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Areas USA
Lead
Inglewood, California, United States · On-site
Entry level
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$21/hr–$26/hr
Full-time, Part-time
high school
Competitive Pay, Free Meal During Shift, Employee Discount On Food, Career Growth Potential, Flexible Scheduling, Medical Insurance
Posted 36d ago
~40 hrs/week
Responsibilities
Oversees daily restaurant operations and leads the team to ensure exceptional customer experiences and adherence to company standards. Manages opening/closing procedures, inventory, food production, and staff task prioritization.
Requirements
Requires a high school diploma or equivalent and certification in EPL SPECS positions or at least one year of restaurant supervisory experience. Must be able to pass the EPL Food Safety Audit class after hire.
Full job description
As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire-grilled experiences that keep guests coming back while growing as a leader. Ready to ignite your flamin’ good career? Apply now!
POSITION PURPOSE:
The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
Perform other duties as assigned by management to support restaurant operations.
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
Education/Work Experience:
High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.
What’s in it for you?
Competitive pay
No overnight hours
Free meal during your shift
Employee discount on food
Excellent career growth potential (we promote from within)
Flexible Scheduling: Full-Time or Part-Time hours
Medical, Dental, and Vision Insurance*
401(K) Plan with match and immediate vesting (must be at least 21 to participate)
Paid vacation**
Paid sick time
Employee Assistance Program
Flexible spending accounts, Legal Insurance, and Pet Insurance*
Discounts on theme parks, movie tickets, sports events, hotels and more...
*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
**Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.
Why work for us?
When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people
Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 6 states becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work just as hard to always provide customers with fresh and innovative L.A. Mex from our famous family dinners to Mexican entrees.
Offices: 575 Anton Blvd., Suite 1100, Costa Mesa, California 92626, US
Mexican FoodFire-Grilled ChickenCateringOnline Orderingand Family DinnersFood and Beverage
How many Customer Service & Support jobs are open in Inglewood, CA right now?
There are currently 251 open customer service & support positions in Inglewood, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Inglewood, CA?
Companies currently hiring include Domino's, Costco Wholesale, Compass Group, Starbucks, El Pollo Loco, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Inglewood, CA?
Yes — 2 of the 251 open customer service & support positions offer remote or hybrid work (2 remote, 0 hybrid).
How do I apply for Customer Service & Support jobs in Inglewood, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.