Lansing, Michigan, United States · On-site
Description Looking to work at a great company and have purpose in what you do? Want to be part of an awesome culture and actually enjoy coming to work? At Ayers Basement Systems, we are believers that more is possible. …
Skills: Customer Service, Dispatching, CRM Software, Problem Solving, Conflict Resolution
Lansing, Michigan, United States · On-site
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to en…
Skills: Dispensing Glasses, Fitting Contact Lenses, Auto-lensometer Operation, Manual Lensometer Operation, Optical Measurements
Lansing, Michigan, United States · On-site
PERKS Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Eyecare Certification Reimbursement Competitive Base Pay Employ…
Skills: Dispensing Glasses, Fitting Contact Lenses, Auto-lensometer Operation, Manual Lensometer Operation, Optical Measurements
Lansing, Michigan, United States · On-site
A Day in the Life: Hertz Local Edition (HLE) is focused on delivering flexible, local rental solutions to a wide range of customers outside of our airport hubs. Our team is built on leadership, service, and operational e…
Skills: Sales, Customer Service, Fleet Logistics, Inventory Control, CRM
Lansing, Michigan, United States · On-site
As an Assistant Store Manager, you support the store manager in motivating associates to help customers create their own personal style and assisting with all operations. You provide one-of-a-kind service through relatio…
Skills: Store Operations, Team Leadership, Customer Service, Sales Management, Employee Coaching
Lansing, Michigan, United States · Hybrid
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-b…
Skills: Social Media Content Creation, KPI Monitoring, B2B Content Strategy, B2C Content Strategy, Community Management
Lansing, Michigan, United States · On-site
First National Bank of America is seeking a detail-oriented and dependable Payment Processing Specialist to join our Payment Processing team. This role is central to the accurate and timely posting of mortgage loan payme…
Skills: Payment Processing, Mortgage Servicing, Banking Operations, Core Banking Systems, JackHenry
Lansing, Michigan, United States · On-site
POSITION OBJECTIVE: This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs …
Skills: Talent Management, Financial Discipline, Visual Merchandising, Customer Experience, Recruitment
Lansing, Michigan, United States · On-site
Qualifications What's the secret behind Domino's Pizza's extensive network of Delivery Drivers? It's simple: the company offers a flexible schedule that allows drivers to fit work around their other obligations. This mea…
Skills: Safe Driving, Customer Service, Time Management, Technology Proficiency, Teamwork
Lansing, Michigan, United States · On-site
Job Description What's the secret behind Domino's Pizza's extensive network of Delivery Drivers? It's simple: the company offers a flexible schedule that allows drivers to fit work around their other obligations. This me…
Skills: Safe Driving, Customer Service, Time Management, Technology Proficiency, Navigation
Lansing, Michigan, United States · On-site
Job Description Are you a driven, motivated leader ready to play a key role in running one of our Domino's Pizza restaurants? We’re seeking enthusiastic Assistant Restaurant Managers who take pride in their work, value t…
Skills: Leadership, Teamwork, Conflict Resolution, Customer Service, Task Delegation
Lansing, Michigan, United States · On-site
Job Description What's the secret behind Domino's Pizza's extensive network of Delivery Drivers? It's simple: the company offers a flexible schedule that allows drivers to fit work around their other obligations. This me…
Skills: Safe Driving, Customer Service, Time Management, Technology Proficiency, Navigation
Lansing, Michigan, United States · On-site
Job Description Are you a driven, motivated leader ready to play a key role in running one of our Domino's Pizza restaurants? We’re seeking enthusiastic Assistant Restaurant Managers who take pride in their work, value t…
Skills: Leadership, Teamwork, Conflict Resolution, Task Delegation, Food Safety Standards
Lansing, Michigan, United States · On-site
Job Description Are you a driven, motivated leader ready to play a key role in running one of our Domino's Pizza restaurants? We’re seeking enthusiastic Assistant Restaurant Managers who take pride in their work, value t…
Skills: Leadership, Teamwork, Conflict Resolution, Customer Service, Task Delegation
Lansing, Michigan, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Plumbing Repair, Facilities Maintenance, Maximo, Hazardous Materials Handling, Locksmith Work
Lansing, Michigan, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Customer Service, Sales, Cashiering, Merchandising, Suggestive Selling
Lansing, Michigan, United States · On-site
Job Title: Community Manager Reports to: Area Director Company Overview DTN is a 50 year old vertically integrated real estate firm based in Lansing, MI. We are one of Michigan’s largest and well respected construction, …
Skills: Property Management, Leadership, Financial Acumen, P&L Management, Budgeting
Lansing, Michigan, United States · On-site
Store - LANSING, MI Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and …
Skills: Customer Service, Cash Handling, Merchandising, Inventory Management, Omni-channel Processing
Lafayette Township, Michigan, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Lansing, Michigan, United States · On-site
$21/hr–$29/hr
Work Flexibility: Field-based Who we want Customer oriented representatives. A person who has an eye for impressing our customers and building strong relationships. Competitive Spirit. Team players who are looking to lau…
Skills: Customer Service, Relationship Building, Educational In-servicing, Collection Tracking, Microsoft Word
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Acts as the primary point of contact for existing customers to manage responsive and emergency service calls. Responsibilities include diagnosing issues over the phone, dispatching technicians, and coordinating service schedules to ensure rapid resolution.
