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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Skills: Customer Service, Fashion Knowledge, Product Knowledge, Sales, Team Collaboration
Gurgaon, Haryana, India • On-site
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Responsible for maintaining ADD service standards, overseeing daily restaurant operations, and ensuring adherence to corporate playbooks. The role involves managing staff training, scheduling, and coordinating with other departments to ensure guest satisfaction.
Requires 3-4 years of experience in 4 to 5-star establishments and a diploma or graduation certification. Fluency in spoken and written English is mandatory.
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
• Responsible for the ADD service standards.
• Makes sure all corporate ADD concepts, playbooks & breakfast 2.0 is followed.
• Facilitation of talent growth/promotion in the department.
• Duty scheduling (if applicable).
• Awareness of yearly culinary calendar.
• Upselling/techniques.
Be present on the floor and back of the house to make sure what is agreed is running. At times be hands on
• Adherence to IHCL HACCP safety standards in all of the areas.
• Communication - F&B meeting/staff meeting (in absence of RM).
• Daily log book reading & communicate action (in absence of RM).
• Daily walk into all outlets to make sure everything is as per agreed standards & functions concepts.
• Immediately rectify if any deviations and be hands on if needed.
• Awareness of all discounting policies.
• Awareness of Dine@Taj & other corporate programs.
• Execute festivities, signing of complementary checks.
• Conducts skill & behavioural training for all staff of department.
• Yearly holiday calendar planning (assist).
• All non-food ordering is stocked and checked.
• Adheres to all POS SOPs.
• All menus are printed as per guidelines.
• Coordinates all maintenance aspects.
• Coordinates the agreed cleaning schedule with HK.
• Coordinates the agreed cleaning schedule with Lavazza coffee machines.
• Ensure correct cashiering and cash flow.
10 + 2 or Apprenticeship Certification
Diploma/Graduation certification
3 - 4 experience years.
Different establishments from 4 stars to 5 stars
Fluent in spoken and written English.
If applicable local language appreciated.
Guests
All ADD restaurant
Kitchen
Hygiene
Stewarding
Engg
HK
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.
South Asia's Largest Hospitality Company
The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a stellar ensemble of brands and ventures, masterfully combining the warmth of Indian hospitality with unparalleled global excellence. At the forefront is Taj, an iconic brand for the world’s most discerning travellers, recognised not only as India’s Strongest Brand across all sectors for an unprecedented fourth time but also as the World’s Strongest Hotel Brand for the third consecutive year in 2024 by Brand Finance. Complementing this legacy are other IHCL brands - SeleQtions, a handpicked collection of distinctive hotels; Gateway Hotels and Resorts, that offer culturally infused spaces that echo the essence of their destinations; Vivanta, a sophisticated portfolio of upscale hotels that celebrate the art of living; Ginger, a trailblazer in the lean luxe segment; Tree of Life, a boutique collection of resorts in offbeat destinations, where nature meets luxury, and Amã stays & trails, a charming portfolio of private bungalows and villas set in picturesque locales. Founded by the visionary Jamsetji Tata, the esteemed founder of the Tata Group, IHCL unveiled its flagship property, The Taj Mahal Palace, in Bombay in 1903. Today, IHCL commands an illustrious portfolio of more than 335 hotels in over 150 locations, spanning four continents and 12 countries. As the leader in market capitalisation within India’s hospitality industry, IHCL is prominently listed on both the BSE and NSE, reinforcing its position as a global hospitality titan.
Offices: Barrister Rajni Patel Road, Mumbai, Maharashtra 400021, IN · Goa, IN · Trivandrum, Kerala , IN · Chikmagalur, Karnataka , IN · Alibag, Maharashtra , IN
There are currently 251 open customer service & support positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Alight Solutions, Genpact, SBI Card, The Indian Hotels Company Limited (IHCL), American Express Global Business Travel, among others. Browse the listings above to see every active employer.
Yes — 47 of the 251 open customer service & support positions offer remote or hybrid work (9 remote, 38 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
