Kirkland, Washington, United States · On-site
$104k–$163k/yr
Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brand…
Skills: Lean methodologies, Continuous improvement, Process improvement, Data analytics, Service operations
Gold's GymKirkland, Washington, United States · On-site
$58k–$68k/yr
Benefits: Paid time off Training & development Employee discounts Operations Manager Department: Operations Status: Full-Time | Non-Exempt Location: Kirkland, WA Entity: Gold's Gym PNW Reports To: Ownership / Director of…
Skills: Leadership, Team management, Operations management, Customer service, Business development
Kirkland, Washington, United States · On-site
$17/hr–$26/hr
Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. ResponsibilitiesDeliver and encourage other associates to deliver excellent custo…
Skills: Cashiering, Customer Service, Attention To Detail, Task Prioritization, Organization
Kirkland, Washington, United States · On-site
$17/hr–$20/hr
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the…
Skills: Customer service, Clerical skills, Microsoft Office, Word, Excel
Kirkland, Washington, United States · On-site
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Kirkland, Washington, United States · On-site
$16/hr–$20/hr
It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ…
Skills: Consultative sales, Customer service, Sales expertise, Communication, Relationship building
Kirkland, Washington, United States · On-site
$85k–$120k/yr
Position Title: Local Government Relations Manager Base Salary: $85,000 to $120,000 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quar…
Skills: Government relations, Stakeholder management, Permitting, Right-of-way management, Public policy
Unlock Potential 360Kirkland, Washington, United States · Remote Solely
$65k–$110k/yr
We are an independent insurance agency seeking Insurance Sales Representative (Remote) to work with individuals and families who have requested information about coverage options. This is a client-facing role focused on …
Skills: Sales, Communication, Interpersonal skills, Client relationship management, Insurance sales
H&R BlockKirkland, Washington, United States · On-site
$80k–$85k/yr
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
Skills: Multi-unit leadership, Retail operations, Team coaching, Performance management, Client experience
Raymond JamesKirkland, Washington, United States · On-site
$30k–$45k/yr
Job Description Summary Under direct supervision, uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service. Follows established procedures to…
Skills: Client service, Administrative support, CRM software, Excel, Communication
ShelfGenie of SeattleKirkland, Washington, United States · On-site
What We Offer: Perfect part-time job!! Ability to create your own schedule - SUPER FLEXIBILE! Excellent commissions with monthly bonus opportunities. Full training and certification through online and in-person trainingO…
Skills: In-home consultation, Custom storage design, Sales, Customer service, 3D design software
ShelfGenie of SeattleKirkland, Washington, United States · On-site
$30/hr–$60/hr
What We Offer: Perfect part-time job!! Ability to create your own schedule - FLEXIBILITY! Full training and certification One-on-one coaching and ongoing support An amazing team that you can ALWAYS turn to for support Sh…
Skills: Carpentry, Kitchen and Bath Remodeling, General Maintenance, Customer Service, Time Management
Kirkland, Washington, United States · On-site
$20/hr–$28/hr
Click here to see - A Day in the Life - Pharmacy Technician A Day in the Life: As a Pharmacy Technician, you have the opportunity to be a part of something bigger. You will be a member of a team supporting our pharmacies…
Skills: Pharmacy operations, Customer service, Immunization administration, Pharmacy computer systems, Fast-paced environment management
ConfieKirkland, Washington, United States · On-site
$50k–$135k/yr
Pay Range: $50000 - $135000 / year ** Sign-On Bonus Opportunity of up to $4,000* Our Perks & Benefits: Unlimited/uncapped commission – based on individual sales performance, including policies sold and related prod…
Skills: Sales, Customer service, Bilingual, Insurance sales, Relationship building
Kirkland, Washington, United States · On-site
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In su…
Skills: Customer service, Product knowledge, Style advice, Problem-solving, Communication
Kirkland, Washington, United States · On-site
Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. (At other brands, you might see similar roles called Keyholder.) Across all of o…
Skills: Customer service, Retail management, Sales leadership, Product knowledge, Communication skills
Kirkland, Washington, United States · On-site
Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all-stars and play an integral part in what we're all about-helping people see! In this role, you'll become an…
Skills: Opticianry, Eyewear fitting, Customer service, Prescription interpretation, Sales
Kirkland, Washington, United States · On-site
$97k–$119k/yr
May provide support to stores in Bothell, WA as needed. IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list…
Skills: Sales management, Team leadership, Coaching, Performance management, Merchandising
Kirkland, Washington, United States · On-site
Job DetailsJob Location: TOK - Kirkland, WA 98034Position Type: Full TimeToyota of Kirkland, a dealership part of the O'Brien Auto Group, is looking to hire a Full-Time Service Booker. We are seeking a candidate who is f…
Skills: Communication, Organizational skills, Multitasking, Teamwork, Attention to detail
Kirkland, Washington, United States · On-site
$16/hr–$28/hr
Job Description: Commercial Tire Service Technician (Tire Installation, Maintenance & Sales) The Commercial Tire Service position is responsible for the sales, service, and maintenance of Commercial tires and wheels, pro…
Skills: Tire Installation, Tire Maintenance, Wheel Balancing, TPMS Calibration, Battery Testing
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The Aftersales Program Manager leads process improvement initiatives to reduce vehicle dwell time and enhance service efficiency across the dealer network. They coordinate cross-functional teams and collaborate with dealer management to implement standardized service frameworks and monitor performance metrics.
