Customer Service & Support Jobs in Gurgaon, India (Now Hiring) — 608 open — Page 11

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Job Description:

• Effectively manage and process complaints and Vigilance reports , which includes performing daily tasks associated with process including collaborating with internal stakeholders.

• Collecting necessary complaint.

• Performing follow up with the customer (written)

• Determining reportability of complaints

• Creating associate Regulatory reports (eg; MDRs) per regulations

• Evaluating complaints for need to investigate and coordinating sample retrieval

• Responding to customer complaints (written)

• Timely closure of complaints, as per procedure.

• Effectively manage workflow, identifying issues

• Participate in continuous improvement, efforts and projects, as assigned

• Education:

  • Bachelor’s degree or equivalent education required

• Required skills:

  • Good Communication Skills in English (written and verbal)

  • Capable of working in highly-regulated environment

  • Proficient with basics in MS -OFFICE

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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