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Full-time
high school, bachelor degree
Medical coverage, Dental coverage, Vision coverage, 401(k) plan with company match, Life insurance, AD&D insurance
Posted 3d ago
Apply by Sep 8
~40 hrs/week
Responsibilities
The Inside Sales Representative is responsible for managing customer relationships, processing sales orders, and developing new business leads through phone and email. They coordinate with operations and the Test Reports Department to ensure accurate product delivery and technical support for industrial clients.
Requirements
Candidates must have 1-2 years of relevant experience and a High School diploma or GED, with a bachelor's degree preferred. Strong knowledge of sales principles, the metals industry, and proficiency in Microsoft Office are required for this role.
Full job description
Job Summary
Inside Sales Representative
Department: Inside Sales
Reports To: Inside Sales Manager / General Manager
FLSA Status: Non-Exempt
Type of Position: Full-Time / Regular
Company Summary
EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.
Job Summary
This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales remotely (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.
Sales Incentive Program
Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.
What We Offer
Medical, dental, and vision coverage with affordable employee contribution rates.
401(k) plan with company match up to 4%.
Life and AD&D insurance, short- and long-term disability coverage.
Employee Assistance Program (EAP), including counseling, legal, and financial support.
Paid Time Off (PTO) and 9 paid holidays.
Flexible Spending Accounts for healthcare and dependent care.
Wellness incentives and access to LiveHealth Online.
Employee discount program with over 30,000 deals.
Community engagement and volunteer opportunities.
Physical Requirements
Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stand or Sit(Stationary position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion Function in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function
Essential Job Duties
Sell products for distribution to business and industrial establishments or individuals at sales office.
Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
Manage customer accounts to grow business opportunities.
Develop sales strategies and action plans to assess buying potential and product requirements.
Develop new prospects and interact with existing customers to increase sales.
Respond to incoming calls and email inquiries; take and process sales orders.
Determine pricing and delivery charges using computer systems and customer history.
Coordinate with the Test Reports Department for certification requirements.
Resolve customer complaints and discrepancies.
Maintain customer records in automated systems.
Make outbound follow-up calls and cold calls.
Highlight product features and answer technical product questions.
Monitor customer satisfaction and promote continuous improvement feedback.
Enter and follow up on quotations in appropriate systems.
Negotiate pricing and agreements within guidelines.
Facilitate execution of agreements and coordinate with operations.
Stay updated on industry knowledge, competitors, and business trends.
Maintain working knowledge of company products, services, and policies.
Collaborate with sales and operations teams to increase sales penetration.
Adhere to all safety processes and protocols.
Process direct mail re-orders and special requirement orders, coordinating shipping and billing.
Required Skills
Qualifications
1-2 years of relevant experience or any equivalent combination of education and experience.
High School diploma/GED required; bachelor’s degree preferred.
Strong knowledge of sales principles, customer service processes, and the metals industry.
Ability to multi-task, prioritize, and manage time effectively.
Excellent verbal and written communication skills; strong virtual presence and listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts to practical situations.
Sound decision-making skills based on analysis and judgment.
Ability to maintain cooperative relationships with coworkers and customers.
Proficiency in Microsoft Office and other relevant software.
Compensation Range
The anticipated compensation for this position is USD $65,000.00/Yr. - USD $90,000.00/Yr. depending on experience, qualifications, and location.
A leading global diversified metal solutions provider and the largest metals service center company in North America
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1939
Headquarters
Phoenix, Arizona
LinkedIn followers
26,516
Total funding
$1.9B
Reliance, Inc. (NYSE:RS) is a leading diversified metal solutions provider and the largest metals service center company in North America. Through a network of more than 315 locations in 40 states and 12 countries outside of the United States, the Company provides value-added metals processing services and distributes a full line of over 100,000 metal products. These products include galvanized, hot-rolled and cold-finished steel, stainless steel, aluminum, brass, copper, titanium and alloy steel sold to more than 125,000 customers in a broad range of industries.
Offices: 735 N 19th Ave, Phoenix, Arizona 85009, US · 55 S. Lake Ave, Suite 500, Pasadena, California 91101, US
How many Customer Service & Support jobs are open in Kent, WA right now?
There are currently 417 open customer service & support positions in Kent, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kent, WA?
Companies currently hiring include Starbucks, Lowe's Companies, Inc., John Stevenson Plumbing, Heating & Air, Albertsons Companies, O'Reilly Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kent, WA?
Yes — 32 of the 417 open customer service & support positions offer remote or hybrid work (20 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Kent, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.