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Patient Services Representative - General Surgery Care
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Part-time
high school
Medical Insurance, Vision Insurance, Dental Insurance, On-demand Virtual Health Care, Health Savings Account, Flexible Spending Account
Posted 68d ago
~40 hrs/week
Responsibilities
Acts as the first point of contact for patients, managing scheduling, registration, and insurance verification in a fast-paced clinical environment. Coordinates communication between patients and interdisciplinary staff while handling billing and medical records requests.
Requirements
Requires a high school diploma and at least one year of customer service experience. Preferred qualifications include experience with Epic EMR, medical terminology, and insurance verification.
Full job description
Wage Range: $22.59 - $36.14 per hour $3000.00 bonus for full-time and pro-rated for part-time.
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:
The Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
Primary Duties:
Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.
Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
Requests, confirms and validates interpreter services.
Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.
Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
Prepares, documents and sends various patient outreach communications.
Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.
Identifies and collects copayments in adherence with organizational goals.
Cultivates EvergreenHealth culture of community by supporting new staff training.
Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
Orders and restocks patient forms and non-medical supplies.
Files, faxes, scans, photocopies and distributes mail.
Performs open and close duties, which vary from clinic to clinic.
Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
High School diploma or equivalent
1 year of experience in a customer service role
Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions
Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery)
Strong written communication skills, including ability to spell accurately and write legibly
Ability to work independently, show initiative and work productively within a team environment
Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate
Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines
Keyboarding skills and working knowledge of Windows based software systems
DESIRED for the position:
Previous experience in a medical reception or similar administrative role
Knowledge of basic medical terminology/common medications
Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals
Electronic Medical Record (EMR) experience, preferably Epic
Familiarity with HIPAA and other health industry compliance standards
Benefit Information: Choices that care for you and your family
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans 457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits
Cafeteria & Gift Shop Discount
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
We are your community-owned hospital—committed to ensuring everyone in our community has access to quality care.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1972
Headquarters
Kirkland, WA
LinkedIn followers
20,349
Total funding
$6M
EvergreenHealth, a public hospital district and community-owned health care system established in 1972, offers a breadth of services and programs that is among the most comprehensive in the region.
With two hospitals in Kirkland and Monroe and dozens of practices across the region, we serve more than 1 million of our service area in north King and south Snohomish counties, ensuring access close to home and work.
Our 1,100+ physicians provide the most advanced and personalized care with more than 80 primary and specialty services, giving all of our patients a highly collaborative, compassionate experience every time they walk through our doors.
As a public hospital district, EvergreenHealth’s resources and services are in part funded by our community, which means we are accountable to you and everyone we serve. The community’s support allows us to go beyond clinical care and offer community health outreach, education programs and free services like our Healthline, which connects you with a 24/7 consulting nurse service, health information, appointment scheduling assistance, class registration, and more.
For more information, visit: https://www.evergreenhealth.com/
Offices: 12040 NE 128th Street, Kirkland, WA 98034, US
Primary CareUrgent CareEmergency Care-Level III Trauma CenterMaternity CareWomen's CareHeart & Vascular CareCancer CareNeurosciencesOrthopedics CareSurgical Care
How many Customer Service & Support jobs are open in Kirkland, WA right now?
There are currently 345 open customer service & support positions in Kirkland, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kirkland, WA?
Companies currently hiring include EvergreenHealth, Kroger, Gee Automotive Companies, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kirkland, WA?
Yes — 5 of the 345 open customer service & support positions offer remote or hybrid work (4 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Kirkland, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.