Customer Service & Support Jobs in Kempton Park, South Africa (Now Hiring) — 6 open

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role

Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up. This role is in our Underground Drills division.

Key Responsibilities

• Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division.
• Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
• Assist sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
• Assist and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
• Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.
• Set work schedules and priorities to achieve customer visits and organizational expectations.
• Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
• Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites.

Profile Required

• Electrical or Mechanical or Millwright trade qualification with at least 5 years’ experience
• Degree in Mechanical/Electrical/Mechatronic Engineering or equivalent would be advantageous
• Trade certificate of competence Electrical/Millwright
• Technical sales support knowledge
• At least 3 years sales support and field service experience
• Ability to work effectively within and report to a matrix organisation
• In depth knowledge and experience on Sandvik Underground Drilling equipment
• Exposure and experience in engineering change management processes will be advantageous
• English Proficiency
• Medically and physically fit to work in a mining environment
• Willingness to travel extensively
• Valid driver’s license

How to apply

Please apply online or access the Sandvik website www.home.sandvik/en/careers

Applications close: 19 August 2026

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.