Customer Service & Support Jobs in Herndon, VA (Now Hiring) — 176 open — Page 3

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Job Description:

Airbus Commercial Aircraft is looking for a Credit Specialist to join our Customer Account and Service Management department based in Herndon, Virginia.  

In this role, you will be the main interface between the Customer and Airbus Americas Customer Services for all customer related credit and debt matters. You will also provide support to the AACS Contracts and Contracts Administration function.

Meet the Team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Your Working Environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility.

Your Challenges:

Customer Debt Account Creation and Management: 75%

• Validate Customer documentation, completion of initial E&C and KYC clearance, and perform initial creation of Customer accounts in the ERP system;

• Debt follow up, minimizing financial risk;

• Consult with internal HO (Head of) Credit Management, and external underwriters to identify / handle customer credit worthiness and minimize Airbus financial risk;

• Detailing the setting and revising of customer credit terms and conditions using the established process;

• Create, issue & reconcile consolidated statement of account status reports for each customer;

• Provide customer account status reports to customer & Customer Core / GAM team members as needed;

• Coordinate with customer Accounts Payable departments to collect all outstanding debt;

• Identify, clarify and discuss open issues with the customer (traveling when needed) with backup assistance from the appropriate Customer Core / GAM team members when required;

• Extensive communication with external customers regarding payment status of the account and coordination with internal team members to resolve discrepancies;

• Extensive communication with internal counterparts such as the Customer Core and GAM team members, as well as our European based colleagues;

• Calculate and invoice interest charges as per contractual provisions when appropriate;

• Handle AACS financial exposure starting from the contractual framework to controlling the payment performance and administration of customers’ credits with Airbus.

Customer Credit Management: 20%

• Responsible for management of all Credit Notes, Memos, and or Letters of Credit issued to the Customer. Management includes but is not limited to overall responsibility on the contractual use, issue of Requests for Payment (RFP) to Airbus Finance when requested by the customer, and reconciliation of credit memo balances with customers, including the coordination of credit transfers between Airbus SAS & AACS

• Responsible to prepare and present all debt reporting, externally to the customer, and internally to management in routine and specific reports as needed.

Additional Responsibilities:

Other Duties as Assigned: 5%

• Provide support as needed to the Head of Contracts Administration and Customer Credit.

• Provides feedback, advice, suggests options to Management related to Customer Satisfaction issues related to how AACS can provide remedies that will meet internal and external demands.

Your Boarding Pass:

Required:

• High School diploma or equivalent

• Prior experience in a customer service related role required

• One to three years in credit, finance or customer services required

• Availability for overnight, domestic and international travel of up to 30% possible.

• Authorized to Work in the US

• Experience working with customers along with a strong financial understanding of credits and debits

• Excellent written and spoken communication skills (in English).

• Must have at least an intermediate or above level of skills using MS Office products (Word, Excel, etc.)

Preferred:

• College degree in finance or relevant field

• One to three years financial management experience preferred

• Minimum three years in financial management

• Experience in the aviation field is preferred.

• Knowledge and understanding of other cultures, ways of working, and any language skills (Spanish, French, German) are a plus.

• Intermediate level proficiency with Google Suite a plus.

Physical Requirements:

• Onsite or remote: Initial requirement is for onsite with potential for up to 20% remote working.

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings every day.

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily.

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications every day.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment daily.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs every day.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs daily.

• Pushing / Pulling: able to push and pull small office furniture and equipment every day.

• Sitting: able to sit for long periods of time in meetings, working on computer daily.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor every day.

• Travel: able to travel independently both in the domestic United States and internationally and at short notice. Travel is typically once per year internationally, and a few times per year in the domestic US.

• Walking: able to walk/maneuver through office and production areas including uneven surfaces daily.

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor. Additional PPE may be required if/when visiting customer site.

Salary Range:

Salary range based on the required profile: $59,000 - $69,900/year.  Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits:  Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria.  These are our current benefit offerings for the current plan year and are subject to change without notice..

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Sales, Marketing & Commercial Contracts <JF-MC-VE>

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].