Northrop Grumman Mission Systems, Inc.Irving, Texas, United States · On-site
$87k–$130k/yr
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: NoDescription At Northrop Grumman, our employees have incredible opportunities to work on revolution…
Skills: HR operations, Shared services management, Leave administration, Workforce transitions, Compliance management
Northrop Grumman Mission Systems, Inc.Irving, Texas, United States · On-site
$105k–$158k/yr
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: NoDescription At Northrop Grumman, our employees have incredible opportunities to work on revolution…
Skills: HR shared services, Contact center management, Workforce management, Performance management, Service level agreement management
Peak PointIrving, Texas, United States · On-site
$600/hr–$900/hr
About UsWe partner with nonprofit organizations to help bring important causes and community programs directly to the public. Through local events, retail locations, and community outreach, we create opportunities for pe…
Skills: Communication, Promotions, Customer engagement, Leadership, Public speaking
Fort Myers, Florida, United States · Hybrid
$53k–$77k/yr
What makes Gartner a great place to work? We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work f…
Skills: Client success, Account management, Communication, Collaboration, Prioritization
Irving, Texas, United States · On-site
$15/hr–$18/hr
ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your …
Skills: Sales, Customer service, Cash handling, Check cashing, Lending
Irving, Texas, United States · On-site
$20/hr–$25/hr
What the Role Is As a Membership Sales Associate at Super Star, you will play a crucial role in driving sales by effectively communicating the benefits of our products. Using a consultative sales approach, you will guide…
Skills: Sales, Customer service, Communication, Consultative sales, Upselling
Irving, Texas, United States · On-site
$20/hr–$25/hr
Description Position Summary At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every one who walks through ou…
Skills: Customer Service, Multitasking, Communication, Interpersonal Skills, Organizational Skills
Irving, Texas, United States · On-site
Description Position Summary At Texas Card House, we are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for every one who walks through ou…
Skills: Customer Service, Food Safety, Sanitation, Point-of-sale System, Multitasking
Irving, Texas, United States · Hybrid
ABOUT US Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming commu…
Skills: Property management, Community association management, Financial management, Budgeting, Customer service
Irving, Texas, United States · On-site
Now is the time to join Network of Texas Dental Providers. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuab…
Skills: Dental assisting, Patient care, Sterilization, Radiographs, Intra-oral imaging
Irving, Texas, United States · On-site
Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance s…
Skills: Project management, Equipment selection, Submittals, Estimating, Building plans interpretation
Irving, Texas, United States · On-site
Whether you have experience or you’re new to print, we provide training and also cross train in different functions of our Digital Print Facility. We are often asked if this role is in a store, it is not. Staples has ded…
Skills: Print production, Digital print equipment operation, Finishing equipment operation, File troubleshooting, PDF file editing
Irving, Texas, United States · On-site
What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic l…
Skills: Front office management, Team leadership, Hospitality management, Guest services, Staff training
Irving, Texas, United States · Hybrid
$20/hr–$25/hr
We’re proud to be recognized as one of USA TODAY’s Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation’s longest‑stand…
Skills: Member service, Communication, Transaction processing, Online banking, Troubleshooting
Irving, Texas, United States · On-site
FRONT OFFICE MANAGER Job Title: Front Office Manager Location: Marriott Dallas Las Colinas – Irving, TX Department: Front Office / Guest Services Job Type: Full-Time Schedule: Flexible; mornings, evenings, weekends, and …
Skills: Front Office Management, Guest Services, Team Leadership, Staff Training, Conflict Resolution
Irving, Texas, United States · On-site
FRONT DESK SUPERVISOR Job Title: Front Desk Supervisor Location: Marriott Dallas Las Colinas – Irving, TX Department: Front Office / Guest Services Job Type: Full-Time Schedule: Flexible; mornings, evenings, weekends, an…
Skills: Front Office Operations, Guest Services, Team Leadership, Conflict Resolution, Cash Handling
Irving, Texas, United States · On-site
Parts Warehouse Clerk 1 Department: Machine Division (MAC) Employment Type: Full Time Location: Irving Reporting To: Devin Clearman Description HOLT CAT in Irving, Texas is looking for a Parts Warehouse Clerk. This posit…
Skills: Warehouse operations, Forklift operation, Inventory management, Order pulling, Parts transactions
Texas Car Title & Payday Loan Services, Inc.Irving, Texas, United States · On-site
$16/hr–$17/hr
Branch Manager: The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development. This role leads a small team, drives daily execution, and ensures results a…
Skills: Team Leadership, Performance Management, Coaching, Sales, Collections
Irving, Texas, United States · On-site
Description Build a Career with One of the Fastest-Growing Companies in Construction Supply Distribution About NEFCO NEFCO is a leading, family-operated construction supply distributor serving professional contractors ac…
Skills: Inside sales, Customer service, Order processing, Relationship building, Communication
Irving, Texas, United States · Hybrid
Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to delive…
Skills: Customer service, Bilingual Spanish, Bilingual English, Phone support, Chat support
Northrop Grumman Mission Systems, Inc.