Candidates must have a bachelor's degree and at least 7 years of relevant business experience, preferably in Lean methodologies or dealer service operations. Strong analytical, communication, and interpersonal skills are required to drive improvement initiatives and build relationships with stakeholders.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company
Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.
Position Summary
The Aftersales Program Manager serves as a strategic change agent dedicated to reducing vehicle dwell time and enhancing operational efficiency at Kenworth dealer service facilities. Reporting to the Director of Uptime, this position will drive continuous improvement at the dealer service level through Lean methodologies while coordinating cross-functional PACCAR teams and dealer partnerships to maximize customer uptime and dealer service profitability.
The position will establish collaborative relationships with dealer principals and service management while coordinating internal PACCAR functions including Service, Engineering, PACCAR Parts, Global Connected Services, Global Powertrain, and Dealer Development to optimize dealer service operations and customer satisfaction.
Job Functions / Responsibilities
Lead comprehensive process improvement initiatives focused on reducing vehicle dwell time across the Kenworth dealer network using Lean methodologies and continuous improvement best practices
Conduct detailed diagnostic assessments of dealer service operations using data analytics to identify bottlenecks, inefficiencies, and improvement opportunities
Develop and implement standardized service process frameworks that balance quality, efficiency, and customer satisfaction
Partner with assigned dealers to design and execute customized improvement action plans tailored to facility-specific operational challenges
Manage cross-functional program initiatives coordinating with Sales, Service, Engineering, PACCAR Parts, Global Connected Services, Global Powertrain, and Dealer Development to align dealer support strategies
Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The World’s Best service experience
Facilitate training and coaching with dealer service management and technical teams on Lean principles, process mapping, and performance management
Establish and monitor key performance metrics related to uptime, dwell time, service throughput, labor utilization, and customer satisfaction and communicate results to dealer principals and PACCAR management
Prepare detailed reports and presentations documenting improvement results, lessons learned, and best practices for replication across the network
Collaborate with the Director of Uptime to align dealer service improvement priorities with uptime objectives
Perform other duties as assigned; manage future Aftersales initiatives as needed in support of department goals
Qualifications
Education & Experience:
Bachelor's degree required, preferably in a business-related field, Engineering, or Automotive Technology; MBA is a strong plus
7 years related business experience required, preferably in process improvement, Lean/Six Sigma, dealer service operations, heavy equipment service management, or commercial truck dealerships
3+ years experience implementing continuous improvement or Lean methodologies in manufacturing or service environments highly preferred
Demonstrated experience with dealer or service center operations preferred
Proven track record of leading successful process improvement projects with measurable business results
Technical & Professional Skills:
Strong personal computer skills including Excel, PowerPoint, and data analysis software required
Demonstrated analytical skills with ability to identify root causes and develop data-driven solutions
Proficiency in process mapping and visualization tools
Interpersonal & Communication Skills:
Excellent verbal and written communication skills with ability to translate complex process improvements into clear action steps
Exceptional presentation skills including ability to communicate improvement initiatives and results to diverse audiences (frontline technicians, dealer management, and senior PACCAR leadership)
Strong interpersonal skills including ability to build trusting relationships with dealer principals and service management
Travel Requirements
Willingness and capability to travel within the USA and Canada approximately 1-2 times per month, with possible occasional additional travel as needed for critical improvement initiatives.
Why work for PACCAR/Kenworth?
As a U.S. PACCAR employee, you have a full range of benefit options including:
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Aftersales Program Manager is $104,100 – $162,900 annually. Additionally, this role is eligible for the full range of benefit options listed above.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.
PACCAR India is a subsidiary of PACCAR Inc., a global technology leader in the design, manufacture, and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business. PACCAR India is pivotal for PACCAR to: • Deliver the highest-quality products in the industry. • Accelerate new product development. • Remain a global technology leader. PACCAR India is committed to deliver quality services to PACCAR divisions worldwide, supporting the manufacturing and testing centres in North America, Australia, Europe. With its expert talent in the advanced engineering and IT applications space, PACCAR India is helping advance the technology of tomorrow’s trucks, and enabling PACCAR divisions by sharing best practices globally. By taking these practices in product and service development from PACCAR Inc., PACCAR India continues to be a centre of excellence to provide advanced software and engineering support to PACCAR globally.
Offices: 501 & 502, 5th Floor, Amar Tech Park, Balewadi, Pune, Maharashtra 411045, IN
There are currently 345 open customer service & support positions in Kirkland, WA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include EvergreenHealth, Kroger, Gee Automotive Companies, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 5 of the 345 open customer service & support positions offer remote or hybrid work (4 remote, 1 hybrid).
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