by the client. Remittances are reviewed for acceptance or rejection of payments, based on processing instructions, while ensuring all assigned work, i.e. envelopes, checks, invoices, credit card voucher and correspondence, is batched correctly and completed in a timely manner. Performs standard closing procedures that may include a quality review to ensure all printed images and reports are legible and ensure re-association, packaging and mailing of client processed remittances meets the various client requirements.
WHAT WILL YOU DO?
Open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment
Process Incoming Checks
Process and print outgoing check files
Process returned checks daily
Process, track and report returned check disbursements
Data Entry
Sorting and preparation of checks for scanning and deposit
Research and answer customer inquiries received via phone, correspondence and e-mails to resolve problems and ensure customer satisfaction
Maintain customer files and records
Approval of Manual agreements
Approval of E-signature agreements
Scanning of Agreements
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Minimum 1 year of banking, payment or account receivable processing experience
Minimum 1 year experience in MS Office, Excel, Word
Additional Qualifications
Must be able to read, understand and follow written and verbal instructions.
Must adhere to client specific deadlines, schedules and the quality requirements of the department.
Must have basic computer skills and the ability to work with on-line systems in an efficient manner.
Requires some lifting, up to 30 lbs.
Must have the ability to focus on a specific task, and to work independently and under pressure in order to meet departmental and client specific deadlines.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
City National Bank Member FDIC. A subsidiary of Royal Bank of Canada.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1954
Headquarters
Los Angeles, CA
LinkedIn followers
73,182
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Offices: 555 South Flower St., Los Angeles, CA 90071, US
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