Customer Service & Support Jobs in Livermore, CA (Now Hiring) — 120 open — Page 3

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

 

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

 

 

GENERAL SUMMARY & SCOPE

The Specialty Artist – MAC is responsible for maximizing sales in the MAC brand (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards, including cleanliness and replenishment. They represent the image, products, and culture of Ulta Beauty and the MAC brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires professional caliber makeup artistry skills, exceptional guest service, and the aptitude to learn and communicate product knowledge.

 

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The Specialty Artist – MAC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

 

Performance

• Meet or exceed MAC brand sales and service goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
• Build and maintain strong customer relationships by interfacing with existing guest base, maintaining active contact with a growing preferred guest list, and following up on guest inquiries.
• Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
• Conduct personalized, professional caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations with guests to MAC and Ulta Beauty brand standards.
• Study and practice the Skill Certification requirements and complete as many skill sets as appropriate, within the specified time frame as set by Ulta Beauty and MAC brand.
• Remain informed, participate in, and inform guests about promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the MAC brand and the store.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

 

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.
• Maintain and update an active clientele portfolio for MAC brand sales.
• Serve as an Ulta Beauty and MAC brand ambassador with all store associates, brand partners, and guests by sharing product knowledge, makeup application techniques, information on makeup trends, and MAC consciousness programs and philosophies, including the “Back to MAC” program.
• Maintain strong relationships with MAC brand partners through participation in required trainings and the execution of in-store events and promotions.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive MAC brand sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.

 

Process

• Be knowledgeable of and ensure adherence to Ulta Beauty’s policies, procedures, and standards.
• Adhere to the Ulta Beauty and MAC brand dress code, including wearing brand assets as directed.
• Drive sales by keeping assigned work area replenished, signed, and faced and ensuring testers are available and maintained in compliance with hygiene standards.
• Maintain outstanding store and MAC operational standards, including participation in MAC recycling program and maintaining cleanliness of the MAC brand area and any additional assigned area, including the salesfloor, restrooms, cashwrap, backroom, and break area.  
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty and MAC brand provided technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

JOB QUALIFICATIONS

 

Education

• High school diploma is preferred
• Cosmetology or demonstrator license where required by state law

 

Experience

• Cosmetics artistry experience preferred

 

Skills

• Demonstrates significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships
• Ability to work independently and as part of a team
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
• Strong verbal communication and interpersonal skills

 

SPECIAL POSITION REQUIREMENTS

• Work a flexible schedule to include days, evenings, weekends, and holidays
• Attend brand sponsored trainings

 

WORKING CONDITIONS

• Frequent mobility during shift
• Frequent standing, bending, reaching, pulling, pushing, and twisting during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Continuous coordination and manipulation of objects during shift

 

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

 

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.

 

 

 

The pay range for this position is $20.00 - $30.00 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.