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Full-time
bachelor degree, associate degree
Posted 10d ago
~40 hrs/week
Responsibilities
The administrator will manage and support restaurant technology systems, including NCR Aloha POS, network infrastructure, and digital platforms. They are responsible for leading technical setups for new restaurant openings and resolving urgent operational issues.
Requirements
Candidates must have at least 5 years of experience in restaurant technology, with specific expertise in NCR Aloha POS and network hardware. A bachelor's or associate's degree in IT or a related field is required.
Full job description
We are seeking a hands-on and adaptable Restaurant Technology Administrator to be the in-store technology expert for Pei Wei, Pei Wei Express, Pick Up Stix, and Leeann Chin brands. This role requires deep knowledge of NCR Aloha POS, restaurant operations technology, internet circuits, Cisco Meraki, Cradle point cellular backup, and vendor management.
In a small IT team environment, you will balance urgent support requests with new store openings, vendor integrations, and platform rollouts. The successful candidate will be resourceful, able to wear multiple hats, and thrive in a fast-paced, last-minute environment without reliance on heavy process or project management frameworks.
Key Responsibilities Serve as administrator for NCR Aloha POS, including system configurations, hierarchies, and 3rd party integrations. Manage and support restaurant internet circuits, Meraki firewalls, and Cradlepoint failover solutions, ensuring high availability for critical business systems. Deploy configuration changes and software updates quickly and accurately while minimizing restaurant disruption. Act as the primary troubleshooter for operators, resolving urgent technology issues across POS, network, and digital platforms. Support and maintain POS databases, digital ordering, and loyalty systems. Lead the technical side of new restaurant openings, ensuring readiness of all technology systems, internet connectivity, and redundancy. Partner with vendors and internal stakeholders to prioritize urgent fixes and enhancements. Perform QA, pilot testing, and support for new technologies. Document support requests and resolutions for improved knowledge sharing. Recommend lightweight process improvements to enhance stability and efficiency. Multi-task effectively in a high-change, fast-moving environment.
Qualifications
Key Responsibilities Serve as administrator for NCR Aloha POS, including system configurations, hierarchies, and 3rd party integrations. Manage and support restaurant internet circuits, Meraki firewalls, and Cradlepoint failover solutions, ensuring high availability for critical business systems. Deploy configuration changes and software updates quickly and accurately while minimizing restaurant disruption. Act as the primary troubleshooter for operators, resolving urgent technology issues across POS, network, and digital platforms. Support and maintain POS databases, digital ordering, and loyalty systems. Lead the technical side of new restaurant openings, ensuring readiness of all technology systems, internet connectivity, and redundancy. Partner with vendors and internal stakeholders to prioritize urgent fixes and enhancements. Perform QA, pilot testing, and support for new technologies. Document support requests and resolutions for improved knowledge sharing. Recommend lightweight process improvements to enhance stability and efficiency. Multi-task effectively in a high-change, fast-moving environment. Qualifications Bachelor's or Associate's degree in IT, Computer Science, or equivalent experience. 5+ years of experience with restaurant technologies. 3+ years of in-depth NCR Aloha POS experience (CFC, KDS, online ordering OLO & AOO, loyalty Punchh & Clutch ). Proven hands-on experience managing restaurant internet circuits, Meraki networks, and Cradle point cellular backup. 4+ years of POS administration/support experience in restaurants. Knowledge of restaurant systems (sales, labor, cash, inventory, imports/exports). Experience in small, lean IT teams managing multiple priorities. Ability to execute deployments and upgrades without formal project/change frameworks. Excellent communication and problem-solving skills. Working Conditions Fast-paced environment with frequent urgent requests. On-call responsibilities; nights, weekends, and holidays as required. Some travel to restaurant sites. * Comfortable supporting a 24/7 restaurant business.
Who we are:
Pei Wei Asian Kitchen, is one of four concepts owned and operated by West Coast Capital, the second largest Operator of fast casual/quick-service Chinese restaurants in the U.S.
Pei Wei’s story began in 2000 in Scottsdale, Arizona with a dream of a restaurant that served authentic, Asian-inspired dishes without compromising freshness for speed of service. Twenty-one years later, our story continues. With each plate, our guests enjoy bold, Asian flavors
that couple sit-down quality with take-out convenience. We place an emphasis on preparing our handcrafted dishes with fresh, house-chopped veggies and whole cuts of white-meat chicken and grass-fed flank steak. Pei Wei adheres to quality standards that are unmatched by the competition. The result? Food that’s fresh, fast and flavorful. That’s Pei Wei!
Offices: 1707 Market Pl, Ste 300, Irving, Texas 75063, US
RestaurantsRestaurants & CafesRestaurants and food service
How many Customer Service & Support jobs are open in Irving, TX right now?
There are currently 1,195 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Irving, TX?
Companies currently hiring include Domino's, Marriott International Hotels, Inc., Allied Universal, Gartner, Life Time Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Irving, TX?
Yes — 151 of the 1195 open customer service & support positions offer remote or hybrid work (43 remote, 108 hybrid).
How do I apply for Customer Service & Support jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.