Are you a proven Service Manager ready for something bigger? We're looking for an exceptional leader to take the reins of our established, high-performing service team while helping lead the next phase of our company's g…
Skills: Automotive Technical Knowledge, Service Department Management, Leadership, Customer Service, Interpersonal Skills
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Full-time
Competitive Pay, Medical Plans, Dental Plans, Vision Plans, Paid Holidays, Paid Time Off
Posted 1d ago
~40 hrs/week
Responsibilities
Oversee daily operations of the service department to ensure efficient workflow and maximum profitability. Manage and mentor a team of technicians and service advisors while maintaining high levels of customer satisfaction.
Requirements
Requires proven experience managing an automotive service department and strong technical knowledge of automotive systems. Must possess exceptional leadership skills and a valid driver's license with a clean record.
Full job description
Are you a proven Service Manager ready for something bigger?
We're looking for an exceptional leader to take the reins of our established, high-performing service team while helping lead the next phase of our company's growth. This is more than a management position—it's an opportunity to shape the future of a rapidly expanding Retail and Fleet maintenance operation with tremendous upside.
You'll inherit a winning team of experienced Technicians, Service writers, a strong customer base, and the exciting challenge of growing our main Retail shop and the Fleet shop into Lakeland's premier retail and commercial fleet service center.
Job Summary
The Service Manager is responsible for overseeing daily operations of the service department, ensuring exceptional customer satisfaction, maximizing department profitability, and managing a team of service advisors, technicians, and support staff.
Responsibilities:
Oversee daily operations of the service department, ensuring a smooth, efficient, and profitable workflow.
Manage, hire, and mentor a high-performing team of technicians and service advisors.
Act as a key point of contact between customers and the service team, ensuring clear communication and a seamless customer experience.
Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service.
Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
Monitor performance metrics and implement process improvements to increase productivity and customer retention.
Ensure proper documentation of all service transactions and maintenance of accurate service records.
Continuously seek ways to enhance the dealership’s reputation through positive customer experiences.
Comply with all company policies, procedures, and safety standards.
Other duties as assigned.
Qualifications:
Strong technical knowledge of automotive systems and repair procedures.
Proven experience managing a service department or team within a dealership or automotive environment.
Strong communication skills and basic match skills.
Exceptional leadership, interpersonal, and customer service skills.
Highly organized with the ability to multitask and prioritize effectively.
Professional, friendly demeanor with a commitment to customer satisfaction.
Valid driver’s license and a clean driving record.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Vehicle Purchase Discounts
Employee Discounts on Parts and Service Repairs
Aggressive Employee Referral Program with Bonus Opportunities
You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.
Your Lakeland FL Chrysler, Dodge, Jeep and RAM Dealer
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Offices: 2875 Mall Hill Dr., Lakeland, Florida 33810, US
Your Lakeland FL Chrysler, Dodge, Jeep and RAM Dealer
Our team at Lakeland Chrysler Dodge Jeep would like to thank you for visiting our website!
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers’ needs. Located in Lakeland, Florida, the staff at Lakeland Chrysler Dodge Jeep will help you find the Chrysler, Dodge, Jeep or RAM vehicle you want. At Lakeland Chrysler Dodge Jeep we offer a searchable online inventory of new Chrysler, Dodge, Jeep and RAM cars in Lakeland FL, along with well-maintained used cars by today’s top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Chrysler, Dodge, Jeep, RAM or quality used car that you have been searching for.
For years, the financial staff at Lakeland Chrysler Dodge Jeep has offered expert advice for those seeking an affordable Chrysler, Dodge, Jeep or RAM car loan or lease. Our service doesn’t just stop there. Lakeland FL customers can come in and take advantage of our knowledgeable Chrysler, Dodge, Jeep and RAM car repair technicians and a fully-stocked inventory of Chrysler, Dodge, Jeep and RAM auto parts.
Whether you are looking for a Chrysler, Dodge, Jeep or RAM, or a pre-owned car or truck, Lakeland Chrysler Dodge Jeep is here to help. If you don’t see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 2875 Mall Hill Drive, Lakeland, Florida. You can also reach Lakeland Chrysler Dodge Jeep any time by filling out our contact form or calling us. The entire staff at Lakeland Chrysler Dodge Jeep looks forward to serving you!
Offices: 2875 Mall Hill Dr., Lakeland, Florida 33810, US