Customer Service & Support Jobs in Limerick, Ireland (Now Hiring) — 106 open — Page 5

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Analyst Dividend Rebates & Commissions, Transfer Agency

Role

Reporting to the Transfer Agency Dividends, Rebates and Commissions Manager, this role is responsible for the end-to-end calculation and processing of rebates and commissions within defined deadlines. It includes performing quality assurance (QA) reviews of team output to ensure accuracy and control adherence. The role also ensures full compliance with client service standards and regulatory requirements, while collaborating effectively with colleagues and stakeholders across multiple jurisdictions.

Principal Responsibilities

•  Prepare, quality assure (QA), and process regular client rebate payments in line with agreed timelines.
• Prepare, review, and initiate reinvestment rebate transactions.
•  Ensure all related cash and fund movements are completed accurately and within deadlines.
•  Calculate, prepare, and QA both initial and renewal commission payments.
•  Set up rebates in accordance with Terms of Business (TOB) on core rebate systems (FRA and MFTA).
•   Liaise regularly with clients and brokers, ensuring all queries are resolved within agreed service levels.
•  Produce daily, weekly, and monthly statistics and KPI reporting.

Proactively monitor and assist with query resolution, engaging with other departments as required.

• Support the ongoing implementation and enhancement of Total Quality Management (TQM) initiatives.
• Provide day-to-day oversight, guidance, and support to India-based teams, ensuring processing quality and timeliness, and escalating to local management where appropriate.
•  Collaborate with the Manager and Group Projects team on assigned client initiatives and projects.
• Analyse monthly management information and report key findings to the Accounts Manager.
• Maintain strong working relationships with third parties, including clients, internal departments, and auditors.
•  Foster close collaboration with key internal teams, including Dealing, Registration, and Client Service Management.
•  Undertake additional responsibilities as required to support business needs.
• Ensure all client and team checklists are completed accurately and signed off in a timely manner.

Qualifications / Skills / Experience

•  Strong working knowledge of rebates and commissions processes.
• Proven ability to review, analyse, and resolve complex issues while working under pressure and meeting tight deadlines.
• Excellent planning and organisational skills, with a flexible and adaptable approach.
• Ability to work independently and use initiative to drive tasks to completion.
• Strong verbal reasoning and numerical skills (essential).
• Proficient in MS Excel and general system navigation, with the ability to quickly learn internal platforms (essential).
• Experience working with multiple currencies and associated processes.
• Good understanding of operating within a regulated environment and associated compliance requirements.
• High level of numeracy with exceptional attention to detail and accuracy.
• Strong organisational and prioritisation skills.
• Advanced PC proficiency, including a thorough working knowledge of MS Word and Excel.

RELATIONSHIPS

Internal Key Stakeholders

• Relationship Managers
• Client Service Managers
• Management Team
• Internal Clients including but not limited to other teams within Transfer Agency

External Key stakeholders

• External Clients
• External Advisors
• External Auditors / Trustees and Compliance
• Shareholders

Accountabilities

• Employees are required to comply with all aspects of the regulatory framework under which Northern Trust operates, as applicable to the role.
• Employees must exercise due care and diligence, ensuring all areas of responsibility are effectively organised, controlled, and managed.
• Employees are expected to uphold the highest standards of market, business, and personal conduct, consistently demonstrating integrity in the execution of their dutie

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.