Lincoln, Nebraska, United States · On-site
Service Writer (aka Customer Experience Pro) Kia of Lincoln | Lincoln, NE Brand-New Dealership Coming Soon! Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If y…
Skills: Customer Service, Communication, Multitasking, Organization, Attention To Detail
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Act as the primary liaison between customers and the service department by gathering vehicle concerns and creating accurate service orders. Coordinate schedules and communicate estimates and recommendations to ensure efficient shop operations.
Previous experience as a service writer or in customer service is preferred. Candidates should possess strong communication skills, basic automotive knowledge, and the ability to use dealership software.
Kia of Lincoln | Lincoln, NE
Brand-New Dealership Coming Soon!
Kia of Lincoln is on the lookout for a detail-loving, people-first Service Writer to join our growing team! If you’re great with customers, thrive in a fast-paced environment, and can translate “my car is making a weird noise” into something technicians understand—you might be our perfect fit.
As a Service Writer, you’ll be the friendly face and clear communicator between our customers and our service department, keeping things running smoothly from check-in to check-out.
Greet customers with confidence, positivity, and a genuine desire to help
Listen carefully and gather details about vehicle concerns (even the vague ones)
Create clear, accurate service orders for our technicians
Communicate service recommendations, timelines, and estimates in a way customers actually understand
Coordinate schedules to keep the shop moving efficiently
Keep detailed records of services and customer interactions in our system
Follow up with customers to ensure everything was handled right
Previous experience as a Service Writer or in customer service (preferred)
Strong communication skills—you’re comfortable talking to everyone
Ability to multitask and stay organized in a busy environment
Attention to detail (the little things matter here!)
Basic automotive knowledge is a plus—but we can train the right person
Comfort using computers and dealership software
Competitive pay with room to grow
Supportive, team-first environment
Ongoing training and development
Employee discounts on vehicles and services
Opportunity to grow with a brand-new, multi-million-dollar Kia dealership
We’re building a brand-new Kia of Lincoln dealership, opening summer 2026, and this is your chance to be part of the foundation. Start now at our temporary facility, help shape the culture, and grow with us into our state-of-the-art showroom.
If you’ve got the drive, the ambition, and the passion for helping people—this could be the next big step in your career.
Offices: 1145 N 48th St, Lincoln, Nebraska 68504-3204, US
View all jobs at Kia Of LincolnOffices: 1145 N 48th St, Lincoln, Nebraska 68504-3204, US
View all jobs at Kia Of Lincoln