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Full-time
high school
Posted 33d ago
~40 hrs/week
Responsibilities
Responsible for selling eyewear, fitting patients with appropriate frames, and dispensing lenses based on prescriptions. The role involves managing patient orders, performing eyewear repairs, and maintaining the overall cleanliness of the retail store.
Requirements
Requires a high school diploma and preferably at least one year of experience as an optician. Candidates must possess strong communication skills, manual dexterity, and the ability to stand for up to 8 hours a day.
Full job description
Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.
Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
Develops own clientele from providing outstanding service and obtaining referrals
Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary
Retrieves patient charts and electronic health records
Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
Educates patients on proper eyeglass and contact lens care
Collect eye and face measurements to ensure proper fit
Interprets prescriptions written by optometrist and ophthalmologist
Creates work orders for lab technicians, specifying information on lenses needed
Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
Restocks retail boards with new merchandize
Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
Collaborates with technicians, front desk associates, Managers, and Optometrist.
Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc
Performs other duties as needed and as assigned by manager
Qualifications
Qualifications
High School Diploma
Minimum of one-year experience working as an Optician strongly preferred
Experience with HIPAA requirements preferred
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Excellent customer service skills and pleasant demeanor, experience with sales preferred
Manual dexterity and hand-eye coordination
Dependability and punctuality
Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Helping optometry practices improve patient outcomes while keeping care local.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Dallas, TX
LinkedIn followers
14,944
Total funding
$89M
Helping optometry practices improve patient outcomes while keeping care local.
Overview:
AEG Vision partners with optometry practices to strengthen both patient care and practice performance. We preserve the local brand, team, and clinical approach while providing the scale and infrastructure that independent practices often lack. That includes investment in technology, equipment, supply chain, and operational support.
Our model is designed to:
- Improve patient outcomes
- Reduce operational complexity for doctors
- Create long-term value for practices and their teams
We work with practices navigating industry pressure from consolidation, managed care, and rising operating costs, and give them a path to grow without losing what makes them local.
Community:
We support access to vision care through partnerships with Prevent Blindness and in-practice programs that fund exams and eyewear for underserved communities.
Offices: 4835 LBJ Freeway, Ste 850, Dallas, TX 75244, US
HospitalHealth CareMedical DeviceMedicalHome Health Care
How many Customer Service & Support jobs are open in Lincoln, NE right now?
There are currently 828 open customer service & support positions in Lincoln, NE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lincoln, NE?
Companies currently hiring include CVS Health, Domino's, Rapport International, Hy-Vee, Inc., Fourteen Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lincoln, NE?
Yes — 74 of the 828 open customer service & support positions offer remote or hybrid work (38 remote, 36 hybrid).
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