About Berry Law Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys r…
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The Client Experience Agent serves as the primary point of contact for Veterans and their families, providing empathetic support and managing client engagement. Additionally, the role involves handling accounts receivable tasks, including payment processing and follow-up communications with clients.
Requirements
Candidates must have a high school diploma and a background in sales, customer service, or a fast-paced competitive field. Strong communication skills, emotional intelligence, and proficiency with CRM and case management systems are required.
Full job description
About Berry Law
Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys represent clients in all 50 states. We've won thousands of cases and secured hundreds of millions of dollars for Veterans and their families.
Position Summary
The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Law's commitment to delivering best-in-class service. In addition to client engagement and intake support, select Client Experience Agents may be asked to assist with accounts receivable (AR) follow-up, including outreach to clients with outstanding balances and processing of payments — always handled with the same professionalism and empathy that defines the Berry Law client experience.
Primary Responsibilities
Client Engagement & Experience
Engage with potential and existing clients via inbound and outbound phone calls, text, and email with professionalism and empathy
Listen actively to client concerns and build genuine rapport at every touchpoint
Help clients understand how Berry Law can support them — delivering clarity, reassurance, and trust throughout their journey
Maintain accurate records and client notes in the CRM to ensure continuity and a seamless experience
Collaborate closely with teammates to elevate the client journey and deliver "white-glove" service
Consistently meet or exceed team goals related to service quality, responsiveness, and conversions
Route calls appropriately to the correct team members or departments
Accounts Receivable Support (select agents may be assigned)
Execute systematic follow-up communications (calls, emails, texts) with clients who have outstanding balances
Accept payments via debit/credit card and establish eCheck payment plans when clients are unable to pay in full
Use empathy and assertiveness to resolve outstanding accounts while preserving the client relationship
Document all AR-related client interactions accurately in the case management system
Manage AR items by updating statuses, completing activity checkboxes, and creating follow-up tasks
Apply sound judgment to identify when to escalate disputes or payment issues versus resolve independently
Required Skills & Abilities
Communication: Professional phone and written communication skills; ability to handle both client service and sensitive financial conversations with empathy and confidence
Emotional Intelligence: High EQ with the ability to remain calm, compassionate, and solution-focused under pressure
Systems Proficiency: Comfortable navigating multiple platforms including CRM and case management systems
Attention to Detail: Accurate documentation and data entry; ability to follow structured procedures precisely
Problem-Solving: Sound judgment to identify when to escalate vs. resolve independently
Adaptability: Ability to shift between client engagement and AR responsibilities as needed
A naturally curious mindset and drive to ask meaningful questions
Self-starter who thrives in both team and independent environments
Ability to maintain confidentiality and handle sensitive information with discretion
Experience & Professional Qualifications
High school diploma required
Background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience)
A positive, coachable attitude and a hunger to learn and grow
Preferred: Military member, Veteran, or family member of someone who has served
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Ability to communicate with clients via phone, email, text, and possibly in person
Organizational Values
Integrity | Commitment | Accountability | Warrior Ethos | Leads by Example
Why Join Berry Law?
Personalized onboarding, ongoing coaching, and mentorship
Weekly, monthly, and annual recognition programs
Financial incentives, bonus structures, and growth opportunities
Award-winning culture committed to excellence and mission
Recognized by Inc. Magazine, Law Firm 500, Department of Labor, and more
Training provided
Make an impact every day. Join us in honoring service with service.
Berry Law helps you fight the most important battles of your life, protecting your reputation and your future.
Industry
Legal Services
Company size
51-200 employees
Founded
1965
Headquarters
Omaha, Nebraska
LinkedIn followers
3,194
At Berry Law, our experienced attorneys have provided aggressive and skillful courtroom representation since 1965. Berry Law was founded by well-known attorney John Stevens Berry, Sr. Since the beginning, the legal team has fought to protect the constitutional rights of clients. Due to our team’s diligent work, thousands of clients have trusted us with their cases and, more importantly, their futures.
Our team helps clients in need of a veterans disability lawyer, or personal injury lawyer. We provide them with relentless legal representation, tailored to their specific needs.
Call 402-466-8444 to schedule a consultation.
Visit us online at: berrylaw.com
Please be aware that the information provided on LinkedIn.com is merely for informational purposes.
Offices: 1414 Harney St, Suite 400, Omaha, Nebraska 68102, US · 6940 O St, Suite 400, Lincoln, NE 68504, US · 215 S Main St, Ste. 206, Council Bluffs, Iowa 51503, US
How many Customer Service & Support jobs are open in Lincoln, NE right now?
There are currently 828 open customer service & support positions in Lincoln, NE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lincoln, NE?
Companies currently hiring include CVS Health, Domino's, Rapport International, Hy-Vee, Inc., Fourteen Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lincoln, NE?
Yes — 73 of the 828 open customer service & support positions offer remote or hybrid work (38 remote, 35 hybrid).
How do I apply for Customer Service & Support jobs in Lincoln, NE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.