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$20/hr–$25/hr
Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
Supports the General Manager in driving enrollment and managing daily operations of the swim school. Responsible for coaching the Front Desk team, managing lead pipelines, and ensuring a high standard of customer service.
Requirements
Requires 1-2 years of experience in customer service, sales, or team support. Candidates must be natural communicators available for evening and weekend shifts.
Full job description
Job Title: Assistant General Manager - Sales
Reports to: General Manager
FLSA Status: Non-Exempt
Summary: The Assistant General Manager - Sales supports the General Manager in running a smooth, welcoming, and enrollment-driven swim school. This is a people-first role - you'll spend your days connecting with families on the phone and in person, keeping daily operations running at a high standard, and coaching the Front Desk team to excel in sales and customer service growth.
Duties and Responsibilities:
Greet every member and family warmly at arrival and departure, serving as a welcoming presence for the school.
Keep the facility clean, organized, and always ready for customers.
Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
Own daily enrollment goals — calling, texting, and following up on leads, and holding the Front Desk team accountable to the same standard.
Track lead pipeline, conversion rates, and enrollment trends — and bring actionable insights and recommendations to the GM, not just the numbers.
Handle common objections and coach the Front Desk team to do the same with confidence.
Coach Front Desk staff through side-by-side support, regular feedback, and formal performance evaluations — issuing corrective action when needed and making hiring recommendations to the GM.
Plan monthly community events and build local partnerships.
Serve as the Manager on Duty during assigned shifts - responsible for the full operation of the school, stepping in across aquatics, front desk, and facilities wherever the team needs support and ensuring every area is running at the Goldfish standard.
What We’re Looking For:
A natural communicator - comfortable on the phone and in person with families.
Comfortable learning new software (we'll train you on our systems).
Organized, dependable, and proactive about following through.
1-2 years in a customer service, sales, or team support role.
Must be available for evening and weekend shifts.
What Success Looks Like:
Families feel welcomed and cared for from their very first interaction.
The Front Desk team is supported, coached, and set up to succeed each shift.
The school feels clean, organized, and running smoothly every day.
Enrollment growth and retention.
Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. The Assistant General Manager- Sales is a key part of making that happen, from the first phone call to the first swim lesson and beyond. If you love working with people, thrive in a fast-paced environment, and want a role where you can grow, we'd love to meet you.
How many Customer Service & Support jobs are open in Lakeville, MN right now?
There are currently 85 open customer service & support positions in Lakeville, MN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lakeville, MN?
Companies currently hiring include Baseline Fitness, D.R. Horton, Goldfish Swim School - Oakdale, Hy-Vee, Inc., Global Elite Consultants, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lakeville, MN?
Yes — 12 of the 85 open customer service & support positions offer remote or hybrid work (12 remote, 0 hybrid).
How do I apply for Customer Service & Support jobs in Lakeville, MN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.