Customer Service & Support Jobs in Lisbon, Portugal (Now Hiring) — 761 open — Page 9

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Corporate Receptionist at JLL, you are part of the Workplace Experience Ambassador team who are the owners of the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services while delivering core front of house services such as sign-in, badging, luggage, lost and found and deliveries. You will take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive, memorable experience while greeting, assisting and directing candidates/new hires/visitors and the general public appropriately. This comprehensive corporate reception role requires continual awareness of all onsite events to ensure visitor experience is personalised and optimised while proactively contributing to maintaining the highest standards of presentation and functionality across front of house and meeting and event areas with great attention to detail. You will undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring meeting room environments including furniture, signage, equipment, temperature, fabric and consumables ensuring fine detail is captured, directly contributing to JLL's mission of delivering exceptional workplace experience excellence through comprehensive reception services, customer engagement, and operational support that ensures superior customer service, security awareness, and seamless visitor management across diverse commercial real estate environments.

What your day-to-day will look like:

• Take ownership of internal and external visitor experience ensuring all interactions leave customers with positive, memorable experience through superior service delivery

• Deliver core front of house services including sign-in, badging, luggage, lost and found and deliveries while receiving and directing telephone/email queries

• Greet, assist and direct candidates/new hires/visitors and general public appropriately while maintaining continual awareness of onsite events for personalised experience

• Proactively contribute to maintaining highest standards of presentation and functionality across front of house and meeting and event areas with attention to detail

• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring room environments comprehensively

• Create and maintain up-to-date outlook, conference room finder and SharePoint room booking systems for identified meeting and event spaces efficiently

• Provide high awareness of local area services including shops, restaurants, hotels and transport to support customers with comprehensive area knowledge

• Coordinate daily updating of room booking displays while supporting onsite space audits and walk-the-store processes for operational excellence.

Required Qualifications:

• Experience in reception, concierge or related field with excellent people skills and ability to interact with wide range of client staff and demands

• Previous experience working within high profile corporate environment with outstanding customer service skills and confidence communicating at all levels

• Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems for comprehensive coordination

• Very high attention to detail with ability to maintain professionalism at all times while being ambassador of the team for superior representation

• Understanding of front of house services including sign-in, badging, luggage, lost and found and deliveries coordination for comprehensive visitor management • Knowledge of telephone, email and query direction through front of house while demonstrating greeting, assistance and direction capabilities for diverse visitors

• Experience with meeting and event spaces setup in line with guidelines while understanding room environment monitoring including furniture, signage and equipment

• Ability to be excellent team player with want to go above and beyond for each other while working flexibly in different settings as part of team.

Preferred Qualifications:

• Previous catering or hospitality experience for enhanced customer service and event coordination capabilities across diverse workplace environments

• Facilities Management exposure for beneficial understanding of comprehensive workplace operations and maintenance coordination requirements

• Experience with outlook, conference room finder and SharePoint room booking systems creation and maintenance for enhanced technology coordination

• Knowledge of local area services including shops, restaurants, hotels and transport for comprehensive customer support and area guidance capabilities

• Understanding of daily liaison with one-team partners including security and janitorial teams for meetings and events coordination and collaborative operations

• Experience providing timely, accurate and personalized responses to meetings and events enquiries while demonstrating flexible work approach in different settings

• Knowledge of room booking displays daily updating coordination while understanding onsite space audits and walk-the-store processes support requirements

• Background in trouble ticket requests, incoming/outgoing mail and courier services, site inspections, and administrative tasks for comprehensive facilities support.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Lisbon, PRT

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.