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Lakeland, Florida, United States · On-site
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$48k/yr
Full-time
high school
Medical, Dental, Vision, 401(k) matching up to 3%, Long term disability, Tuition assistance
Posted 12h ago
~40 hrs/week
Responsibilities
The role involves performing preventative maintenance, installations, and repairs of cleaning and sanitization equipment within an assigned territory. Additionally, the technician is responsible for driving sales growth, managing chemical inventory, and ensuring account retention.
Requirements
Candidates must have a high school diploma or GED and a background in customer service or sales. Strong mechanical aptitude and the ability to lift up to 60 lbs are required to maintain dish and laundry systems.
Full job description
We’re proud to have a team of more than 700 innovative and dedicated employees — and we’re continuing to grow. Here are just a few reasons why you’ll enjoy being part of our team:
Career Opportunity. We are a high-growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
Work-life balance. Enjoy a consistent Monday-Friday 8a-4p workday with a rotating on-call schedule. Take a well-deserved break on us and enjoy time with your family and friends with generous PTO.
Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including:
medical, dental, vision
401(k) matching up to 3%
long term disability
tuition assistance.
Do you have what it takes?
Are you a hands-on person with maintenance experience?
Are you mechanically inclined and enjoy troubleshooting and repairs?
Are you tired of long hours in your role with no chance for financial rewards or advancements?
POSITION SUMMARY:
The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.
POSITION RESPONSIBILITIES:
Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
Conduct equipment installations, removals, and after-hours service calls as needed
Ensure account retention within the assigned core business territory
Identify and recommend additional ancillary products and services based on customer needs
Document service results and chemical inventory using handheld devices and route history documentation
Replenish and maintain assigned inventory
Assist with district and inter-district coverage when required
Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
Complete all required documentation, reports, and administrative tasks accurately and on time
Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.
POSITION REQUIREMENTS:
High school diploma or GED required
Background in customer service and/or sales required
Prior experience in mechanical repair strongly preferred
Proven ability to sell value-added products and services
Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issues
Ability to prioritize tasks, manage time effectively, and meet deadlines
Strong customer service orientation with a solution-focused mindset
Ability to operate company vehicles in compliance with fleet policy
Ability to consistently lift up to 60 lbs
THE COMPANY
State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.
EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
Supporting facilities with smarter solutions for cleaner, more organized operations.
Industry
Chemical Manufacturing
Company size
501-1,000 employees
Founded
1911
Headquarters
Mayfield Hts, OH
LinkedIn followers
25,036
State Industrial Products brings you the chemical products and maintenance solutions needed to keep the building operating at its peak. We develop, manufacture and distribute high-quality air care, cleaning, drain, warewash, water treatment, sewage maintenance, and sanitizing products for commercial and industrial marketplaces. State’s field service team ensures that every program in your facility is efficient, optimized, and reliable.
State Chemical Solutions and State Cleaning Solutions are divisions of State Industrial Products.
Offices: 5915 Landerbrook Dr Suite 300, Mayfield Hts, OH 44124, US · 383 N High St, Hebron, OH 43025, US
How many Customer Service & Support jobs are open in Lakeland, FL right now?
There are currently 412 open customer service & support positions in Lakeland, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lakeland, FL?
Companies currently hiring include Domino's, Allied Universal, Circle K, Lowe's Companies, Inc., CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lakeland, FL?
Yes — 21 of the 412 open customer service & support positions offer remote or hybrid work (8 remote, 13 hybrid).
How do I apply for Customer Service & Support jobs in Lakeland, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.