Irving, Texas, United States • On-site
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The Specialty Services Operations Manager leads HRSC teams in managing leave of absence processes and workforce transitions while ensuring operational excellence and compliance. This role involves coaching team members, driving process improvements, and partnering with cross-functional stakeholders to deliver high-quality service.
Candidates must possess a bachelor's degree with at least 6 years of experience or a master's degree with 4 years of experience in HR operations or shared services. Strong leadership skills, proficiency in HRIS platforms, and a deep understanding of regulatory compliance and employee lifecycle processes are required.
The Specialty Services Operations Manager 1 is accountable for leading and developing high-performing HRSC teams that deliver exceptional service quality, compliance, and operational excellence. This leader combines operational rigor with a culture of engagement, accountability, and continuous improvement, partnering across HR functions and stakeholders to ensure a consistent and positive employee experience. This position is located in Irving, TX.
Area of Focus — Leave of Absence & Workforce Transitions
This position leads two specialized HRSC teams. The Leave of Absence team owns the end-to-end military and personal leave process — intake, eligibility determination, documentation, tracking, and return-to-work coordination — in compliance with USERRA, FMLA, and applicable state and company policies. The Workforce Transitions team administers reduction in force (RIF) actions and one-time severance payouts, from planning support, documentation, and notifications through payout processing and post-action reporting. Both service lines are highly sensitive, time-critical, and subject to strict regulatory and confidentiality requirements, calling for close partnership with Legal, Payroll, Benefits, and business leaders, and for sound judgment in high-stakes situations.
Own end-to-end service delivery for assigned HR service lines, ensuring service levels, quality, and compliance standards are consistently met or exceeded.
Monitor team workload and capacity, adjusting staffing and work assignments to sustain performance through volume fluctuations.
Establish and enforce standard operating procedures, quality assurance routines, and documentation discipline; lead resolution of complex or high-risk escalations before they become service failures.
Lead, coach, and develop multiple HRSC teams — setting clear performance expectations and conducting regular one-on-one coaching, quality reviews, and career development planning.
Foster a positive, accountable, and engaged culture that sustains high-volume operational demands; recognize strong contributions and address underperformance fairly and directly in partnership with HR partners.
Lead workforce planning — hiring, onboarding, cross-training, and surge staffing — building bench strength that eliminates single points of failure.
Partner with HR Centers of Excellence, Payroll, Legal, IT, Knowledge Management, and vendors to align operational execution with broader organizational goals and maintain current process documentation.
Communicate team performance, risks, and strategic updates to senior HR leaders; represent the service center in governance forums, translating corporate policy into operational process.
Influence stakeholders and teams without direct authority to drive shared outcomes and continuous improvement.
Champion compliance with federal and state regulations and internal policies, ensuring audit readiness and maintaining strict confidentiality standards.
Own process control frameworks, root cause analyses, and corrective actions; lead response to audit findings and proactively identify regulatory risk.
Challenge existing processes and deliver automation and workflow simplification that reduce errors and cycle times.
Use data-driven insight to prioritize initiatives that optimize service delivery without defaulting to increased headcount.
Lead the team through changes in volume, policy, systems, and organizational priorities, driving adoption of technology enhancements that increase operational effectiveness.
Operational discipline • People development • Judgment and discretion • Compliance orientation • Continuous improvement mindset • Influence without authority • Effective communication • Adaptability
Bachelor’s degree and 6 years of experience OR Master's degree and 4 years of experience.
Progressive experience in HR operations, shared services, or contact center management.
Formal people management experience, including coaching, performance management, and team development in a high-volume, customer-centric environment.
Demonstrated success managing service levels, quality, and compliance in transactional or shared services settings.
Strong analytical skills using HRIS, case management, or similar platforms, with familiarity across employee lifecycle processes such as leave administration, workforce transitions, payroll, and benefits.
Proven discretion handling confidential employee information, with excellent communication skills and experience collaborating with senior HR leaders and cross-functional partners.
Span of control of 10 or more in a shared services or contact center environment.
Proficiency with enterprise HR technologies such as Workday, SAP, ServiceNow, or UKG for case and workforce management.
HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) or process improvement certification (Lean, Six Sigma, or equivalent).
Track record driving process improvement, automation, and cross-functional programs; experience managing vendor relationships and SLAs in outsourced shared service environments.
Northrop Grumman Mission Systems, Inc. is a company based out of 12011 Sunset Hills Rd, Reston, Virginia, United States.
Offices: 12011 Sunset Hills Rd, Reston, Virginia 20190, US
There are currently 1,195 open customer service & support positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
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