Requires a high school diploma or GED and at least 2 years of experience in customer service, dispatch, or service coordination. Proficiency with CRM software and the ability to remain calm under pressure are highly preferred.
Description
Looking to work at a great company and have purpose in what you do? Want to be part of an awesome culture and actually enjoy coming to work? At Ayers Basement Systems, we are believers that more is possible. Joining our team means leading our brand recognition and furthering our purpose to redefine our industry.
This role serves as the key point of contact for existing customers, managing communications across the full-service lifecycle. Responsible for responsive and emergency service calls, while also following up on a variety of customer needs and concerns. In addition, this role will troubleshoot issues with customers over the phone, address warranty-related issues, or coordinate a plan of action with a Responsive or Proactive Service Technician. When responsive calls are completed or low, this role will operate as a normal Customer Care Coordinator.
Key Responsibilities:
· Operates as the first point of contact for responsive and emergency service needs by taking existing customer calls, diagnosing issues over the phone, and dispatching a Responsive or Proactive Service Technician as needed
· Delivers a calm, reassuring, and solution-oriented experience – especially during stressful situations
· Handles inbound and outbound call with urgency, professionalism, and empathy
· Provides clear communication regarding service options, timelines, and next steps to customer and technician
· Communicates clearly with customers about service options, timelines, and next steps to resolve concerns
· Schedules emergency, same-day, and priority service appointments to maximize responsiveness and operational efficiency
· Coordinates closely with service technicians to ensure schedules are optimized and real-time adjustments are made as needed
· Works to retain service opportunities when customers express hesitation or attempt to cancel, documenting reasons in CRM software
· Maintains full and efficient service technician schedules, ensuring rapid response times and high utilization
· Takes ownership of customer escalations, providing timely updates, de-escalating concerns, and ensuring issues are resolved quickly
· Follows up with customers after service to confirm satisfaction, address outstanding concerns, and support warranty-related needs
· Identifies opportunities for additional services, repairs, or system upgrades based on customer needs and technician feedback
· Addresses warranty-related inquiries and coordinates service solutions accordingly
· Ensures all service scheduling, dispatch details, and customer interactions are accurately documented in the CRM
· Supports coordination of urgent installations or replacements when required to resolve critical system failures
· Collaborates with internal teams to ensure seamless service delivery during high-priority or high-volume situations
· Expert understanding of all products offered by Ayers and is able to diagnose, and communicate effectively with customers and service techs
· Proven ability to multi-task, prioritize, and make quick decisions in a fast-paced environment
· Strong communication skills with the ability to remain calm under pressure
· Technical aptitude with the ability to learn and explain service-related concepts
· Strong problem solving skills and a customer first mindset
· Knowledge of customer service principles and practices.
· Skill in operating a personal computer and programs.
· Ability to detect/recognize information in written materials and on computer screen
· Ability to understand, speak, read, and write in English.
· Ability to perform accurate data entry
· 2 or more years of experience in customer service, call center, dispatch, or service coordination roles
· Prior experience in production at Ayers is beneficial but not required to fully understand Ayers product installation
· High school diploma or GED
· Experience with CRM software or scheduling/dispatch software preferred (Salesforce or i360)
Ayers Basement Systems is a family-owned, veteran-owned, and locally operated basement waterproofing and foundation repair contractor serving Michigan and Northern Indiana since 1981. With 45 years of experience, we help homeowners protect and restore their homes with proven, long-lasting solutions. We specialize in basement waterproofing, foundation repair, crawl space repair, concrete repair, and egress window installation. Our team addresses common issues like wet basements, foundation cracks, bowing walls, sinking concrete, and crawl space moisture with customized solutions designed for each home. Serving Lansing, Grand Rapids, Traverse City, Kalamazoo, Detroit, South Bend, and surrounding areas, we understand the unique soil conditions and seasonal challenges that impact homes across the region. Our approach focuses on identifying the root cause of the problem and delivering reliable solutions that improve safety, stability, and overall home value. If you’re experiencing water in your basement, foundation settlement, uneven concrete, or crawl space issues, contact Ayers Basement Systems to get a free estimate and learn more about your repair options.
Offices: 2631 Eaton Rapids Rd, Lansing, MI 48911, US
There are currently 508 open customer service & support positions in Lansing, MI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, University of Michigan Health-Sparrow, Kroger, Meijer, Emergent Holdings, among others. Browse the listings above to see every active employer.
Yes — 31 of the 508 open customer service & support positions offer remote or hybrid work (14 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
