Customer Service & Support Jobs in Los Angeles, CA (Now Hiring) — 6,017 open — Page 140

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Job Description

Reporting to the Head of Consumer & Business Banking Foreign Exchange (CBB FX), the FX Business Development Officer will play a critical role in driving the growth and expansion of U.S. Bank's Foreign Exchange business across Consumer Banking, Emerging and Affluent Wealth, Small Business Banking, and Business Banking client segments.

This position combines business development, sales execution, relationship management, and partner engagement responsibilities. The successful candidate will be responsible for identifying, qualifying, and developing foreign exchange opportunities while supporting senior FX sales professionals in delivering tailored solutions to clients and prospects with international banking needs.

A primary focus of the role will be proactively building a pipeline of new business opportunities through partner referrals, internal prospecting tools, outbound calling efforts, and direct client engagement. The FX Business Development Officer will work closely with Branch Managers, Wealth Advisors, Small Business Specialists, Business Bankers, Treasury Payments Consultants, and other key partners to expand awareness of FX capabilities, uncover international payment needs, and increase adoption of foreign exchange products and services across the franchise.

This role is ideal for a highly motivated sales professional seeking to build a career in foreign exchange sales, international payments, and relationship management while contributing directly to revenue growth and client acquisition efforts

Key Responsibilities:

Business Development & Sales Generation

• Prospect and develop new FX opportunities across Consumer, Wealth, Small Business, and Business Banking segments through internal referrals, portfolio reviews, market intelligence, and outbound sales activities.

• Build and maintain a robust pipeline of prospective clients with cross-border payment, foreign currency, and international banking needs.

• Identify opportunities among clients involved in international trade, overseas real estate transactions, foreign investments, international education expenses, family support payments, and other global financial activities.

• Conduct outbound calling campaigns and business development initiatives designed to generate qualified opportunities and expand FX penetration.

• Support efforts to acquire both new-to-bank relationships and deepen existing client relationships through additional FX and international payment solutions.

Client Engagement & Sales Support

• Participate in client meetings, discovery calls, and sales presentations alongside senior FX sales professionals.

• Engage directly with clients to understand international business and personal banking needs, identify opportunities, and present appropriate FX solutions.

• Assist with the sales process from opportunity identification through transaction execution and relationship expansion.

• Support foreign exchange transactions, including spot contracts, forward contracts, currency orders, and cross-border payment solutions.

• Help coordinate onboarding activities, documentation requirements, product implementation, and trade readiness efforts.

Partner Development & Channel Management

• Build strong relationships with branch leadership, wealth advisors, business bankers, small business specialists, and treasury partners.

• Increase awareness of foreign exchange solutions across referral channels through ongoing education, training, and joint calling efforts.

• Assist in developing and executing partner engagement strategies designed to increase referral activity and FX market penetration.

• Deliver presentations, market updates, and educational sessions that help partners identify clients with international banking needs.

• Support regional and national initiatives focused on expanding FX capabilities throughout the Consumer, Affluent Wealth, and Small and Business Banking organization.

Market Knowledge & Advisory Support

• Develop expertise in foreign exchange markets, currency trends, international payment solutions, and global economic developments.

• Monitor market activity and communicate relevant foreign exchange insights to clients and internal partners.

• Explain foreign exchange products and market developments in a clear, practical manner that supports client decision-making.

• Stay informed on industry trends, competitive offerings, and emerging international payment opportunities.

Client Service & Operational Support

• Coordinate with Trading, Operations, Treasury Management, Credit, Compliance, and Legal teams to ensure seamless client onboarding, execution and support.

• Assist with transaction processing, payment investigations, client service requests, and issue resolution.

• Maintain accurate client records, opportunity tracking, pipeline reporting, and CRM documentation.

• Ensure all activities are conducted in accordance with U.S. Bank policies, regulatory requirements, and risk management standards.

Compensation:

• Base pay for this role usually falls within $150,000 - $175,000 and will include an annual discretionary incentive.

• Your compensation expectations will be discussed with a U.S. Bank recruiter if you are contacted to discuss the role further.

Qualifications:

Required

• Bachelor's degree in Finance, Economics, Business Administration, International Business, or a related field.

• 5+ years of experience in Foreign Exchange, Treasury Management, Wealth Management, Business Banking, Retail Banking, or Financial Services sales.

• Demonstrated ability to prospect, onboard and develop relationships, and generate new business opportunities.

• Understanding of foreign exchange markets, international payments, and cross-border banking solutions.

• Strong communication, presentation, and interpersonal skills.

• Ability to effectively engage both clients and internal business partners.

• Strong organizational and analytical skills with experience using Excel, CRM platforms, and sales pipeline management tools.

Preferred

• Experience selling or supporting foreign exchange, treasury management, payments, or international banking solutions.

• Knowledge of Spot FX, Forward Contracts, Cross-Border Payments, Currency Orders, and related products.

• Experience working with branch networks, wealth management teams, small business bankers, or commercial banking partners.

• Knowledge of CRM platforms, Power BI, and lead generation lists

• Proven success generating opportunities through prospecting, referral development, and relationship-based sales.

• Interest in global markets and international commerce.

Ideal Candidate Profile

The ideal candidate is a highly motivated sales professional with a strong business development mindset and a passion for helping clients navigate international financial needs. They are proactive, relationship-oriented, and comfortable engaging in various types of prospecting strategies and fluent in discussions about global markets and foreign exchange solutions.

This individual possesses a hunter mentality, thrives on prospecting and pipeline development, and is energized by identifying new opportunities, building trusted relationships, and contributing directly to revenue growth. They are equally comfortable supporting senior sales professionals, engaging clients independently, and serving as a trusted resource for partners across the Consumer and Business Banking organization.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $139,230.00 - $163,800.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.