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Full-time
bachelor degree, postgraduate degree
Posted 19d ago
Apply by Sep 5
~40 hrs/week
Responsibilities
The Store Manager is responsible for overseeing daily store operations, including customer service, sales target achievement, and revenue growth. They must also manage store infrastructure, inventory, marketing promotions, and team performance to ensure high customer satisfaction.
Requirements
Candidates must have 1 to 5 years of experience in retail store management and customer relationship management. A graduation degree is essential, while a full-time MBA or postgraduate degree in business management is desired.
Full job description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Store Manager
Function / Department
Retail
Location
Delhi
Job Purpose
Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Key Result Areas/Accountabilities
Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store
Ensure and monitor quality of acquisition through the store
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers’ purchase decisions
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Manage churn and achieve customer satisfaction for walk-in customers
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate placement of pop-ups and product displays at store
Execute marketing, branding and promotion activities
Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines
Resolve store-specific issues within specific timelines
Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same
Core Competencies, Knowledge, Experience
Critical Success Factors
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Threshold Functional Competencies
Products, Services and Technology Knowledge - Consumer
Differentiating Functional Competencies
Sales Planning and Forecasting
Solving Problems
Experience
1 – 5 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management
Must have technical / professional qualifications
Essential : Graduation
Desired : full – time post - graduation in business management/MBA
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G, 4G and 5G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Offices: Vodafone Idea Limited, Mumbai, Maharashtra 400030, IN
Mobile & Fixed Telecommunications and TechnologyInformation TechnologyCyber SecuritySMSTelecommunicationsWirelessMobileMobile Devices
How many Customer Service & Support jobs are open in Gurgaon, India right now?
There are currently 606 open customer service & support positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Gurgaon, India?
Companies currently hiring include Kotak Mahindra Bank, Genpact, SBI Card, NTT DATA North America, Alight Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Gurgaon, India?
Yes — 146 of the 606 open customer service & support positions offer remote or hybrid work (21 remote, 125 hybrid).
How do I apply for Customer Service & Support jobs in Gurgaon, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.